Creative Access
People advisor

People advisor

locationLondon, UK
ExpiresExpires: 31/05/2022
Human Resources and Talent Management
Permanent position
£31,000 to £40,000 per year

Do you have good people management and development skills? Looking for a role in HR? Find out more below.

The people advisor is responsible for the effective day to day delivery of people management services and activities for the full employee lifecycle for their nominated departments including recruitment, employee relations and performance management, through the timely provision of HR advice and support. The role will involve ensuring the SC policies and procedures are adhered to, whilst delivering a people-centric and responsive approach to resolving issues and queries proactively. This role is key in rebuilding the organisation and ensuring line managers have the information, advice and support they need to attract, hire, motivate, develop and retain talent.  

These roles partners closely with managers and senior leaders within our Business Teams (MarComms and Visitor Experience, alongside more broadly across teams as required) and our  Artistic Teams (Arts Administration, Arts Programming, The National Poetry Library, Creative Learning & Public Programming, Visual Arts (the Hayward Gallery, Hayward Touring and the Arts Council Collection).


Main responsibilities

  • Be a first point of contact for senior and line managers and build understanding of the operations and teams, along with work stream strategies and priorities and how these feed into delivering the Southbank Centre’s mission, vision and values
  • Provide impactful advice and solutions in line with Southbank Centre policies and procedures on all aspects of HR including resourcing, change management, reward, learning & development and employee relations
  • Establish professional working relationships with key stakeholders including Directors, managers, union colleagues, peers and others as appropriate
  • Act as advisor to leaders within assigned business areas ensuring alignment with expected behaviours in line with the Southbank Centre’s culture and values
  • Provide guidance on all touchpoints of the employee lifecycle to ensure streamlined, smooth and engaging employee experience
  • Work with wider people team to ensure clear, detailed and accurate administration of all elements of the employee lifecycle from approvals through to filing on relevant systems/folders, contributing to streamlined processes
  • Support Head of Diversity & Development across succession plans and supporting line managers to develop and coach their staff
  • To implement People projects and initiatives in line with the annual HR Calendar and across Strategic projects to ensure the successful delivery of the People Team objectives
  • To advise on and implement all People policies and procedures, ensuring legislative and internal requirements are met
  • To maintain an up to date knowledge of external trends, HR best practice and the business operating environment, through networking, reading, attending conferences and webinars and online forums to bring the outside in
  • Line manage and or mentor People team members to ensure a proactive, collaborative and cross team ownership approach to HR service delivery


Knowledge, skills, experience


  • Practical understanding of the people advisor role, with experience of advising leaders and managers across all HR activities in a creative, unionised and fast-paced organisation
  • Experience of being able to provide professional, practical and responsive advice and support to senior and manager-level decision-makers
  • Able to demonstrate experience of applying advice and facilitating successful outcomes relating to employment law, HR policies, guidelines and process 
  • Experience of taking initiative and being a collaborative team player to resolve complex matters
  • Experience of generating, interpreting and presenting HR analytics to drive insights and tangible action
  • Strong systems experience and ability to priorities effectively
  • Strong completer-finisher with ability to manage stakeholder engagement and expectations to ensure follow up on process and administration across all employee touchpoints and across diverse teams
  • Sound project management skills, understanding how to scope and track project delivery and logistics and rolling out requirements effectively across teams.
  • Excellent communication skills with the ability to develop strong working relationships with people at all levels of the organisation to get things done
  • Pragmatic and flexible approach to problem-solving
  • Good people management and development skills and experience
  • Excellent organisational and time management skills with the ability to manage a varied workload
  • Commitment to undertaking continued professional development
  • Ability to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job


  • Experience of either managing or playing a key role in restructures and change management projects
  • CIPD qualified or part qualified or comparable qualifications
  • Experience of implementing people strategies to increase workforce diversity
  • Enthusiasm for and empathy with Southbank Centre’s purpose and vision


Closing date: 30th May 2022

Number of positions: 2 


We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Years of experience

    Salary range

    • £31,000 to £40,000 per year