Creative Access
Marketing & box office assistant

Marketing & box office assistant

locationLondon, UK
ExpiresExpires: 09/06/2022
Permanent position

Closing date: 8th June at midnight

Start date: late June – July 2022 

Contract term: full-time, permanent

Salary: £21,000 - £22,500 depending on experience


This exciting opportunity will introduce you to marketing in the arts through a broad range of areas – from planning and content creation, to delivery and evaluation.

Royal Philharmonic Orchestra (RPO) is passionate about creating inspirational, exciting, and inclusive audience journeys that bring the joy and thrill of orchestral music to the widest possible audience, both in the UK and internationally. 

No previous experience in the sector is required for this role. Explore the details below and click apply if you think you'd be a good fit!

The Marketing and Box Office Assistant will have two main areas of responsibility: supporting marketing campaigns for self-promoted concerts at venues including London’s Royal Albert Hall and Cadogan Hall and helping audience members to book tickets for these venues using the new ticketing system.



Box Office

  • Facilitating bookings by audience members – both on the phone and online
  • Liaising with the box office teams at concert venues
  • Working closely with the RPO Friends and Groups Manager to facilitate bookings from schools, groups and RPO Club Members
  • Setting up events on the new ticketing system
  • Learning about and maximising the potential of RPO's ticketing and customer relationship management system

Marketing campaign implementation and administration

  • Working with the marketing team to implement marketing campaigns for promotion performances

  • Creation of organic and paid for social media adverts

  • Helping with content creation including design, animation, photography and filming

  • Assisting the RPO Digital Marketing Manager with email marketing including the creation of emails, refining messaging, responding to analytics and use of the customer relationship management system to create targeted data lists

  • Working with the RPO Digital Content Coordinator to gain experience of working with a website content management system to ensure that the RPO website is accurate and up-to-date

Audience communications

  • Monitoring social media inboxes and comments and working with the Digital Marketing Manager to respond in a timely and appropriate manner
  • Assisting the RPO Friends’ and Groups’ Manager to increase levels of RPO Club Membership renewals through tailored communications


What we're looking for

  • A passion for music and the arts and a desire to build a career in the sector

  • An interest in social media and digital cultural trends (whether you use social media yourself or try to have an awareness of what is going on in the cultural world)

  • A curiosity and interest in going to orchestral concert


To apply

  • Log in to your Creative Access account or register today to apply for this opportunity
  • Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)
  • Once submitted, you can no longer amend your application, so proof-read carefully
  • Do not contact the company directly
  • Please email any queries about this role to Creative Access at this address:


We welcome and encourage applications from candidates who are under-represented in the creative industries. This includes, but is not limited to Black, Asian and ethnically diverse candidates, disabled people, and individuals from lower socioeconomic backgrounds.

The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

Years of experience

  • Entry

Salary range