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Closing date: 17th January 2025Salary: £23,500 per annumLocation: Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office).Hours: 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.&nbsp;Do you strive to provide outstanding service with a personal touch?Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group.Why should you be excited about this opportunity?&nbsp;Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and performing other duties.As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;&nbsp;What you'll be doing<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>&nbsp;Who we are looking for<ul><li>You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.</li><li>You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.</li><li>It is highly likely that you will already have proven experience of working in the following roles and or industries:<ul><li>Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.</li></ul></li></ul>&nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>33 days annual holiday including Bank Holidays</li><li>a reward programme giving discounts, savings and cash back at numerous retailers</li><li>generous discounts on books we publish</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Cycle to Work scheme</li><li>DSE eye care vouchers</li><li>a wide-ranging training library</li><li>development programmes including mentoring</li><li>many employee networks to join</li><li>free onsite parking</li><li>free tea and coffee</li><li>Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party</li><li>Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp;We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Customer services advisor

Closing date: 23rd December 2024Salary: £22,000 + London Weighting at £5319Location: BBC Elstree, Borehamwood&nbsp;&nbsp;Is writing your thing? Do you constantly have a story buzzing round your head that you're desperate to tell or write down? The EastEnders Editorial Trainee role is for people who love soaps – especially EastEnders - combined with a love for telling and writing.&nbsp;The Editorial Trainee is an exciting year-long placement which sees the successful candidate given the opportunity to spend an initial six months working alongside the script team, before spending three months in the story office. After experiencing both worlds of script and story, the final three months of the year-long placement will be spent in either team, chosen by you!  You will spend the first six months in the script team and will report to the Script Producer and/or Senior Script Editor. You’ll get first-hand experience across the whole script process, learning how to nurture the incredibly important relationships between writers and production teams. You will also gain an understanding of how the Script Editor processes all negative and legal checks (e.g brand names), ensuring that all reasonable action is taken to avoid copyright, libel and defamation issues. &nbsp;During this time, you’ll build and develop your skillset in writing shadow script notes for writers with – dependant on experience and progress – the aim of Script Editing one episode. &nbsp;You will then spend three months in the story office where you’ll report to the Story Producer and/or Story Editors. Under their leadership, and through shadowing active Storyliners, you will learn the number one aim of a Storyliner which is to deliver high quality, high profile, cost-effective drama. You will be given an insight into the processes of how story ideas are developed into storylines of the highest standard and by supporting the Story Assistant and Research team, you will develop the skills and knowledge to be a valued member of the EastEnders storyroom.&nbsp;During this time, you’ll have the opportunity to write shadow storylines with – dependant on experience and progress – the aim of writing storylines for a published story document. &nbsp;We’re looking for applicants who have a keen and active interest in the world of TV production, especially Soaps; are hardworking; creative; keen; willing to learn; and are looking for their first step into the world of scripted storytelling.&nbsp;What will you do?The Editorial Trainee’s main duties will be:<ul><li>Assist the script and story teams to gain a full understanding of the processes involved in each department.</li><li>Support the script and story teams with character and story continuity.</li><li>Support the script and story teams with story trails.</li><li>Take on writing shadow notes and storylines where appropriate and be involved in creative discussions.</li><li>Gain a full understanding of creative problem solving throughout the script and story process.</li><li>Gain a full understanding of the whole production process, from inception to screen.</li><li>Attend various script and story meetings where appropriate.&nbsp;</li></ul>&nbsp;What will it take?The successful candidate will need:<ul><li>To display a flair for writing, an ability to work to tight deadlines and as part of a team - and be able to think creatively and outside the box.</li><li>An enthusiasm for script, story and soap - especially EastEnders! - is essential.</li></ul>We are also looking for:<ul><li>Experience of reading and evaluating scripts, which can be from production, theatre, radio, academia or as a hobby/enthusiast.</li><li>Experience of working on a production set, ideally in Continuing Drama.</li><li>Ability to generate and share creative ideas and articulate them verbally and visually through treatments and/or presentations.</li><li>Experience of working under pressure and to tight deadlines.</li><li>Experience of administrative and office organisational skills and computer proficiency with Microsoft Office suite.</li><li>Understanding of working on Final Draft is desirable, but not essential.</li><li>Awareness of how to handle confidential information with tact and sensitivity.</li><li>Knowledge of working as part of a team and sharing tasks; communicating information and taking direction from others.</li><li>Knowledge of working with a range of stakeholders and challenging ideas, meditating and influencing.</li><li>Understanding of working in environments where there are conflicting priorities and problems to solve. &nbsp;</li></ul>&nbsp;Applicants must be be 18 years or older at time of contractual start.This role is advertised as part of our BBC Extend programme for disabled people. To apply for this role you should identify as deaf, disabled or neurodivergent and must meet either:<a href="https://www.gov.uk/definition-of-disability-under-equality-act-2010" target="_blank"> the definition of disability in the Equality Act (2010)</a>, or the definition of disability in <a href="https://www.legislation.gov.uk/ukpga/1995/50/section/1" target="_blank">the Disability Discrimination Act (1995) </a>if applying in Northern Ireland. You’re broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis.Please make sure you state in your application that you found this role via Creative Access.

2 Opportunities in Oxford, UK