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Closing date for applications: 8th August 2025Salary: £23,970 (+ bonus + benefits)Location: Following your initial training period which will be office based (in Didcot, Oxfordshire), you will be able to make the most of the current hybrid model.&nbsp; The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday. This is a fantastic opportunity for someone with exceptional customer service skills to support global operations at a top publishing group.We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Hachette UK Distribution is part of the Hachette UK publishing group.Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. What you'll be doingOn a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the customer services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained. This role offers the opportunity to become an essential part of the customer services team and gain lots of experience regarding distribution and elements of the publishing industry. Who we are looking forDo you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a customer service advisor.Why should you be excited about this opportunity?&nbsp; Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.You will live and breathe our customer service vision and have a passionate and proactive approach to delivering excellent customer service.&nbsp; You will enjoy liaising with, and collaboratively working with, the operations team and credit services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.It is highly likely that you will already have proven experience of working in the following roles and or industries: hospitality, retail, customer service advisor, customer service assistant, customer&nbsp;account manager, customer support, customer care advisor, complaints handler, customer experience, customer excellence, telesales, call centre. What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>34 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events</li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li></ul> Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know. We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Customer service advisor

Closing date for applications: 1st August 2025Salary: £30,000 - £35,000 depending on skills and experienceContract: The role is a&nbsp;full-time 12-month fixed term contract (maternity cover) position starting October 2025. Bring your editorial experience and passion for history to the Special Interest Team at Bloomsbury.We are looking for a Desk Editor to join Osprey Publishing within the Special Interest Team at Bloomsbury.&nbsp;&nbsp;Osprey Publishing is the UK’s leading illustrated military history publisher and we have been producing books for both enthusiasts and the wider market since 1968. We are part of Bloomsbury’s Special Interest division, which creates&nbsp;original and high quality content to support hobbies, enthusiasms and interests in a number of subject areas including military history, sports, religion, wildlife, creative writing and sailing.&nbsp;&nbsp;We are looking for someone with previous professional experience of book project management in a dynamic editorial role, who has excellent communication skills and a good eye for detail and who is used to juggling a variety of tasks in a fast-paced environment. An enthusiasm for history would be an advantage. The role reports to the Publisher. Responsibilities<ul><li>To project manage a broad range of titles on the general trade list as the main project editor for the list.</li><li>To ensure all books are published on time, to a high standard of quality and within budget while maintaining good working relationships with freelancers, authors, illustrators and internal departments (primarily Sales, Marketing and Production).</li><li>To maintain accurate schedules, metadata and copy for all books in Biblio (our Publishing database) based on regular reports.</li></ul> Knowledge, skills and experience &nbsp;<ul><li>Excellent eye for detail, knowledge of English language, and editorial skills</li><li>Strong project management and problem-solving experience</li><li>Great organisational and time management skills and ability to prioritise workload</li><li>Ability to establish and nurture good working relationships with key colleagues, authors and freelancers</li><li>IT competency, particularly with Word, Outlook, Excel and databases such as Biblio 3, and aptitude for learning new software</li><li>Proactive attitude and professional manner&nbsp;</li></ul> Additional informationThe role is based at&nbsp;our Oxford office, Kemp House, Chawley Park, Cumnor Hill,&nbsp;Oxford&nbsp;OX2 9PH on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred).&nbsp; Allocated office days for this role are:&nbsp;Mondays and Tuesdays.&nbsp;&nbsp;Please apply with a CV and covering letter&nbsp;addressed to Human Resources (Word or PDF format only) via the ‘APPLY NOW’ button detailing how you meet the requirements outlined above for this role by Friday 1st August 2025.&nbsp;For best results, please use a desktop to apply as some mobile browsers may not fully support the application portal. Bloomsbury reserves the right to close the role early if we exceed the required number of applications&nbsp;Please include in your application that you found this role via Creative Access.&nbsp; Bloomsbury Benefits&nbsp;As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package:&nbsp;Working Pattern&nbsp;&nbsp;<ul><li>Hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)&nbsp;</li></ul>Holidays&nbsp;<ul><li>25 days holiday</li><li>3.5 days Christmas company holiday&nbsp;</li></ul> Other Benefits&nbsp;<ul><li>Two paid Personal Wellness Days</li><li>Flexible Fridays –&nbsp;take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week</li><li>Work Anywhere Fortnight -&nbsp;For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks.</li><li>AXA Healthcare Plan (Private Medical Insurance)</li><li>Peppy Health App</li><li>In-house Doctor</li><li>Eye Care Voucher Scheme&nbsp;</li></ul>Company culture – Employee Voice Meetings, Staff Networks (Bloom, Accessibility, Mental Health, Pride, and Parents, Guardians and Carers, Multi-Faith) and Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources&nbsp;&nbsp;Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.&nbsp;We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required&nbsp;Applicants must have the legal right to work in the UK.&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

Head Office - London

Bloomsbury Publishing Plc

Bloomsbury Publishing UK: Bedford Square Office

Senior desk editor, Osprey Military History - 12 month FTC

2 Opportunities in Oxford, UK