Marketing assistant

Salary: £28,900 per annum

Location: London

Support the marketing of world-class orchestral performances, creating content, engaging audiences and helping bring concerts to life.

The London Symphony Orchestra was established in 1904, as one of the first orchestras shaped by its musicians. Since then, generations of remarkable talents have built the LSO’s reputation for uncompromising quality, and inspirational repertoires.

The LSO’s Marketing Assistant plays a key role in supporting all areas of the Marketing team, providing administrative support to the team, promoting events, researching audiences, and delivering excellent customer service. The Marketing Assistant has responsibility for promoting their own projects and campaigns each season, assists with press and PR, contributes to LSO social media, and provides marketing support for LSO St Luke’s and its events.

Key Responsibilities

Marketing Support & Customer Service

• Produce pre- and post-concert emails for Barbican and LSO St Luke’s concerts.
• Maintain guest ticket lists for certain LSO concerts at the Barbican and LSO St Luke’s, and issue tickets on the day of the concert.
• Produce and upload digital concert programmes, and accessible versions of LSO programmes.
• Monitor inboxes and feedback and reply to enquiries and complaints.
• Collate and circulate survey feedback after LSO concerts at the Barbican.
• Create delivery forms for print orders and liaise with other departments on required allocations.
• Keep digital screens in the LSO offices up-to-date, briefing and scheduling new content.
• Order badges and business cards for members of LSO staff.
• When required, answer phone calls to LSO Reception and monitor the reception inbox.
• Maintain stocks of brochures and other promotional materials in the LSO offices and Barbican foyers.

Concert Marketing & Audience Development

• Write LSO and LSO St Luke’s e-newsletters, and one-off e-shots promoting forthcoming events.
• Take responsibility for promoting specific events and projects over the course of the season, devising campaigns, researching audiences and creating content.
• Submit event listings for LSO concerts at the Barbican and LSO St Luke’s.
• Research opportunities and implement strategies to engage new audiences in the work of the LSO

Social & Digital Media

• Work with the Digital team to create social media posts and content to support concert marketing campaigns and other projects.
• Keep track of our players’ online activity and presence to identify new opportunities for engagement.
• Assist with YouTube uploads, from preparing content to scheduling releases.
• Design creative assets, including thumbnails, that help our videos stand out.
• Support the team in producing short-form video content such as voxpops.
• Assist with uploading and cataloguing LSO photography on the digital asset management system (Iconik).

LSO St Luke’s

• Create content for LSO St Luke’s social media, working closely with the Marketing Digital team and colleagues at LSO St Luke’s.
• Attend events at LSO St Luke’s to capture content.

• Assist with the promotion and organisation of regular Open Days at LSO St Luke’s.

Website

• Add ‘online and streaming’ and tour event listings to LSO website.
• Create content for, and make updates to, the LSO website.
• Assist with the annual on-sale process for the new LSO season at the Barbican.
• Contact promoters and venues for forthcoming tours to share assets and promotional materials, and to coordinate announcement timings.

Press & Communications

• Assist the Head of Press and External Affairs in managing press ticket requests.
• Collate information for monthly press listings.
• Add press releases, photos and other materials to the LSO website.

• Cover the LSO press desk at Barbican concerts, when the Head of Press and External Affairs is unavailable.

Other

• Work on LSO Guest Ticket Desk at Barbican concerts (on a rota).
• Actively seek to implement the LSO’s Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both yourself and others when carrying out your duties.
• Actively seek to implement the LSO’s Equal Opportunities Policy and the objective to promote equality or opportunity in relation to the duties of the post.
• Any other duties as may reasonably be required.

Experience and Skills

This is an ideal role for someone looking to begin their career in the arts and/or marketing. We are looking for a candidate who is interested in engaging audiences and driving ticket sales and has relevant experience. We are particularly looking for someone who is:

• Organised and efficient, with good time-management skills, and an ability to manage and prioritise their workload.
• Able to communicate confidently with a range of people, inside and outside the organisation, with a positive approach to customer service.
• A team-player, enthusiastic about learning new skills and getting involved in new projects. We are looking for someone who is enthusiastic about orchestral music, but a formal background or education in music is not required.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.