Creative Access
General manager (maternity cover)

General manager (maternity cover)

locationLondon, UK
ExpiresExpires: 04/07/2024
Fixed term contract

Application deadline: Thursday 4th July 2024 at 1pm

Salary: £34,000 - £36,000pa, pro rata

Contract: Fixed Term (maternity cover for 6 months with the potential opportunity to extend)

Hours: Four days per week, general office hours are 10am - 6pm. Occasional evening and weekend work may be required

Location: Good Chance Offices in Shoreditch (E1 6LA) with occasional remote working one day per week

Holiday: 20 days per annum (based on 25 days pa for full time staff) pro rata

Pension: Employees are automatically enrolled onto Good Chance’s Workplace Pension (NEST) and can opt out

Notice period: 2 weeks during 6 week probationary period, 4 weeks thereafter

References: All offers of employment are subject to the receipt of satisfactory references

Start date: Official start date late August 2024 with a handover week scheduled w/c 29th July 2024

Interview dates: First round interviews scheduled for Wednesday 10th July 2024. Second round interviews scheduled for Tuesday 16 July 2024. Both will take place in the Good Chance Offices


Good Chance are looking for maternity cover for our General Manager position, to fulfil a 6-month fixed-term contract from late August 2024 - February 2025, with the opportunity to potentially extend.

Good Chance creates ground-breaking, heart-thumping “theatre that shakes hands with the world” (Sunday Times) at the intersection of climate, migrant and refugee justice. With displaced artists centre stage, Good Chance creates powerful and provoking work to spark new connections and new conversations across divides, through surprise and spectacle, connecting communities through art and exploring the big issues of our time to make real change possible. 

Central to all of this is the development of artists who have been displaced to be an integral part of the UK’s creative ecosystem. From multi-award-winning international productions like The Jungle and The Walk with Amal to global community arts festivals like Fly With Me and our bespoke Artist Development programmes, we have worked with over 750 artists from 52 countries in 550 events across the UK, Europe, Turkey, and the USA, reached 1.1 million audience members and active participants, and given employment to over 150 artists with lived experience of displacement and migration. 

This is an exciting time to join this small but dynamic and ambitious team and play a central role in the organisation. You will be coming on board on the heels of our thrilling new production Kyoto, co-produced with the Royal Shakespeare Company, and in the immediate lead up to a new international piece of world-class physical theatre about displacement, movement, and being forced to find a new home, co-produced with Gecko Theatre.




  • Contribute to maintaining a positive and collaborative ethos at Good Chance, in the office and when working remotely and on projects. 
  • Ensure smooth and efficient running of the office and good communication throughout the organisation. 
  • Keep a day-to-day overview of company activity and manage the company calendar, arranging and minuting meetings where necessary and ensuring information is swiftly communicated. 
  • Oversee the Production & Admin Assistant to be the first point of contact for all enquiries to the office; answering general email and postal correspondence. 
  • Manage the IT office systems including server and emails, back ups, internet and telephone provision, software licences, office IT equipment and IT trouble-shooting, supported by an external IT consultant. 
  • Manage the physical office space including supplies, cleaning, lease negotiations, business rates relief and other premises related activity. 
  • Manage Good Chance’s insurance provision, negotiating adequate cover for our activities at all times and making insurance claims as necessary. 
  • Oversee booking of staff travel and accommodation. 
  • Oversee visas and work permits. 
  • Maintain the company’s storage, and ensure up-to-date inventory of the storage unit and Good Chance’s equipment and other assets.
  • Act as the office First Aider and Fire Marshall. 
  • Any other reasonable duties that may reasonably arise to fulfil the objectives of Good Chance in keeping with the changing needs of the organisation. June 2024 

