Communications assistant

Salary: £30,600 per annum

We are currently looking for a communications assistant to join our Marketing and Communications team on a full time fixed term contract until 3rd November 2026.

Southbank Centre, the largest arts centre in Europe and the UK's 5th most visited attraction, is at the heart of London’s cultural life. Spanning 11 acres, this iconic venue offers a diverse range of great art and culture, bringing people together through unforgettable experiences.

This role works with both the Press and External Affairs Teams providing efficient and effective administration support. You will be joining a team of nine people and will be managed by the Communications and External Affairs Manager with a dotted line to the Press Officer. Day-to-day tasks involve supporting event management including guest lists, responding to ticket and image requests from journalists, maintaining a central media database, maintaining a central stakeholder database (CRM), contributing to monthly programme listings that we send out to journalists, and drafting content for the organisation’s LinkedIn page.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Key responsibilities

• General administrative support to the Press and External Affairs team
• Handling enquiries from journalists when they request or are offered tickets for events
• Manage Press ticket allocations liaising with the media, Ticketing Team and Event Managers
• Monitoring the busy Press inbox and responding to image request enquiries
• Supporting the Communications and External Affairs Manager with drafting content for the company LinkedIn page
• Supporting with guest list management and invites for Press, External Affairs and other key events

Please download the Job Description from our Careers Page via the Apply button for a full overview of this role's responsibilities.

Knowledge, skills and experience

• Is able to work efficiently in a fast-paced environment
• Can write and communicate clearly and concisely
• Is flexible, collaborative and ready to pitch in to help the team succeed
• Demonstrates attention to detail and takes pride in accuracy – even when a task is repetitive, such as updating a database
• Demonstrates the importance of good customer service and can communicate professionally to a wide range of people, such as colleagues and external stakeholders

Benefits

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:​​​​​​​

• A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Hybrid working model (3 days office working, 2 days from home)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Please include in your application that you found this role through Creative Access.