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Client manager

Client manager

locationLondon, UK
remoteHybrid
ExpiresExpires: 17/07/2022
Creative and Design
|
Permanent position
|
Mid-Level
|
£31,000 to £40,000 per year

Are you commercially aware? Good at managing a budget? There's never been a more exciting time to be involved with an Out of Home (OOH) agency and we're excited about the next chapter. 

Talon was established in 2012 with the ambition to create a global Out of Home (OOH) agency providing uncompromised advice and service for our clients. Today we are a high growth independent full service OOH agency with a team of over 150 people globally. 

Together we are dedicated to driving client value through a combination of teamwork, expertise, creativity, data and proprietary technology. We are agile and entrepreneurial our simple philosophy enables us to deliver outstanding work: Smarter as Standard

 

The role

Being the gatekeeper and servicing clients through implementational planning, being client facing and working with relevant teams to deliver the best possible outcome for their clients. Managing workloads, understanding and communicating Talon initiatives, having good industry knowledge, working across relevant client accounts and supporting the team are all key aspects of this role – alongside the management and development of the Account Executive within the team. 

 

Responsibilities and relationships

  • Leading on the servicing of a portfolio of clients across a range of agencies
  • Managing campaigns from start to finish, including planning, buying & delivery
  • Take responsibility for the day-to-day management of the client team to ensure they are effectively servicing clients and are proactively contributing to growing client and agency business
  • Have a thorough understanding of the strategy and objectives of your main accounts and use this knowledge to add value 
  • Take the lead on resolving client/campaign issues as and when they arise alongside assisting/coaching your team in resolving their issues
  • Develop and manage the Talon relationship with agency, client and media owner contacts
  • Work with the Business Director and Client Director to set individual client key performance indicators KPIs and ensure they are met
  • Ensure you and the team are utilising in-house systems on a regular basis ensuring they are kept up to date with all the latest planning information and campaign status 
  • Work with the Business Director to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business
  • Oversee and manage the Account Executive (where applicable) by setting clear KPIs and having regular check-in meetings to encourage and continue their development.

 

Knowledge, skills, experience

  • Budget management
  • Project management skills
  • People management
  • Organisational planning 
  • Commercially aware 
  • Industry knowledge
  • Able to work as part of a team 
  • Organised
  • UK OOH planning experience and/or extensive comms planning experience – working on clients that spend significantly in OOH
  • Experience of working in data focussed roles
  • First class relationship management skills with the ability to communicate across all levels both internally and externally
  • Strong commercial acumen with the confidence to apply this within your work
  • Ability to manage people and motivate them to bring out their full potential

 

OUR VALUES AND HOW WE WORK TOGETHER

WE ARE BOLD - We think big, we innovate and respectfully challenge the status quo, we take pride in ourselves, our work and our partnerships.

  • We Embrace change
  • We Challenge respectfully
  • We Lead the way 

WE ARE HUMAN - We are a diverse collective of real, genuine individuals who value respect, fairness, and integrity and expect the same in return

  • We value collaboration and togetherness
  • We are empathetic 
  • We embrace individuality 

WE ARE SMART - Our entrepreneurial spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients

  • We Grow and learn 
  • We are trusted
  • We are mission possible

 

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Fields of study

  • Media / Communication

Years of experience

  • Mid-Level

Salary range

  • £31,000 to £40,000 per year

Required languages

  • English

Required skills

  • general knowledge
  • Office applications

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