Creative Access
People operations & experience apprentice

People operations & experience apprentice

locationLondon, UK
ExpiresExpires: 22/04/2024
Human Resources and Talent Management

Closing date: 22nd April at 11.59pm

Salary: £25,390

Start: January 2025

Duration: 15 months

Qualification offered: CIPD Level 3 HR Support 

Reports to: Various specialist managers in the People Ops & Experience teams 

Department: People 


Join our People Operations team and get hands-on experience in HR functions!

If you are looking for an opportunity to gain work experience and a qualification, then an apprenticeship at Channel 4 might be for you.  

Our Apprenticeships are full-time, with four days per week spent working in a C4 department and one day per week completing the formal learning parts of the apprenticeship.  The formal training provided will consist of workshops, tutorials, webinars, coaching and in some cases residential boot camps.  

Our apprenticeships are aimed at school leavers and people who do not have a degree.

The People Team role model the behaviour and values of Channel 4. Our People, processes and activities are intended to remove complexity from the business, enabling fast decision making across the organisation. We understand our employees just as we do our viewers, as our data and insight allow us to engage with them in the right way, at the right time.  

We support our people managers to create a high-performance culture by seeing things through their eyes and understanding their perspectives. We coach and guide the business using good practice which enables our people to work in an engaging and inspiring way. 

To assist the general operations of the employee experience team and to provide a varied experience of HR functions to assist with personal development. 

The role is accountable for assisting with key functions across People Operations, Reward and Employee Benefits. This role sits alongside the people assistants’ team and reports, in turn, to the People Operations Manager, Reward Manager and Pension & Benefit Manager as they progress through the department. 



Benefits & reward administration

  • Support with annual pay and bonus cycles with our Reward Manager 
  • Support with Benefit administration, benefit projects and renewal cycles


  • Support HR information systems maintenance 
  • Aid in implementing and optimising HR software 
  • Collaborate with Technology to troubleshoot and resolve system issues 

Reporting, documentation and compliance

  • Assist in audit preparation and report generation and generate regular people metric reports, to support our data analysts 
  • Research legislative changes that may impact HR functions and update documentation where required
  • Help to maintain process manuals and ensure compliance 

Employee communication

  • Contribute to communication materials on benefits and systems 
  • Assist in organising workshops or training sessions
  • Assist with employee enquiries and FAQ’s, escalating as required.  

Process improvement

  • Support in identifying and implementing process and workflow improvements for increased efficiency 

Training and development

  • Participate in ongoing training programs, to contribute to apprentice requirements for training 
  • Learn to build and maintain processes using different tools 


Knowledge, skills and experience

As part of the application process, you’ll be asked to tell us how you meet the essential criteria listed below. When answering this question think about examples from your experience so far, this doesn’t need to be professional experience but could be academic, from volunteering or a part-time job.  

We’ve provided some examples beside the first four criteria of experience that could demonstrate you have these skills.  Please note you do not need to use these examples; they are just here for guidance, and you should draw from your own personal experiences.  

  • Verbal and written communication skills - Verbal - e.g. experience of dealing with customers or working as part of a team. Written – e.g. writing emails, completing an application form or essay, or if you have a hobby that involves creative writing.  
  • Attention to detail -  e.g. Cashing up on tills or proofreading coursework. 
  • Organisation skills and ability to prioritise tasks - e.g. Planning events whether personal or for professional purposes, as well as managing work life balance, for example working whilst doing coursework/exams.  
  • An understanding of and a passion for Channel 4's remit  
  • Intermediate level Microsoft office, including excel, or a passion to learn more 
  • A keen interest in using HR systems, not afraid of technology 
  • The ability to build good working relationships with team members within and outside the People Team.  The aim is to provide a great service with the ability to communicate at all levels.  


Eligibility criteria

  • You must be 18 years old or over at the time the scheme starts to apply. There is no upper age limit. 
  • The programme aims to offer opportunities to those currently underrepresented in the TV industry, so we are particularly keen to hear from Deaf and/or disabled people, ethnically diverse people and people from lower socio-economic groups. 


To apply

Click on the 'apply' button at the top right to progress the application process. Please include in your application that you found this role through Creative Access.

If you are unable to complete the Apprentice application, we are happy to consider alternative formats of the application form. 

For example, you could arrange a phone call with 4Skills for you to speak your answers and a member of the team can scribe, or if you’d like to create a five minute YouTube video/ voice recording, these are also options available. If you have a different alternative, we really welcome your suggestions to ensure you have a fair chance of applying.  

If you have any questions about this apprenticeship vacancy please email the 4Skills team direct at 

Take a look at our access page for more information, which you’ll find by clicking here. You can also watch our recent YouTube video, Demystifying Interview and Workplace adjustments

If you’d like some tips on writing your application before you apply, please watch our recent YouTube video, How to Write an Outstanding Application
If you need to relocate in order to take up this opportunity, we can offer you support towards the financial costs of moving. This includes a contribution towards your deposit and first months’ rent, plus visits to your new city to look for accommodation. 

Level of experience

  • Entry

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