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Closing date for applications: 30 September 2025Salary: £30,000 per annumContract: 12-month fixed term contract Step into a leadership role at the heart of a diverse visitor team. Shape unforgettable visitor experiences while managing the events, activities and daily operations of an exciting cultural venue.The venue duty manager is a key role with our visitor team – it provides day-to-day duty management of the venue, events, and activities, contributes to creating an outstanding and inclusive visitor experience at Aviva Studios, and leads a diverse team on the ground that includes supervisors, hosts and volunteers. You’ll coordinate with a range of other teams including our food and drink, security and cleaning partners – as well as internal teams like ticketing, event management and producing. The duty management team are the operational leads in the venue – you’ll be proactive in ensuring visitor safety, responding to incidents and escalating issues as needed. Working across a rota – you’ll cover both building duty management shifts, as well as shifts managing the visitor-facing aspects of specific events and functions.In a venue like Aviva Studios, no two events are the same, so our duty manager team also plays a role in planning for flexible and adaptable visitor experience. Behind the scenes you’ll also contribute to our management, rota-ing and communications with our host team. Responsibilities<ul><li>Fulfil the role of duty manager in the operational structure of Aviva Studios, working with supervisors, and other teams in the day-to-day delivery of outstanding and inclusive customer service to all visitors</li><li>Play a leading delivery and decision-making role in the day-to-day operation of Aviva Studios, this may include leading evacuations, completing risk assessments, managing crowd-flow, responding to first aid incidents, monitoring and maintaining the safety of visitors, colleagues and artworks, as well as incident response and management</li><li>Oversee complex visitor operations – often including multiple events of scale taking place simultaneously</li><li>Manage the visitor-facing teams at Aviva Studios. Depending on the day and type of event this may include directly briefing and managing hosts and volunteers, or leading a team who in turn manage hosts and volunteers</li><li>Oversight and on the day management of key visitor-facing functions such as: retail, reception, security, cloakroom, ticket scanning, etc</li><li>Work with producers and event managers to scope and plan operational needs for commercial and creative programming and events</li><li>Work with the wider duty management team to embed a positive and proactive team culture</li><li>Play a key role in developing, training and equipping supervisors, hosts and volunteers to contribute to the visitor experience offer at Aviva Studios</li><li>Contribute to our management, rotas and communications with our host team</li><li>Champion Equality, Diversity, Inclusion and Accessibility, ensuring Aviva Studios provides a consistent experience to all visitors</li></ul> Knowledge, skills and experienceEssential<ul><li>Ability to motivate and lead teams of people in the delivery of outstanding experiences/services</li><li>Effective communication skills with the ability to communicate with a broad range of people from different backgrounds</li><li>Demonstrable experience of taking a collaborative approach to their work</li><li>Ability to remain calm under pressure, always retaining an open and approachable manner</li><li>Familiarity with Health &amp; Safety legislation and practical implementation of policies and procedures</li><li>First Aid Qualification or willingness to undertake a First Aid Qualification</li><li>Excellent organisational skills with the ability to manage multiple priorities effectively</li><li>Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds</li><li>Willing to undertake relevant statutory checks e.g. DBS (Factory International can support with processing and payment)</li></ul>Desirable<ul><li>Previous experience of working within an arts/cultural venue or a customer focused organisation</li><li>Understanding/knowledge of access needs and previous experience of working with access customers</li><li>Previous experience of leading teams of people</li><li>Good IT skills, including proficiency with Microsoft office programs and the ability to pick up systems quickly</li><li>Enthusiasm for training, mentoring and support of emerging talent</li></ul> Factory International is committed to equality for everyone and we encourage you to apply no matter what your age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation. We are particularly committed to supporting applications from individuals with backgrounds or social groups that are currently underrepresented in the creative industries.Please state in your application that you found this role through Creative Access.