Finance and fundraising 

  • Be responsible for day-to-day finances including raising and processing invoices, making payments, managing the coding of all expenditure and reconciling accounts as required. 
  • Be responsible for bookkeeping and record keeping, providing up to date records for the accountant and Executive Director and dealing with queries efficiently. 
  • Manage office petty cash and online transactions. 
  • Monitor expenditure on projects with the Executive Director and Producers. 
  • Manage record keeping and claims for Gift Aid. 
  • Ensure DonorBox and Stripe accounts are up to date and provide reports to the Head of Creative Development as required. 
  • Oversee the schedule of payments from funders. 
  • Prepare financial information to assist with funding applications and reports for grant-making organisations. 
  • Ensure compliance with the requirements of statutory bodies, including reporting to the Charity Commission and Companies House. 
  • Contribute to Good Chance’s fundraising efforts across the organisation, including research, database management, creating and collating surveys and event planning. 
  • Help identify opportunities to develop strong relationships with existing supporters and cultivate new funding relationships. 
  • Line manage the Finance Assistant (one day per week), overseeing their work including bookkeeping and supporting their professional development. 

Theatres, productions and projects 

  • Actively contribute to producing and running Productions and Artist Development projects, including overseeing budgets; schedules; contact sheets; partner, artist, volunteer and participant recruitment; and all matters relating to the efficient creation, management and production of a theatre, show or project. 
  • Support implementing the organisation’s upcoming artist development play reading programme alongside the Associate Artistic Director, monitoring the submissions process, responding promptly and tactfully where necessary, developing relationships with emerging artists, and supporting the team in line producing upcoming readings. 
  • Work alongside the team in negotiating, drafting and contracting actors, production teams, creatives and co-producers for projects and productions. 
  • Maintain a range of formal and informal contacts with others in the arts and humanitarian sector, ensuring communications with partner organisations are regular and positive. 
  • Actively seek new partnerships, collaborations and projects, taking the lead on these as required. 
  • Help maintain a database of companies and creatives and develop new relationships with potential collaborators and artists. 
  • Represent Good Chance at events and with local interest groups as appropriate. 
  • Oversee booking of company travel, accommodation and creation of info packs. 
  • Administrate PRS licences and returns. 
  • Manage house seats and comp tickets for performances. 
  • Provide the highest level of audience, performer and participant care and service at all times. 

People and culture 

  • Cultivate and model a collaborative, supportive, optimistic and enthusiastic attitude and work environment. Build strong relationships with fellow team members and set a standard through personal and professional conduct that upholds this fundamental organisational culture, motivating and encouraging the whole team. 
  • Support and promote the aims and objectives of Good Chance both internally and externally and act as a positive advocate for the company and its work ensuring that the reputation of the company is nurtured and protected. 
  • Demonstrate a clear commitment to and play an active part in the promotion and implementation of all company policies including Diversity & Inclusion, Safeguarding and Sustainability. 
  • Work with the Executive Director in creating, developing and updating all systems, policies, procedures and action plans ensuring that best practice policies are always adhered to. 
  • Keep abreast of relevant legislation and industry practice guidelines, responsibilities, duties and trade union agreements and ensure company adherence to them. 
  • Work with the Executive Director to coordinate staff development opportunities and training. 
  • Have oversight for the wellbeing of staff members, ensuring decisions around opportunities give equal weight to the capacity of the team. 
  • Oversee all recruitment publicity and enquiries including posting jobs, collating applications where appropriate and organising interviews. 
  • Organise the induction of all new staff. 
  • Manage the DBS checking process for necessary personnel and act as the Designated Safeguarding Officer as required. 
  • Line manage the Finance Assistant, Production & Marketing Assistant, and Stage Door Assistant, supporting their ongoing development. 
  • Manage and oversee Stage Door – a paid work experience programme for young refugees and asylum seekers. 
  • Recruit and manage the process of interns and work experience placements, including carrying out entry and exit interviews, ensuring their experience is structured and of value. 
  • Lead on the management of volunteers, including managing any office volunteers; workloads and day-to-day tasks. 
  • Deputise for the Executive Director and address issues as they arise, including representing or speaking on behalf of the leadership team as required. 
  • Be an active and supportive member of the Good Chance staff team. 

