Creative Access
Access assistant

Access assistant

locationEdinburgh, UK
ExpiresExpires: 21/04/2024
Front of House / Customer Service
Fixed term contract

Closing date for applications: Sunday 21 April 2024, 23:59 

Interviews: w/c 6 May and 13 May 2024

Salary: £12.00/hour

Fixed term: Wednesday 7th August – Sunday 25th August 2024, full-time


Build on existing box office or customer service skills in a bustling festival environment in this access assistant role. 

The Edinburgh International Book Festival brings leading and emerging Scottish, UK, and international authors and thinkers together to inspire each other and audiences through an extensive programme of public events, including conversation, interactive activities, and performance. The Book Festival takes place in person in Edinburgh but has a significant digital offering to reach authors and audiences around the world

The Access team are based at the Edinburgh Futures Institute, Lauriston Place, Edinburgh and are responsible for staffing the Access cabin. The Access team works closely with the Box Office and Front of House teams. During the Festival the Access cabin is usually open 09:30-21:00 daily but occasionally stays open later depending on the timing of the last event.



  • Assisting customers with access needs in purchasing tickets using the Red61 ticketing system by phone, email or in person
  • Staffing the information point and access cabin
  • Overseeing the hire of hearing loops, wheelchairs and mobility scooters on site
  • Liaising with the FOH team and Box Office to ensure access requirements are communicated correctly during the Festival
  • Ensuring the Quiet Space is kept clean and tidy
  • Resolving customer queries and always providing excellent customer care
  • Maintaining accurate customer records 
  • Promoting and adhering to our environmental policy and sustainability goals
  • Other duties as required by the Access Officer


Knowledge, skills and experience


  • Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone
  • An understanding of the broad range of barriers that can prevent people accessing the Festival
  • Empathy and the ability to maintain confidentiality
  • Strong communications skills and the ability to interact with a wide range of people
  • Excellent attention to detail and great administrative and IT skills 
  • An enthusiastic personality and a flexible, positive attitude
  • The ability to remain calm and focused under pressure
  • The ability to work as part of a team


  • Previous experience working in the field of accessibility and inclusion
  • Previous experience using Red61 ticketing system
  • Experience in a festival or arts venue 
  • Passionate about literature and the arts

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Required degree level

  • Level 4 (e.g. Higher National Certificate)

Level of experience

  • Junior

Required skills

  • MS Outlook