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Customers & partners operations manager

Customers & partners operations manager

locationOxford, UK
ExpiresExpires: 28/06/2022
Permanent position
£20,000 to £30,000 per year

Salary: 27th June at 11.59pm 

Closing date for applications: approximately £30,000 (dependent on skills and experience)


If you're ready to manage the core business procedures that allow Oxford Languages to achieve its goals, we want to hear from you!

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why we all care deeply about reaching more people, in more places, with world-class learning and research materials and services.

Oxford Languages, a department of Oxford University Press, is the world’s leading dictionary publisher as well as being at the forefront of language technology innovations. Oxford Languages delivers a range of language data products and services in over 50 languages, including bespoke lexical datasets, self-service APIs, and our flagship Oxford English Dictionary (OED). Our partnerships with leading academic institutions, enterprising start-ups, and technology giants have embedded this content at the cutting-edge of language research and global communications. Oxford Languages content powers assistive technology products, word games, and “back-end” (non-display) purposes such as Natural Language Processing (NLP) and machine learning.



  • As our new Customers & Partners Operations Manager, you will manage the core business procedure foundations that enable and support Oxford Languages to achieve its strategic goals and financial targets
  • You will have strategic oversight and management in all aspects of the end-to-end process undertaken by the Strategic Sourcing, Business Development, and Customer Success teams
  • This includes deal tracking, contract support, sample data preparation, and dealing follow-up to help maximise rights revenue, enable the dissemination of OUP content, and contribute to OUP’s transition to digital through the licensing of rights
  • Responsibilities include deal enabling support such as NDA adherence, sample management, acquisition and customer contractual logistics, overarching operational vendor management, and customer deal tracking
  • We operate a hybrid working policy and expect this role to require approximately 2 days per month in the Oxford office



Knowledge, skills, experience


  • Experience of business administration in a large complex organization.
  • Demonstrable track record in organization, time management and attention to detail
  • Ability to manage multiple, on-going tasks with tight deadlines
  • Ability to work independently, when liaising with internal and external parties
  • Experience in financial operations or financial administration including order processing, invoice or payment processing accounting or financial reporting.
  • Experience of customer and vendor account management.


  • Contract management
  • Experience with Salesforce


We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Years of experience

  • Junior

Salary range

  • £20,000 to £30,000 per year