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NOW - Retention analyst

NOW - Retention analyst

locationGreater London, UK
ExpiresExpires: 23/05/2022
Application RestrictionsBlack, Asian and Ethnically Diverse | Disabled | Lower Socio-Economic Status

Salary/bursary: London Living Wage

Contact duration: 12 months

Start date: October 2022


Want to learn how video-on-demand platforms continue to grow their customer base? 

We’re NOW, part of the Sky family and one of the UK’s leading streaming platforms. We’re the only place to get Sky Cinema and Sky Sports without a contract. We’re brilliant TV made by brilliant people. We’re big on real diversity, inclusion and collaboration. And we need talent to keep pushing boundaries and grow our brand. Big-thinkers. Changemakers. Showstoppers. Join in.

NOW are on a mission to transform the retention and value of NOW’s customer base. We've made great progress and now want someone to step in, develop the strategy further and make it happen. Mixing strategic/commercial planning with the buzz of hitting targets, this is a high profile role and your impact will be felt right away.


What you'll be doing 

  • Develop models and methods to meet the forecasting challenges (e.g. rate of subscribers) as business needs evolves
  • Effectively communicate changes, rationale and secure buy-in for forecasts
  • Support the trading team in continuously reviewing, improving, and automating the reporting suite
  • Deliver trackers and associated reporting, providing key information to aid decision making within trading, highlighting key performance trends and context
  • Be proactive in Identifying potential risks and opportunities and be able to communicate the impact on NOW's ability to deliver on plans/targets
  • Engage extensively across Finance, Marketing, Strategic insights, and UK counterparts developing relationships while leveraging existing knowledge & resources in trading performance team


What we're looking for

  • Highly numerate, analytical and commercially minded individual with advanced Excel and interpersonal skills
  • An organised individual capable of managing their own workload, whilst managing deliverables and expectations
  • Experience operating in a highly pressurised environment which demands flexibility and team orientation
  • Strong, clear communicator who excels in simplifying the complex but is also comfortable in the detail
  • Prior experience of trend analysis & providing relevant business insights essential whilst forecast delivery experience desirable. Experience in Tableau an advantage

This opportunity is only open to individuals from a group that is under-represented in the creative industries. This includes, but is not limited to Black, Asian and ethnically diverse candidates, people with disabilities and individuals from lower socioeconomic backgrounds.


How you’ll work

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.



We’re all about watching great TV, so getting free NOW is a given. You’ll also receive life insurance, pension and access to our Sky Benefits platform. This includes health and wellbeing benefits e.g. dental insurance, gym memberships, cycle plans and health screening, as well as lifestyle benefits e.g. retail vouchers and season ticket loans for travel.

You’ll get access to over 12,000 LinkedIn Learning courses to support your development. And if that’s not enough, their award-winning Osterley campus boasts six subsidised restaurants, a cinema, gym, and much more.

The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.


Your office base

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Why Inclusion is important 

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.  

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.


To apply

  • Log in to your Creative Access account or register today to apply for this opportunity
  • Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)
  • Once submitted, you can no longer amend your application, so proof-read carefully
  • Do not contact the company directly
  • Please email any queries about this role to Creative Access at this address:
  • The closing date for applications is 22/05/2022 at 23:59

Years of experience

  • Entry

Salary range