Head of digital operations/digital operations manager

Closing date for applications: 15th December 2025

Salary: £45,000 - £60,000 dependent on experience and location (+bonus +benefits)

Location: The role will be based at our London office, with a blend of in-office (3 days) and homeworking (2 days) per week

Take the lead on digital operations at a bestselling commercial fiction publisher, overseeing content delivery and ensuring systems run smoothly.

Bookouture is a dynamic digital publisher of bestselling commercial fiction. Our unique publishing model and transformative campaigns have created unrivalled international author brands. We connect stories, authors and readers globally, publishing books that reflect the diversity of the societies we live in. Our submissions are always open as we believe that everyone should have the opportunity to share their story. Bookouture is a division of Hachette, one of the largest publishing groups in the UK, with 10 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

Our digital operations team plays a crucial role in the heart of Bookouture, where every day brings new challenges and opportunities to make a meaningful impact. From maintaining critical systems to spearheading strategic initiatives, our team is committed to driving operational excellence and delivering exceptional results.


What you'll be doing

You'll be managing a team of two, handling the operational tasks that keep our digital systems running smoothly - managing content delivery, maintaining data quality, and resolving day-to-day issues.

• Overseeing our operations database (Airtable), designing automations, interfaces and workflows
• Resolving operational issues as they arise either yourself or by delegation to the team
• Providing coding support and solutions
• Communicating project outcomes and progress
• Team management, review and development
• Strategic projects management
• Ensuring efficient and accurate content setup and delivery to retail partners

Who we are looking for

• Advanced Airtable knowledge (including automations, interfaces, workflows)
• Scripting abilities using various coding frameworks including Python and JavaScript
• Proven experience with API integration
• Exceptional attention to detail
• The ability to prioritise multiple projects and delegate effectively
• Clear communication skills across varied audiences

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

Our commitment

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

Please state in your application that you found this role through Creative Access.