Creative Access
Visitor experience manager

Visitor experience manager

locationGuildford, UK
ExpiresExpires: 17/06/2024
Permanent position

Closing date: Monday 17th June 2024

Starting salary: £30,635

Salary band: £30,635 - £35,003

Hours: 37.5 hours per week on a rota across 7 days including evening work 

Interviews: Wednesday 26th June 2024


Do you have a passion for customer service and team leadership?

We are looking for a Visitor Experience Manager to lead our Visitor Experience Supervisors, Front of House Assistants and Volunteers to deliver a warm welcome and consistently excellent visitor experience to all our visitors.

Working collaboratively across the organisation you will manage the visitor experience, ensuring daily operations are resourced and ensuring front-facing staff are briefed and supported. 

Responsible for achieving KPI targets across our retail space and for upselling Gift Aid and membership, you will utilise our new till/ticketing and Microsoft Dynamics Customer Relationship Management systems to administer sales, report and recommend improvements which support our goal of maximising profits.


What we're looking for

  • You should be a customer-focused people manager, adept at communicating with a wide range of people and committed to delivering high standards of customer care and leading a team to do the same.
  • Experience of working in a museum/gallery/ heritage sector or retail would be an advantage but a commitment to ensuring our visitors have the best possible experience is more important. 


What we offer

  • Pension scheme
  • Employee Assistance Programme
  • 33 days of annual leave including 8 bank holiday days each year
  • Celebration Day Off
  • Staff discounts in our Shop and Tea Shop
  • Free friends and family tickets
  • Enhanced sick pay, maternity and paternity pay
  • Paid professional membership fees


About us

The artists George Frederic and Mary Watts moved from London to their new house and studio, Limnerslease in the Surrey village of Compton in 1891. Over the next 13 years, they founded a remarkable Arts and Crafts complex, known today as Watts Gallery – Artists’ Village.

The Artists’ Village became the heart of George and Mary’s Art for All vision. Mary welcomed local villagers to clay modelling classes to decorate Watts Chapel. A pottery business, a hostel for apprentice potters and Watts Gallery followed. In this way, they sought to provide work for local people and to make art more approachable for all.

Today, Watts Gallery – Artists’ Village seeks to uphold their Art for all vision to provide a gateway for inspiration, learning, creating and engaging with art. The Visitor Experience team ensure our visitor journey is the best it can be. 


How to apply

Please send your CV (including two referees) with a supporting letter to Claire Griffin, Head of Visitor Experience by clicking the 'Apply' button.

Please note references will not be taken up until after an offer of employment has been made.


Equality and diversity

Watts Gallery Trust is committed to providing equality of opportunity for all staff and welcomes applications from all individuals for advertised jobs that match their skills and interests. We welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and ethnically diverse candidates, and from disabled candidates, as these groups are under-represented within the Arts field and at Watts Gallery Trust.

If you require any reasonable adjustments to our application and interview process please let us know. 

Please state in your application that you found this role through Creative Access.

Level of experience

  • Mid-Level