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Customer success associate

Customer success associate

locationLondon, UK
remoteHybrid
ExpiresExpires: 24/08/2022
Entry
£31,000 to £40,000 per year

Do you have experience managing clients and delivering successful customer outcomes? Then this role may be the one for you.

The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital.  We deliver our content through a wide range of products across, print, digital and audio; in apps, events, on newsletters and on social media. It is an exciting time to join the business. Each week millions of subscribers trust us to help make sense of the world. The paid audience is growing, powered by a thriving subscription business.

Currently we are seeking a customer success associate who will  be responsible for managing client relationships within our B2B group subscription team. The successful candidate will play a pivotal role in quickly developing strong commercial relationships with corporations, government entities, academic institutions, and non-governmental organisations (NGOs).

 

Accountabilities

  • Manage the post-sale process for a book of clients, including onboarding, customer inquiries, upsells and renewals
  • Act as the day to day client contact; provide status updates, conduct meetings, proactively address client needs to deliver successful customer outcomes
  • Build deep relationships with key account contacts to drive awareness and engagement of the Economist subscription within the organisation 
  • Manage key performance targets such as revenue, subscription volumes and engagement metrics of book of clients
  • Partner and collaborate with internal teams to develop and implement client journeys and touchpoints across key lifecycle moments

 

Knowledge, skills, experience

  • Strong verbal and written communication skills to effectively communicate across a range of internal and external stakeholders
  • Strong decision-making abilities and time-management
  • Proven experience managing clients and delivering successful customer outcomes
  • Proficient in Salesforce (or similar customer relationship management system CRM), Excel, PowerPoint/Google slides, and marketing automation software

 

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Fields of study

  • Business administration / Management
  • International Business
  • Marketing / Sales
  • Media / Communication

Required degree level

  • Level 6 (e.g. Bachelor's degree)

Years of experience

  • Entry

Salary range

  • £31,000 to £40,000 per year

Required skills

  • Digital Marketing
  • general knowledge
  • Office applications
  • technical knowledge

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