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Closing date for applications: 20th June at 11.59pmSalary: £23,970 &nbsp;If you're passionate about providing exceptional customer service and want to work at the heart of the publishing industry, this could be the perfect next step.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;&nbsp; We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.Hachette UK Distribution is part of the Hachette UK publishing group. &nbsp;What you'll be doingOn a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model.&nbsp; The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday. &nbsp;Who we are looking forDo you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.Why should you be excited about this opportunity?&nbsp; Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. &nbsp;Are you interested? Then read on to find out more!&nbsp;You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.&nbsp;You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre. &nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>34 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events </li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li></ul> &nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.Please include in your application that you found this role through Creative Access.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.&nbsp;

Carmelite House

Hachette UK

Customer service advisor

Closing date: 23rd June 2025Salary: £26,200 (or £28,800 if you live and work from home within Greater London)Hours: Full-time, 40 hours/week, Monday to FridayReporting to: Ollie, Customer Strategy &amp; Experience ManagerLocation: Remote within the UK We are seeking a dedicated customer experience specialist to join our UK team.&nbsp;At Bookshop.org, we believe in the power of books to transform lives and communities. That’s why our mission is to support independent bookshops and create a more ethical, community-focused alternative to online book-buying. Every order placed through our site financially supports local bookshops across the UK. Since launching in 2020, we’ve redirected millions of pounds to indie bookshops and earned recognition along the way — including being named Book Retailer of the Year at the British Book Awards in 2022, and being included in B Corp’s “Best for the World” list that same year.In this role, you'll help us deliver genuinely meaningful support — not just to customers, but also to the bookshops and partners we work with. It’s a role where empathy, clarity, and care make a real difference. We use the term “specialist” because we believe in going the extra mile. Our <a href="https://uk.trustpilot.com/review/bookshop.org" target="_blank">5-star Trustpilot rating</a> reflects the quality of care we aim to deliver in every interaction.We’re building a team made up of people with different perspectives, identities, and experiences — and we’d love you to be a part of it. Your work will help drive the growth of our mission and strengthen the connection between readers and local bookshops. Responsibilities<ul><li>Serve as a passionate advocate for Bookshop.org and the independent bookshops we support</li><li>Engage with customers primarily via email and social media</li><li>Resolve customer queries and complaints with empathy and efficiency</li><li>Provide proactive updates about order statuses, delays, and stock issues</li><li>Work with partners — including bookshops and our distribution centre — to resolve problems and improve processes</li><li>Spot and address recurring issues in customer feedback</li><li>Contribute to cross-functional projects — such as email newsletters, refining support materials, working with bookshops to enhance their performance, or operational updates</li><li>Adapt to changes — we’re a growing company, and responsibilities may evolve. If you're wondering “is this part of my job?” the answer is often “let’s figure it out together”</li></ul> Knowledge, skills and experienceWhat you’ll need (or be willing to learn):<ul><li>1–2 years of customer service or support experience (e-commerce or book industry experience is a plus)</li><li>Exceptional written communication skills — clear, friendly, empathetic, confident</li><li>Strong initiative and comfort working independently in a remote team</li><li>Calm and organised under pressure, especially during busy periods</li><li>Proactive mindset with problem-solving skills</li><li>Tech-savvy — confident using digital tools and learning new systems</li><li>Comfortable supporting customers via email now, with openness to future channels like chat, phone, or video</li><li>Enthusiasm for Bookshop.org’s mission and values</li></ul>Bonus skills (nice to have):<ul><li>Familiarity with G-Suite (Google Docs, Sheets, etc.)</li><li>Experience using Freshdesk or a similar support platform</li></ul> Travel expectations<ul><li>Quarterly team meetups in London (occasionally more frequent)</li><li>Occasional in-person activities such as bookshop visits and annual UK industry events</li><li>Note: you'll always be given advance notice of travel requirements. While we're flexible when unexpected circumstances arise, we do expect team members to attend the majority of our in-person gatherings. As a general guide, attending 80% or more is our benchmark. If regular attendance isn't feasible for you, this role may not be the right fit. Bookshop.org covers all travel, accommodation and meal costs for work-related events.</li></ul> Benefits<ul><li>Salary: £26,200 (or £28,800 if you live and work from home within Greater London). We follow <a href="https://www.livingwage.org.uk/what-real-living-wage" target="_blank">Real Living Wage</a> benchmarks to ensure fair compensation (though we’re not formally accredited).</li><li>25 days of holiday (plus UK bank holidays)</li><li>Quarterly in-person meetups in London (occasionally more frequent)</li><li>Remote-first working: work from anywhere in the UK</li><li>Flexible daily schedule: must be available to start by 9:30am</li><li>Book budget to support your reading and learning</li><li>Pension scheme</li><li>Company MacBook provided</li><li>Bike2Work Scheme: save up to 43.25% on the cost of bikes and cycling equipment</li><li>Be part of a B-Corp: join a certified ethical business supporting local bookshops and community-driven retail</li></ul> Our Hiring Process<ol><li>Submit your application</li><li>Complete a one-way video interview</li><li>Complete a short assessment on communication and problem-solving</li><li>45-minute video interview with Ollie</li><li>30-minute video call with the Head of Operations or Managing Director</li><li>Receive your offer</li></ol> Inclusion at Bookshop.orgWe believe that books are for everyone — and we want our team to reflect that.We actively welcome applications from people of all backgrounds and identities. This includes, but isn’t limited to: people from racially or ethnically diverse backgrounds, people from the LGBTQIA+ community, people with disabilities or long-term health conditions, caregivers, neurodivergent individuals, people from different socioeconomic backgrounds, and those with non-traditional career paths.If you're excited about this role but don’t meet every single requirement, please apply anyway. We value potential, values alignment, and transferable skills just as much as ticking boxes.Please state in your application that you found this role through Creative Access.

