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Stage door receptionist (28 hours)

Stage door receptionist (28 hours)

locationWhitehall, London SW1, UK
ExpiresExpires: 07/08/2022
Operations / Facilities / Admin
Permanent position
Less than £20,000 per year

We are looking for a highly motivated individual who can work well on their own and on their own initiative to ensure the smooth running of the venue’s busiest entrance.

The Trafalgar Theatre opened its doors in July 2021, following an extensive internal renovation, which has seen the restoration of the former Trafalgar Studios into a single, two-tiered auditorium, the complete renovation of the main foyer and bars in an art deco style and significant improvements to the washroom facilities. Trafalgar Theatre is now host to the beloved Tony, Grammy and Olivier Award-winning smash hit musical Jersey Boys, which has made its much-anticipated return to the West End. 


Personal specification

The role requires pro-activity and flexibility to respond to the varied demands of the venue and seek solutions to any issues as they arise. The successful candidate will have a welcoming demeanour and be able to provide consistently excellent customer service, while also being able to remain vigilant at all times and remain calm under pressure.


Key responsibilities


  • To represent the theatre in a professional manner, welcoming all staff, production staff, visitors and contractors into the building, and providing exceptional internal and external customer service
  • To manage the theatre’s switchboard, forwarding calls and effectively dealing with enquiries, and maintaining an efficient messaging system
  • To monitor and record all deliveries and incoming post, ensuring they are delivered quickly to ensure Stage Door is free of obstructions
  • To record the distribution of keys, radios, and any other equipment, ensuring all items are returned
  • To monitor the visitor diary for all productions, ensuring visitors are booked in advance
  • To assist the Theatre Manager in maintaining up-to-date production company welcome packs and ensuring the venue is ready to welcome the arrival of new company members

Health & Safety and Security

  • To safely unlock the venue when working a morning shift, and safely secure the building at the end of the day when working an evening shift, as part of the theatre’s procedures
  • To check the dressing rooms prior to closing the venue when working an evening shift, ensuring the safety of the building
  • To implement and co-ordinate emergency procedures as required, regularly participating in safety drills with all in-house theatre staff and operating all alarm systems efficiently and effectively
  • To implement and co-ordinate emergency procedures when required, as part of the venue’s Emergency Response Team
  • To understand and implement the venue’s COVID-19 policy and procedures, reporting any instances of non-compliance to the COVID-19 Officer
  • To monitor and operate the temperature check entry system, restricting access to those who are permitted to enter the venue, confidently refusing entry to anyone who does not meet the temperature check requirement
  • To conduct site inductions with contractors and visitors as they arrive at the venue, explaining emergency procedures and all relevant health and safety procedures, including measures designed to prevent the spread of COVID-19
  • To understand the health and safety procedures and risk assessments, reporting any accidents, incidents or near misses to management as and when they occur
  • To maintain and update the Stage Door notice board with relevant information for theatre staff and incoming productions
  • To attend Health and Safety meetings and Venue Operations Meeting as required
  • To monitor the venue’s CCTV and fire alarm systems, reporting to Theatre Management instances of suspicious behaviour and equipment maintenance issues.
  • To work with the Theatre Manager to develop and implement environmental initiatives throughout the building


Knowledge, skills, experience

  • The ability to communicate in a clear, confident and polite manner at all times
  • A welcoming attitude and ability to deal with customer and contractor enquiries and liaise with various internal departments
  • Good problem-solving skills and the ability to remain calm under pressure
  • Self-motivated and able to work alone, whilst being comfortable working as part of the wider team
  • Attention to detail and the ability to prioritise
  • Building opening time is 8.30am and closing time is 11:30pm, and so applicants must be able to safely get to the theatre or get home from the theatre at those times


Click 'apply' to visit the Trafalgar Entertainment website and download an application form.  

Deadline: 5.00pm on Sunday 7th August


We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.

Salary range

  • Less than £20,000 per year