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Sky Studios Elstree - Client services trainee & operations trainee

Sky Studios Elstree - Client services trainee & operations trainee

companySky
locationElstree WD6, UK
ExpiresExpires: 23/05/2022
Production / Post-Production & Technical
Entry
Application RestrictionsBlack, Asian and Ethnically Diverse | Disabled | Lower Socio-Economic Status

Salary/bursary: London Living Wage

Location: Elstree

Duration: 12 months (two six month placements rotated in production and operations)

Start date: October 2022

 

Advance your career in TV or film career through this placement alongside the team engaging with clients who work with Sky Studios Elstree. 

 

Client services trainee

Reporting into the Client Services Director and the Commercial Director, as the client services trainee you will be part of the team that is the primary point of contact for clients coming into the Sky Elstree Studios.

The focus will be on providing administrative support across all departmental areas, gaining an in-depth understanding of the requirements and expectations that HETV and Feature Film productions have when shooting at a world class Studio facility.

 

What you'll be doing

  • Supporting the Client Services team and Commercial Director in the delivery of a first class client experience to all users and visitors
  • Providing administrative and scheduling support to the Client Services team, through the entry, maintenance and updating of key client information to the Studio resource management system and any other operational programmes as directed
  • Providing administrative support to the Client Services team across all aspects of client services and general tasks including taking calls, memo drafting, calendar maintenance, meeting and recce coordination and disseminating Studio information to production teams and departments
  • Support in the tracking of client activity and billing across main packages, add-on’s, exchanges, PO’s, sub-rentals, missing/damaged equipment and returns to keep all aspects of our business up-to-date and successful
  • Continuously collating and updating client demand and new business leads as required
  • Assisting as required with the Operations and Facilities teams to ensure studio facilities are prepared for client arrival, client needs are met
  • Supporting in the preparation and dissemination of relevant studio call sheets, production summary reports, work orders, required site reports, visitor lists, passes and any other relevant notifications for all Sky Studios Elstree departments as required
  • Support in the collation of client/production feedback
  • Continuously strive to ensure sustainability across all productions using Sky Studios Elstree, providing relevant guidance and business support wherever possible
  • Any other tasks as requested by management

 

Operations trainee

Reporting into the Operations Team and the Operations Director, as the operations trainee you will be part of the team that manages the day-to-day production activity at the Studios.

The focus will be on providing administrative support across all departmental areas, gaining an in-depth understanding of the requirements and expectations that HETV and Feature Film productions have when shooting at a world class Studio facility.

 

What you'll be doing

  • Supporting the Operations team and Operations Director to ensure operational controls are maintained across the site at all times, whilst delivering a first class level of experience to all Sky Studios Elstree users and visitors
  • Providing administrative and scheduling support to the Operations team, through the entry, maintenance and updating of key client information to the Studio resource management system and any other operational programmes as directed
  • Providing administrative support to the Operations team across all aspects of site operations and tasks including taking calls, memo drafting, calendar maintenance, meeting and recce coordination
  • Support in the tracking of client activity and billing across main packages, add-on’s, exchanges, PO’s, sub-rentals, missing/damaged equipment and returns to keep all aspects of our business up-to-date and successful

  • Assisting as required with the Client Services and Facilities teams to ensure studio facilities are prepared for client arrival, client needs are met

  • Supporting in the preparation and dissemination of daily call sheets, work orders, site reports and any other relevant notifications, ensuring they are accurate and contain all relevant operational information as directed by Operations team

  • Ordering and maintaining consumables and relevant supplies

  • Continuously strive to ensure sustainability across all productions using Sky Studios Elstree, providing relevant guidance and business support wherever possible

  • Any other tasks as requested by management

 

What we're looking for

  • Effective team player but can work independently with confidence
  • Highly delivery focused, proactive and solution orientated; quick to respond/act
  • Excellent communication and interpersonal skills, superior organisational skills and be very detail oriented
  • Ability to respond to and manage multiple conflicting requests simultaneously, working in a fast-paced environment
  • Interest in Film & TV production process
  • Strong computer literacy across Microsoft Teams, Word, Excel and Outlook; ability to learn and adapt to multiple production/facility systems
  • A graduate in any degree discipline, or soon will be

This opportunity is only open to individuals from a group that is under-represented in the creative industries. This includes, but is not limited to Black, Asian and ethnically diverse candidates, people with disabilities and individuals from lower socioeconomic backgrounds.

 

How you’ll grow and be supported

They’ve created a brand new learning experience that will sit alongside your Creative Access programme. They’ll help you grow into your role, with the right tools and support (of course). This learning and development programme supports you with:

  • Growth - Every project and role you take on will be a chance to learn and grow. And you’ll be supported by passionate colleagues along the way
  • Confidence - Whatever your background, you can make a valuable and valued contribution. You’ll build confidence by getting involved and stepping outside of your comfort zone
  • Belonging - You’re trusted to own your day, but there’s always someone on hand to make sure you succeed. With fellow grads, inspiring each other to think big and take action. Or with your manager and wider Sky team to help build your own unique career.

Plus, you’ll have access to a range of tools, from workshops to digital courses (like LinkedIn Learning), which will help you along the way.

The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

 

The perks

There’s a reason people can’t stop talking about #LifeAtSky. Their great range of benefits really are something special, here are their highlights: free NOWTV, a generous pension, 25 days paid annual leave, discounted Mobile and broadband and private health care.

You’ll get access to over 12,000 LinkedIn Learning courses to support your development. And if that’s not enough, their award-winning Osterley campus boasts six subsidised restaurants, a cinema, gym, and much more.

And if that’s not enough, their award-winning Sky Studios Elstree campus features cutting-edge technology, screening rooms, landscaped gardens and is set to be the world’s most sustainable film and TV studio. It’s easy to get to Sky Studios Elstree.

You can hop on a free electric shuttle bus to and from Elstree and Borehamwood station, or park your car or bike on-site. When you’re here, make sure you grab a coffee or lunch in our subsidised café and sit in their central plaza surrounded by blockbuster-making sound stages.

 

Why inclusion is important

It’s the people that make Sky Europe’s leading entertainment company. That’s why they work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. Sky are more focused on who you are and the potential what you’ll bring to Sky.

 

So why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record.

 

To apply

  • Log in to your Creative Access account or register today to apply for this opportunity
  • Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)
  • Once submitted, you can no longer amend your application, so proof-read carefully
  • Do not contact the company directly
  • Please email any queries about this role to Creative Access at this address: recruit@creativeaccess.org.uk
  • The closing date for applications is 22nd May at 23:59

Years of experience

  • Entry

Salary range