Bookshoppe Ltd (trading as Bookshop.org)

Bookshop.org

Customer experience specialist

Scheme dates: September - November 2025 Applications are now open for the Felicity Bryan publishing mentorship scheme, created in honour of the pre-eminent literary agent Felicity Bryan, who died in June 2020.&nbsp;Felicity was unequivocally one of the most successful and esteemed literary agents of the last few decades. She established her own literary agency in Oxford in 1988, after a career as a journalist and then as a director at Curtis Brown in London. Her clients at that time included Mary Berry and Rosamunde Pilcher, and her burgeoning commercial and critical success gave her the basis to take on new agents and staff for what has since become the largest literary agency outside London. Felicity was awarded an MBE in the 2020 New Year’s Honours for her services to publishing. She died from stomach cancer in June 2020.The scheme is aimed at anyone from an underrepresented background who is interested in pursuing a career in the publishing industry. It is designed to be accessible to anyone, no matter their circumstances, and to give a stimulating and varied introduction to the many aspects of publishing. The mentee will be paid the Oxford Living Wage for the duration of the mentorship and there will be a stipend available to cover the cost of accommodation. The scheme is generously supported by Felicity’s family, and reflects her own energetic nurturing of talent and potential in young people starting out on their careers.The mentorship will be based primarily at the Felicity Bryan Associates offices in North Oxford. It will also include a range of industry placements at our partner organisations, including:<ul><li>Little, Brown Book Group</li><li>Profile Books</li><li>Andrew Nurnberg Associates</li><li>Sylvie Zannier Literary Scouting</li><li>Forage Literary</li><li>Daunts Books Summertown</li></ul>The scheme supports one mentee; however, shortlisted candidates will be offered six months of one-to-one virtual mentoring with a member of the FBA team, who can offer advice about the industry, job applications and who will also help review CVs and cover letters. Application processTo apply you need to answer two short questions and send us your most up-to-date CV.These questions are designed to give us a bit a more information about you, your passion for books and why you feel this mentorship would be beneficial to you.Applications are open from Thursday 22nd May 2025 until midnight on Thursday 19th June 2025. Please click the 'Apply' button to email Ria at Felicity Bryan to send your application.Longlisted candidates will be invited for interview.Shortlisted candidates will be asked to complete a short written task. Guidance on the task will be given after the interviews with the opportunity to ask questions on anything you are unsure on.The successful candidate will start on Monday 1st September 2025. Shortlisted candidatesAlongside the 3-month paid mentorship, we also offer one-to-one virtual mentoring sessions over six-months to those candidates shortlisted for the mentorship. Each shortlisted candidate will be paired with a member of the FBA staff and can get feedback on CVs, cover letters, as well as having the opportunity to ask questions about the industry. How to applyTo apply, please send the below in one document (word or PDF) by clicking the 'Apply' button:<ul><li>Your most up-to-date CV</li><li>Your answers to the below questions&nbsp;</li></ul>1. Tell us about a book you read recently (published in the last two years) that you enjoyed. What made it stand out to you? (maximum 300 words)2. Why do you want to apply for this mentorship scheme? Your answer should include information about why you feel you are from a background underrepresented in publishing and also what you want to learn about the publishing industry.&nbsp;(maximum 300 words) EligibilityApplications for the Felicity Bryan Mentorship Scheme are open to anyone over 18, based in the UK or Ireland, who considers themselves under-represented in the publishing industry on the grounds of ethnicity, disability, sexuality, gender, class or any other circumstances.Please make sure that you state in your application that you found this role via Creative Access.

