Client services intern

Closing date for applications: Sunday 12th May at 11.59pm

Salary: London Living Wage

Working hours: 9am - 5pm

Duration: 6 months

Start date: June 2024

Location: Hybrid with 4 days per week at the London studio near London Bridge

Learn more about account management and the key principles of brand experience with this award-winning agency. 

Avantgarde is a leading Brand Experience agency that exists to create powerful brand experiences that shape brand relevance. Its mission is crafting stories, shaping spaces, creating fans. Creativity, consumer insight and pursuit of emerging trends and technologies is at the core of Avantgarde's work which they are proud to do for some amazing brands – including Jaguar Land Rover, World Rugby, Porsche, eBay, Honda, Jaeger-LeCoultre, Bridgestone, and La Espanola.

As client service intern, you will play a supportive role to the wider team assisting in ensuring clients projects are managed effectively to time, target and budget. The internship provides the opportunity to develop work samples for a portfolio, and participants will see first-hand how experiential strategies are developed and implemented. 

Key activities

• Gain a deeper understanding of principles behind Brand Experience and its merits within the marketing mix
• Take an interest in clients' businesses and their competitors to develop an understanding of different industry landscapes
• Support delivery of project work by coordinating and updating project management tasks and documentation as directed by line manager
• Build relationships with wider teams internally, understanding their role within the overall delivery of a project
• Support the delivery of key client and internal documents (e.g. meeting notes, status documents)
• Build an understanding of agency processes to enable project support (e.g. finance processes, briefing documents)
• Report and evaluate the success of a task against associated objectives
• Provide accurate information to teams and third parties as required
• Ensure key information is documented, saved, filed and accessible for all
• Check with account lead that client purchase orders are in place before commencing work
• Support in organising financial documents (PO’s, Invoices, Contracts etc)
• Work collaboratively with internal and external teams, demonstrating a supportive, respectful, can-do attitude
• Manage up and across the wider agency teams, ensuring knowledge is effectively shared and accessible
• Understand how business conditions can affect client projects and offers relevant insights that contribute to how implement projects (e.g. providing competitor analysis) 

Who we are looking for

• Someone with an interest in learning more about brand experience, design and retail industries
• Curious about developments within the industry, innovative technologies and consumer trends
• Able to work independently through project tasks
• Prioritise workloads to manage time effectively, communicating any changes to deadlines
• Excellent attention to detail
• Proactive in researching and problem-solving issues that may arise
• Able to adapt ways of working, communication styles and behaviours to find mutually beneficial outcomes
• Listen actively with a curious and proactive mindset
• Have a positive and flexible attitude to challenges that may arise, being open to change.

To apply

• Log in to your Creative Access account or register today to apply for this opportunity
• Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)
• Once submitted, you can no longer amend your application, so proof-read carefully
• Do not contact the company directly
• Please email any queries about this role to Creative Access at this address: recruit@creativeaccess.org.uk

This opportunity is only open to individuals from a group that is under-represented in the creative industries. This includes, but is not limited to Black, Asian and ethnically diverse candidates, disabled people, those undergoing gender reassignment / transitioning and individuals from lower socioeconomic backgrounds.

The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.