Marketing and communications 

  • Be fully informed of Good Chance’s activities and programme of events and be an enthusiastic advocate for the organisation, its work, vision and values at all times. 
  • Support the marketing team members in ensuring Good Chance’s social media presence is active and responsive, taking the lead when necessary. 
  • Alongside the Comms Manager, manage and maintain office databases and effective filing systems ensuring they are up to date and that GDPR compliance and adherence to privacy policies, serving as Data Manager. 
  • Help maintain the website mailing lists and contact database, including Squarespace and Klaviyo, as necessary, ensuring the collection of data is in line with GDPR regulations. 
  • Alongside the marketing team, maintain Good Chance’s website with up to date information and press links. 
  • Maintain and manage the Good Chance Shop and merchandise collection, supporting the Production & Marketing Assistant and Stage Door Assistant to process and send orders. 


  • Support Good Chance’s commitment to sustainability, updating the Sustainability Policy and Sustainability Action Plan and motivating staff commitment. 
  • Develop current practice and research best industry practice, keeping up to date with developments and networks within the arts and human rights sectors. 


Knowledge, skills and experience


  • At least three years’ relevant experience working in a producing theatre or company, or transferrable experience. 
  • A collaborative, enthusiastic and positive attitude, with the ability and desire to establish and exemplify a positive, inclusive, and welcoming organisational culture integral to Good Chance. 
  • A proven interest and commitment to theatre, the arts and human rights. 
  • Excellent time management and methodical organisational skills with the ability to work well under pressure and prioritise a varied workload. 
  • Excellent communication skills, both written and verbal. 
  • Proficient numeracy skills and experience of production budgeting and financial management including invoice processing and bookkeeping working with computerised accounting systems e.g Quickbooks. 
  • Experience of establishing a good reputation in the eyes of peers, the public and the media. 
  • Strong negotiation skills, with the proven ability to develop deep and positive relationships with a range of partners. 
  • Ability to work as part of a small, fun and dedicated team and self-motivated to work on your own initiative as required. 
  • Rigorous attention to accuracy and detail with ability to spot inconsistencies. 
  • The ability to generate solutions to creative and operational challenges in a timely manner. 
  • Tact, diplomacy and discretion. 
  • Proven experience in managing people and their professional development, line management and implementing HR processes. 
  • Flexibility to work evenings and weekends, including both UK and overseas travel as required. 
  • A commitment to diversity and inclusion and to creating equal opportunities in the workplace. 


  • Knowledge of Good Chance and the wider theatre sector. 
  • Proven leadership skills and significant experience in a managerial role. 
  • Experience with Quickbooks accounting software specifically. 
  • Strong understanding of excellent operational and HR practice including Health & Safety protocols, insurance and legal issues, and best practice in Equal Opportunities, Diversity & Inclusion, Safeguarding and GDPR policies, with the ability to seek and take professional advice when appropriate. 
  • Knowledge of ITC/UK Theatre/Equity Contracts. 
  • Theatre producing, event and project management experience. 
  • Working knowledge of GSuite. 
  • Experience of working with social media and websites. 
  • Arts fundraising experience. 
  • Language skills. 


To apply

Applications should be made by submitting: 

1. A CV explaining your experience relevant to the role and including details of your current or most recent salary and notice period. 

2. A maximum two-page cover letter explaining why you would like the role and what makes you a suitable candidate. 

3. A completed Equal Opportunities Monitoring form. 

4. Details of two people whom we may contact for a reference. These referees should have knowledge of you in a working environment, either paid or unpaid, and one should be your current or last employer. Please indicate whether we may contact each person in advance of a job offer. 


Applications should be emailed to Naomi Popli at the email address found via the Apply button by 1pm on Thursday 4th July 2024.

Please include in your application that you found this role through Creative Access.

First round interviews will be held in person at the Good Chance offices in Shoreditch in London on Wednesday 10th July 2024, with second round in person interviews scheduled for Tuesday 16th July 2024. If you cannot be available on these dates or are not available in person, kindly indicate this in your application.

We are committed to widening access and to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation. We are particularly interested in hearing from people who are under-represented in the arts sector due to their socio-economic status, ethnic background or disability and from people with lived experience of migration, because we would like to increase the representation of these groups at this level at Good Chance. BSL and language interpreters are available for job interviews if required.

If you need this information in a different format or have any access requirements for an interview, please contact us by email

We will contact every candidate, whether you are shortlisted for an interview or not.

Level of experience

  • Mid-Level

Required skills

  • MS Office