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Access advisor, Audiences

Access advisor, Audiences

locationLondon SE1 9DT, UK
remoteHybrid
ExpiresExpires: 27/05/2024
Human Resources and Talent Management

Contract type: Permanent, part-time

Closing date: 27 May 2024, 10am

Salary: £24,168 Per Annum

 

Work closely with the front-of-house operational teams to support, advise, and train on all areas of accessibility for our visitors. 

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity, and excites learning to make Shakespeare accessible for all.

This 4-days a week role will support the Ticketing & Sales, Visitor Audience & Operations, Library & Archive, Security and Stage Door teams. They will develop and deliver training, frameworks, and advice for these teams.

As part of ensuring Shakespeare is accessible for all, we are on a continuous improvement journey to embed and develop Access at Shakespeare’s Globe. Responsibility for Access at the Globe sits centrally within the People & Culture department, with Access Advisors based in the Theatre and Ticketing & Sales departments. This role reports into the Ticketing & Sales department, with close working relationships with the Visitor Operations, Library, Security and Stage Door teams, as well as being part of the team for advising and supporting teams across the whole organisation.

 

Responsibilities

  • Lead on Access advice and training across the Ticketing & Sales teams, Visitor & Audience Operations teams, Library & Archive, Security and Stage Door teams, following the strategy set by the Access Manager.
  • Advising and monitoring our Access patrons customers journey from digital engagement, through to booking and welcoming onsite and the experience whilst with us.
  • Work with our Access providers to book in access specialists for our access performances.
  • Advise and develop frameworks in relation to access and the audience experience across the Globe; working with the front-of-house teams to create positive audience experiences for access patrons.
  • Support the development the Globe’s Access Scheme with the Ticketing and Sales team.

Please download the full job description via the apply button for a full list of responsibilities.

 

Knowledge, skills and experience

  • The ideal candidate will have experience of Access provision in an arts or education venue and a strong understanding of the Social Model of Disability and its application in the workplace. 
  • Excellent communication skills and the ability to build and maintain effective relationships are essential, as is a demonstrable commitment to widening theatre accessibility for Deaf, disabled, and neurodivergent people. 
  • The role will require an understanding of the Access to Work scheme and how to support application writing and availability for evening and weekend work.


We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the global majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups, such as the Deaf, disabled, neurodivergent, global majority, and LGBTQIA+.

We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have a query, please email recruitment@shakespearesglobe.com.

Please state in your application that you found this role through Creative Access.

Required languages

  • English