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Closing date: 17th January 2025Salary: £23,500 per annumLocation: Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office).Hours: 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.&nbsp;Do you strive to provide outstanding service with a personal touch?Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our exciting growth plans for 2025, which include the onboarding of a number of well-known client publishers, mean that we are now looking to expand our Customer Services team. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group.Why should you be excited about this opportunity?&nbsp;Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and performing other duties.As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;&nbsp;What you'll be doing<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>&nbsp;Who we are looking for<ul><li>You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.</li><li>You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.</li><li>It is highly likely that you will already have proven experience of working in the following roles and or industries:<ul><li>Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.</li></ul></li></ul>&nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>33 days annual holiday including Bank Holidays</li><li>a reward programme giving discounts, savings and cash back at numerous retailers</li><li>generous discounts on books we publish</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Cycle to Work scheme</li><li>DSE eye care vouchers</li><li>a wide-ranging training library</li><li>development programmes including mentoring</li><li>many employee networks to join</li><li>free onsite parking</li><li>free tea and coffee</li><li>Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party</li><li>Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp;We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Customer services advisor

Closing date for applications: 3rd January 2025Salary: £27,401 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.&nbsp;Contract: Permanent, working 35 hours per week.&nbsp;(Arts Council also recognises the benefit of flexible working as a valued part of the way we work and welcomes applications from individuals who require flexibility).Location: Manchester or Birmingham.&nbsp;(The role will be based at the office base listed; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week).&nbsp;Launching a career in arts funding and development?The Development Initiatives team within the Investment Centre oversees the design and delivery of the Arts Council’s development programmes, including Global Talent Visas, Libraries Development Framework, Museums Accreditation and Collections Designation.&nbsp;The Development Initiatives Operations team provides advice, reports and services to committees and teams across the organisation, including decision makers, Relationship Managers and Investment Centre teams. The team organises and supports a number of decision meetings and decision making processes. Support is also provided across our external delivery partners and governing bodies.The team is also responsible for ensuring high quality guidance is available (both internal and external) and that we are responding to the needs of our stakeholders in this area. The team is also responsible for maintaining accurate records and detailed filing systems.&nbsp;ResponsibilitiesThe Assistant, Development Initiatives Operations, will be responsible for:<ul><li>Supporting the Global Talent Visa team by carrying out key functions, including triaging applications and sharing information with programme partners and decision makers.</li><li>Supporting the Senior Manager Development Initiatives Operations and the wider Development Initiatives Operations team to ensure timely and efficient delivery of our administrative processes.</li><li>Acting as point of contact for the team to provide routine information, advice and guidance on the work and responsibilities of the team.</li></ul>&nbsp;Knowledge, skills and experienceEssential<ul><li>Proven administrative experience of supporting different colleagues and managing conflicting demands.</li><li>You will also some experience of grant funding or development programmes.</li><li>You will be highly organised with the ability to juggle multiple priorities and exercise effective judgement when organising, planning and managing complex tasks, and you will have the ability to initiate work and perform according to self-imposed timetables.</li><li>You will have first-rate interpersonal and communication skills – both speaking and in writing – and the ability to communicate in a confident and engaging manner with the ability to both communicate complex information, simply and the ability to influence people when providing technical advice and support.</li><li>You will have a good understanding of the current diversity agenda and its relationship to the work of the role.</li></ul>Desirable<ul><li>An understanding of the arts and cultural sector.</li><li>Experience of using IT systems, including Microsoft Word, Excel and Outlook.</li></ul>&nbsp;Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact&nbsp;<a href="mailto:recruitment@artscouncil.org.uk" target="_blank">recruitment@artscouncil.org.uk</a>&nbsp;&nbsp;&nbsp;Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.Please state in your application that you found this role via Creative Access.

Arts Council England

Assistant, Development Initiatives Operation (IC122)

2 Front of House / Customer Service Opportunities