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Administrative intern

Administrative intern

locationUnited Kingdom
remoteRemote
ExpiresExpires: 25/08/2022
Operations / Facilities / Admin
Entry
Application RestrictionsBlack, Asian and Ethnically Diverse

Closing date for applications: 24th August at 11.59pm

Salary: £21,000

Duration: 12 months

Start date: mid-September onwards

Hours per week: Full-time, 40 hours per week

 

Are you interested in working in the administrative side of the UK arts and cultural sector?

The Arts Marketing Association (AMA) works with individuals and organisations in the arts, culture and heritage sector. They provide training, networking and support to build better relationships with audiences, to build organisations better able to do that work, and build the skills in the sector. The AMA champions marketing in its broadest sense.

Your role as an intern will be to support the team in delivering the job advertising service for members and being a first port of call for customer service enquiries on email. You’ll help the AMA maintain an excellent online and offline customer experience. You will work across the AMA with the marketing, membership, events, and programming teams. You will also be able to use these as opportunities to develop your own knowledge and skills in marketing.

 

What you'll learn

  • Essential marketing skills (training courses will be provided)
  • Skills in hosting online and in person events
  • Skills and experience in providing great customer service
  • Skills in balancing multiple priorities
  • Knowledge of EDI as part of team training and development
  • Independent remote working skills
  • Working with a content management system (CMS) to populate website pages
  • Working with social media in a business context
  • Copywriting skills
  • Customer focused mindset
  • Monitoring and reporting on income and targets
  • Working independently and as part of a collaborative team

 

What you'll be doing

  • Looking after the AMA’s job advert service for members: 
    • Working closely with members 
    • Supporting them with submitting a job advert 
    • Creating the job advert on the AMA website 
    • Creating and scheduling job-related social media activity 
    • Tracking job advert income and raising invoices 
    • Coordinating the AMA’s monthly Jobs newsletter 
  • Providing lots of friendly and efficient customer service to our members:  
    • Helping them book onto events 
    • Supporting them with finding the information they need 
    • Updating their membership details on our CRM (customer relationship management) system 
  • Helping to update and populate the Service Provider Hub and Freelance Directory listings on the AMA website 
  • Carrying out desk-based research as required 
  • Hosting online and-in person events: 
    • The AMA runs training events on marketing a few times every week; everyone in the team takes turns to host these events 
    • Full training and support on how to host events will be provided 
  • Working right across the organisation to support the marketing, membership, events, and programming teams with admin projects as needed

 

Knowledge, skills, experience

  • Interested in working in the administrative side of the UK arts and cultural sector
  • If you have some experience or understanding of customer service, or some office experience, that would be great but it’s not essential
  • More importantly we are looking for someone who is enthusiastic, keen to learn, friendly, good with people, self-motivated and organised
  • Experience in using Microsoft Office (Teams, Excel and Outlook in particular) would be useful

 

To apply

  • Log in to your Creative Access account or register today to apply for this opportunity
  • Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)
  • Once submitted, you can no longer amend your application, so proof-read carefully
  • Do not contact the company directly
  • Please email any queries about this role to Creative Access at this address: recruit@creativeaccess.org.uk

 

This opportunity is only open to individuals from a group that is under-represented in the creative industries with a focus on Black, Asian and ethnically diverse candidates.

The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

Years of experience

  • Entry