Felicity Bryan Associates Literary Agency

Felicity Bryan Associates

The Felicity Bryan publishing mentorship scheme

Application deadline:&nbsp;10AM, Monday 9th June 2025Interviews will take place: The week commencing 16th June 2025Salary: £34,481 per annum.Permanent: This is a full-time, permanent position (39 hours per week)&nbsp; &nbsp;The Almeida Theatre is seeking an assistant box office manager.We are looking for someone who is passionate about theatre and wants to build a career in Box Office Management. You will work closely with data within Tessitura, training staff as required and supporting the Box Office Manager in the configuration and set up of all ticketing for Almeida productions and other events. The Assistant Box Office Manager will also support the Finance Team to ensure the accuracy of financial reconciliation and provide regular reports to share with the relevant senior managers. Responsibilities<ul><li>Supporting the Box Office Manager to ensure that the Box Office is ready for customer sales each day, and that closing procedures are followed at the end of the day</li><li>To ensure that Box Office staff follow procedures, serving patrons courteously and efficiently, selling tickets by telephone, e-mail, post and in person</li><li>To lead on the training of new Box Office assistants</li><li>To sell memberships, process fees and donations and update customer data on Tessitura, working to the requirements of the General Data Protection Regulations 2018</li><li>To bank Box Office takings, informing the Box Office Manager of any relevant information, discrepancies, or refunds.</li><li>To produce accurate and timely internal daily sales reports</li><li>To work closely with the Box Office Manager to manage all ticket holds and allocations across the organisation, supporting our aim of maximum attendance at every performance. </li><li>To keep up to date with current and forthcoming productions, giving feedback to the Marketing Department as necessary and keeping all staff fully briefed</li><li>To refer any comments or complaints to the Box Office Manager, logging feedback with relevant departments</li><li>To contact customers, for example during seat moves or when running waiting lists</li><li>To raise invoices and chase for payment for group bookings, school bookings</li><li>To work with the Front of House Manager, Bar Manager, and other theatre staff to ensure smooth incomings.</li><li>To provide reports for external producers and deal with allocations and ticket sales for any Almeida productions elsewhere</li><li>To deputise for the Box Office Manager in her absence, attending meetings as required</li><li>To aid with relevant areas of marketing and audience development strategies</li><li>To always comply with the Almeida Health &amp; Safety Policy</li><li>To notify the appropriate member of staff in the event of any faults detected on the fire panel and ensure Box Office staff follow the correct evacuation procedure when required.</li></ul> Knowledge, skills and experienceEssential experience/skills:<ul><li>At least 3 years’ experience of working in a professional theatre Box Office, in a supervisory role.</li><li>An understanding of Data Protection law and PCI regulations</li><li>Experience of working with the different departmental functions of a subsidised arts organisation, particularly Marketing, Development and Participation</li><li>Excellent communication and customer service skills</li><li>Experience of cash handling</li><li>Practical equality and disability awareness skills</li><li>Proactive and flexible attitude</li><li>Ability to prioritise, multitask and adapt to new situations</li><li>Ability to work as part of, and to motivate, a team</li><li>Efficiency, accuracy, and attention to detail</li><li>Responsible</li><li>Calm under pressure</li><li>A clear and confident communicator</li><li>Discretion</li></ul>Desirable experience:<ul><li>Experience of working with Tessitura. &nbsp;</li></ul>We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