Factory International

Venue duty manager

Closing date for applications: Friday 19th September 2025 at 11.59pmSalary: £26,500Duration: 12 months&nbsp;Working hours: 9am - 5pm, Monday to FridayLocation: Bloomsbury, LondonStart date: Early October 2025 Blend operations, admin and customer service with this exciting 12-month traineeship at an historic trade union.<a href="https://societyofauthors.org/" target="_blank">The Society of Authors</a> is the UK's largest trade union for all types of writers, illustrators, and literary translators. We have been advising authors and speaking out for the profession since 1884. With over 12,500 members, the Society of Authors (SoA) provides unlimited, confidential advice on all aspects of the business of authorship, including the clause-by-clause vetting of publishing and other contracts. SoA run and support hundreds of events each year, including professional training and industry discussions, and member-led community events online and around the UK.As part of the operations team, you will be responsible for supporting the head of operations by providing front of house cover on reception as well as handling a variety of administrative tasks, building management, assisting with events, coordinating with various departments, and ensuring that daily operations run smoothly as well as providing administrative support to our 11 national, special interest groups and networks.This role is ideal for someone looking to develop a career in operations and administration, with the opportunity to support with additional responsibilities and projects as experience grows. You will play an important part in ensuring the smooth running and welcoming atmosphere of our offices, directly supporting both internal teams and our member community. To excel in this multifaceted role, you will need to be able to think on your feet, have good time management skills and enjoy wearing more than one hat to excel in this multifaceted role. Key activitiesFront of house / operations<ul><li>Maintaining kitchen supplies and ensuring that this area is kept clean and tidy throughout the week</li><li>Taking ownership of SoA stock of branding materials</li><li>Handling incoming and outgoing mail and receipt of packages for the SoA and our tenants</li><li>Handling any building/facilities issues that may arise whilst you are in the office</li><li>Providing support to the head of operations which may be wide in scope dependent on the time of year and demands of the organisation</li><li>Being on hand to take care of any day-to-day issues as directed by the head of operations. For example, in the absence of the head of operations you will be directed to co-ordinate lift repairs or other building issues</li><li>Assisting with the running meetings, board meetings and events both internal and external</li><li>Any other task reasonably requested from the management team at SoA</li></ul>Groups administration<ul><li>Social media: updating group Facebook pages including uploading events to those pages and sharing relevant news, information and updates</li><li>Coordinating nation and special interest group activity: including administration for event listings and group communications</li><li>Liaising member volunteers: coordinating and scheduling member communications, including newsletters, meetings, fielding emails from group committees. Sourcing and supporting volunteers for new groups. Arranging training for volunteers</li><li>Managing the nation and special interest group networks: including a twice-yearly session for group chairs to connecting and collaborate</li><li>Feeding into the SoA communications for nation and special interest groups: including content for The Author and SoA newsletters</li></ul>General<ul><li>Opening and closing of the reception area on your office days</li><li>Being the first aider and fire marshall for our ground floor and events space</li><li>Responsible for stationary stock supplies for the office</li></ul>Full training will be provided. What we are looking for<ul><li>Ability to multitask and manage time efficiently and effectively</li><li>Familiarity with Office 365, particularly Teams, Outlook and SharePoint</li><li>Excellent communication skills both written and verbal</li><li>High level of accuracy and attention to detail</li><li>Ability to work both in a team and independently in an approachable manner with a proactive approach</li><li>Some experience of website editing would be desirable</li></ul> To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV, cover letter and portfolio (optional) as one document</li><li>Applications without a tailored cover letter will not be accepted</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul>This opportunity is open to individuals from groups that are under-represented in the creative industries. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds,&nbsp;or people of any ethnicity who belong to the following under-represented groups: disabled people,&nbsp;people with the characteristic of gender reassignment,&nbsp;individuals from lower socioeconomic backgrounds, carers and asylum seekers.The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more. The Society of Authors is also recruiting for a <a href="https://opportunities.creativeaccess.org.uk/job/membership-and-local-groups-administrator-36253" target="_blank">membership and local groups administrator</a> (closing Friday 19th September 2025 at 11.59pm). Candidates are welcome to apply for both roles, but will be required to submit separate applications for each.

The Society of Authors

FoH/operations assistant & groups administrator

2 Front of House / Customer Service Opportunities