field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Closing date for all applications: 12 noon on Wednesday 19 February 2025Salary: £36,275 per annumFirst interviews: Will take place the week beginning 24 February 2025&nbsp;We are seeking an inspirational and organised Visitor Services manager to manage our large and diverse team of customer facing staff within the fast-paced events environment.&nbsp;The Royal Albert Hall is an exciting and energising place to work.&nbsp; For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.The team comprises of up to 150 Stewards, 16 Supervisors and 4 Duty Stewarding Managers. You will be one of three Visitor Services Managers focusing on the day-to-day management of the team. Your approach will motivate our team to consistently deliver exceptional customer service through strong performance management, delivering engaging training, and an ability to nurture and bring out the best in people.A key part of this position will be undertaking the role of Duty Manager for a range of events. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations. You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.&nbsp;Knowledge, skills and experience<ul><li>Extensive experience leading, managing and developing large, diverse teams to deliver excellent customer service and support strategic aims</li><li>Staff performance management experience</li><li>Proven experience of fostering a highperformance culture where encouragement and motivation supports the delivery of exceptional customer service</li><li>Duty management experience or equivalent experience in a comparable organisation</li><li>Strong communication and presentation skills</li><li>Ability to contribute and embrace new ideas to improve procedures and team performance</li><li>Ability to forge strong working relationships within a high-pressure environment</li><li>Clear understanding of health, safety and security best practices in large public venue</li><li>Problem-solving skills</li><li>Excellent interpersonal and influencing skills</li><li>Ability to organise and prioritise workload between Duty Management shifts and office responsibilities</li><li>Excellent IT and Microsoft Office skills</li><li>Ability to absorb information from written documents to inform operational decisionmaking</li><li>Highly organised and detailed with exceptional record keeping and reporting skills</li></ul>&nbsp;The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.Please state in your application that you found this role through Creative Access.

Royal Albert Hall

'Your Room Will Be Ready'

Visitor Services manager

Closing date: 12th February 2025 at 9amSalary: £29,092 (pro rata) per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.&nbsp;Contract: Permanent, working 17.5 hours per week - Job Share.&nbsp;Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility.Location: The role will be hybrid (office based and working from home) however you will be required to attend and manage in-person meetings regularly in London.Interviews: 27 February and 3 March 2025&nbsp;Are you highly organised and an experienced assistant? Bring your knack for admin to this leading national arts organisation!&nbsp;We are looking for a highly proactive and self-motivated Personal Assistant to support our London Area Director. If you're an experienced senior-level administrator able to manage competing priorities in a fast-paced environment, we would like to hear from you. In this role, you'll oversee an often demanding and complex calendar, handling scheduling conflicts and ensuring smooth day-to-day operations. Your responsibilities will also include governance work: organising committee meetings and drafting minutes to a high standard for publication.&nbsp;&nbsp;&nbsp;Knowledge, skills and experience<ul><li>Extensive experience in senior-level administrative roles, with a focus on managing complex diaries and tasks.</li><li>Strong organisational skills, with the ability to plan, prioritise effectively, and make sound judgments in fast-moving situations.</li><li>Understand the key role that confidentiality plays and the importance of trust in key strategic relationships and partnerships.</li><li>Experience in governance work, including coordinating and managing committee meetings.</li><li>A keen eye for detail, especially when drafting and formatting minutes to a publishable standard.</li><li>The ability to work both independently and as part of a collaborative team, adapting to different working styles and priorities.</li><li>Knowledge or experience in the arts, culture, or public sector is highly desirable.</li><li>Ability to thrive in a dynamic environment, to manage tasks independently while also working well within a team, and have a proactive, solution-focused approach.&nbsp;</li></ul>&nbsp;Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website <a href="https://hive.evenbreak.co.uk/" target="_blank">here</a>.Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.If you require any documentation in an alternative format, please contact <a href="mailto:recruitment@artscouncil.org.uk" target="_blank">recruitment@artscouncil.org.uk</a>.Please state in your application that you found this role through Creative Access.