Almeida Theatre

Assistant box office manager

Closing date for applications: Friday 6th June at 12pm middayMentoring programme dates: July to December 2025 Do you love books, recommending them, and pressing them into other people’s hands? Are you looking to gain insights into the bookselling sector, develop skills and confidence, and build new connections?<a href="https://creativeaccess.org.uk/" target="_blank">Creative Access</a> is excited to be partnering with the <a href="https://www.booksellers.org.uk/" target="_blank">Booksellers Association</a> to launch a new virtual mentoring programme, designed to reach talent from communities currently under-represented in bookselling. The programme aims to break down barriers and myths and showcase the rich mix of roles and opportunities on offer within bookselling. It is open to individuals across a range of career stages, from aspiring to mid-level and beyond.There are 15 mentee places available on this year’s programme and successful applicants will be mentored by individuals from across the bookselling community. Mentors will span a range of experience levels from mid-level through to senior leadership.The Booksellers Association is a membership organisation for all booksellers in the UK &amp; Ireland, representing over 95% of bookshops.&nbsp;The Booksellers Association exists to support, advise and work with its members to create excellent products and services for booksellers. Bookselling is the crucial bridge between publishers and readers and requires a combination of book knowledge, commercial acumen, and strong customer service skills. Booksellers get books into readers’ hands, helping them to find the books they know they want, and to discover the books they didn’t even know they needed.This programme is designed to be an equal partnership between mentors and mentees and mutually beneficial to both. Mentees will have access to bookselling expertise and the opportunity to discuss their personal and professional development goals. Mentors will have the opportunity to learn from the fresh perspectives of their mentees and challenge their existing ways of thinking. To help set the new relationships up for success, Creative Access will provide training at an initial meet and greet session to both mentors and mentees. How does the programme work?Through the programme, Creative Access will find and match 15 people with mentors from across the bookselling industry. Where possible, mentees will be matched with a mentor working in the area in which they would like to work or progress their career in.The mentoring programme will focus on individuals over the age of 18 from under-represented communities looking to pursue or progress with their careers in bookselling. This could apply to students at college or university or those who have some professional experience (in bookselling, publishing or wider industries). We also welcome applications from those not currently in education, employment or training.The mentoring partnerships will run from July 2025 for six months, beginning with an initial Meet and Greet session facilitated by Creative Access, taking place w/c 28/07/25. Mentees will have the opportunity to meet with their mentor once a month, virtually, for approximately an hour. What do you need to apply?<ul><li>A love of books, an enthusiasm for working with the public, and an interest in pursuing a career in bookselling</li><li>Additionally, a desire to collaborate with an established industry professional in order to learn and to develop professionally</li><li>(If not already working in bookselling)&nbsp;An aim to gain employment in a relevant trainee or entry-level role in the future</li><li>(If already working in bookselling)&nbsp;A desire to secure support with progressing your career within the bookselling industry</li><li>A willingness to engage positively with a mentor on a monthly basis for six months</li><li>A commitment to attend a virtual Meet &amp; Greet session in July 2025, taking place w/c 28/07/25. The Meet &amp; Greet is a group training session designed to set you and your mentor up with everything you need to get off to a great start.</li></ul> Plus, you'll need to:<ul><li>Be able to participate in 6 monthly virtual sessions with your mentor between July and December 2025</li><li>Be over the age of 18, still in education or training, aspiring to or currently working in bookselling, publishing or the wider creative industries</li><li>Identify as being from a group that is under-represented in the publishing industry. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds, or people of any ethnicity who belong to the following under-represented groups: disabled people, people with the characteristic of gender reassignment, individuals from lower socioeconomic backgrounds, carers and asylum seekers.</li></ul> To apply: &nbsp;<ul><li>Log in to your Creative Access account or  <a href="https://opportunities.creativeaccess.org.uk/user/register/applicant" target="_blank">register today</a>  to apply for this opportunity.   </li><li>Click the apply button to complete an application form for the mentoring programme.</li><li>Once submitted, applications are final so please review carefully.</li></ul> The deadline for applications is Friday 6th June at 12pm midday.If you require any access support while completing the application form, or would prefer to submit your application in an alternative format (e.g. video or audio recording), please email  <a href="mailto:programmes@creativeaccess.org.uk" target="_blank">programmes@creativeaccess.org.uk</a>  to discuss further.  Questions?  &nbsp;For any queries or for further information, please contact  <a href="mailto:programmes@creativeaccess.org.uk" target="_blank">programmes@creativeaccess.org.uk</a>. All enquiries related to this programme are handled by Creative Access, so please do not contact The Booksellers Association.

The Booksellers Association

Creative Access & Booksellers Association mentoring programme 2025

5 Front of House / Customer Service Opportunities