Arts Council England

Personal assistant to London area director (LL63-1)

Closing date for all applications: 12pm on Wednesday 12 February 2025.&nbsp;&nbsp;Salary: £36,275 per annum&nbsp;Are you a skilled multitasker with a passion for customer service and safety? This could be your next stage.The Royal Albert Hall is an exciting and energising place to work.&nbsp; For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.We are seeking a highly organised Visitor Services Operations Manager to fulfil a range of event planning, administrative and duty management responsibilities. Your meticulous planning and detailed briefing documents will ensure that our Visitor Services team are able to deliver exceptional levels of service, in a safe environment, with a tailored operational plan for each and every event.&nbsp; You will look for opportunities to improve the visitor experience for new and returning events.A key part of this position will be undertaking the role of Duty Manager for a range of events. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations.&nbsp;You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions, and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.&nbsp;Knowledge, skills and experience<ul><li>Demonstrable experience coordinating complex simultaneous events with a strong focus on customer experience and health and safety</li><li>Duty management and/or supervisory experience in a large entertainment venue</li><li>Experience leading customer-facing, large, diverse teams</li><li>Highly organised with ability to manage time effectively between Duty Management shifts and office-oriented responsibilities</li><li>Confident and proven decision-maker in a fast-paced environment</li><li>Ability to forge strong working relationships within a high-pressure environment</li><li>Strong communication and presentation skills</li><li>Ability to respond positively to last-minute changes</li><li>Team player who can lead by example</li><li>Ability to produce concise and factual briefing documents and event reports</li><li>Exceptional record keeping skills</li><li>Ability to absorb information from written documents</li><li>Passionate about improving service standards and a committed focus on customer experience</li><li>Self-motivated and resilient with ability to keep a sense of perspective and humour whilst under pressure</li></ul>&nbsp;Applicants must be available for a first interview on the week commencing ­­­­­­­17 February 2025.The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.Please state in your application that you found this role through Creative Access.

Operations manager, Visitor Services

Closing date: 11am on Thursday 13th FebruaryWorking hours: 40 hours a week on a rota basis across 7 days with regular evening and weekend work.Fixed-term: From 17 March 2025&nbsp;to 27 September 2025.Pay: £14.97 per hour, paid weekly by PAYE.&nbsp;We are looking for a driven and passionate individual to join our Visitor Services Team as a duty manager for our 2025 season.&nbsp;Working in the Visitor Services and Operations department, you will be managing the box office and front of house operations on a day to day basis in one of London's leading producing theatres.&nbsp;Knowledge, skills and experienceEssential<ul><li>Excellent attention to detail with a high standard of presentation.</li><li>Ability to communicate effectively with a wide variety of people at all levels in a confident and friendly manner.</li><li>Good written and spoken English with proven interpersonal skills.</li><li>Demonstrable enthusiasm, understanding and experience of customer service and sales techniques.</li><li>Positive approach to customer service with the ability to deal with complaints and challenging situations effectively and appropriately.</li><li>Good computer literacy including Microsoft Word and Excel.</li><li>Proven ability to work well both independently and within a team.</li><li>Calm, organised and tactful approach.</li><li>Understanding and commitment to equity, diversity and inclusion.</li><li>A passion for Regent’s Park Open Air Theatre and the work we produce.</li></ul>Desirable<ul><li>Previous experience of working in a theatre.</li><li>Previous supervisory experience in a theatre or similar organisation.</li><li>Previous supervisory and user experience of any major box office system.</li><li>First Aid qualification</li></ul>&nbsp;First round interviews are currently scheduled to take place week beginning 17th February. We will notify you either way if you have been selected for interview or not.The employer reserves the right to close the listing and stop accepting applications sooner than the original deadline. Therefore we strongly recommend applying at the earliest opportunity.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

4 Front of House / Customer Service Opportunities