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Closing date for applications: 25 August 2025Salary: £27,000 based in London; £24,480 based outside of London (+bonus +benefits)Location: The role will be based at our London or Didcot office, with a blend of in-office (3 days) and home working (2 days) per week. Use your communication skills and technical knowledge to deliver essential digital support that connects users with educational learning resources.&nbsp;At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about: no two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning. Hachette Learning is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. What you'll be doingYou'll be responsible for ensuring our digital customers are supported in the&nbsp;technical aspects of ordering, onboarding, accessing and effectively using their online subscription services.Responding to customer calls and emails using the Zendesk ticket system, you'll provide advice and support through first-line resolution or via internal escalation routes. Who we are looking forWe’re looking for someone with strong initiative, who can investigate problems and queries independently, communicate information clearly and concisely, offer excellent customer support, keep customers informed, and manage their expectations.&nbsp;The ideal candidate will be highly organised and able to work well independently as well as part of a team. Confidence in learning and using various IT systems is key, and an interest in education is preferable.&nbsp;Experience managing and creating written and video content (to help keep our online help centre up to date) is desirable but not required. What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increasing to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentThe Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a> Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Digital support assistant

Closing date for applications: 22 August 2025Salary: £27,000 to £30,000 dependent on qualifications and experience (+bonus +benefits)Location: The role will be based at our London office, Carmelite House, Monday to Friday This is an exciting, hands-on opportunity to join a major UK publisher and support the smooth daily operations of a dynamic workplace.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.We're made up of 11&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder &amp; Stoughton; Headline; Quercus; Octopus, and Bookouture. What you'll be doingFacilities duties<ul><li>Support the delivery of all building management, facilities and maintenance services at Carmelite House</li><li>Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc</li><li>Record all defects, faults, breakdowns and repairs onto online tracker registers</li><li>Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames</li><li>Manage and maintain the facilities help desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner</li><li>Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current</li><li>To provide ad hoc support to the post room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events</li><li>To provide ad hoc support to the print room team as may be necessary</li><li>Assist the building manager with the delivery of Health &amp; Safety checks and to participate in emergency planning, incident management and building evacuations as required</li><li>Manage and process the Meridian compliance database system, including chasing up and updating due and expired documentation and relevant actions</li><li>To assist the receptionist in co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers</li><li>Organise fire marshall and first aid training for staff members, including updating training records and display posters</li><li>Be the facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours</li><li>Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trolleys</li><li>Assist the receptionist in managing the access control system, setting up and printing new ID cards as required</li><li>Manage the various types of lockers located around the building including key issuing and updating admin database records</li><li>Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements</li><li>Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks</li><li>Collate and record daily building occupancy statistics</li><li>Management of the 6th Story area display books and how they are presented</li><li>Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal</li><li>Recording and safe storage of all lost property items ready for collection or disposal after set period of time</li><li>To be first line support cover for the reception desk during receptionist lunch time and short term sick periods</li></ul>&nbsp;Reception duties<ul><li>&nbsp;Greet visitors, staff and contractors in a professional and courteous manner at all times</li><li>Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way</li><li>Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times</li><li>Manage the visitor management system, recording visitor arrivals and contacting the respective host</li><li>Issue daily temporary staff access passes and recording them on the card management database system</li></ul>This is not an exclusive or exhaustive list of duties, and the job holder will be required to undertake such other tasks as may reasonably be required. Who we are looking for<ul><li>Previous experience working within a facilities, property management or hotel environment is essential</li><li>Excellent communication and interpersonal skills with a professional and client focus demeanour</li><li>Polite, courteous and have a personable and approachable manner</li><li>Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams)</li><li>Ability to work under pressure, including dealing with ever changing priorities</li><li>Working style that encourages team work both within the role and across business functions</li><li>Collaborative working spirit that enhances and builds effective working relationships both internally and externally</li><li>The ability to multi-task effectively and prioritise workloads on a daily basis</li><li>A positive “can do” attitude with the ability to use their own initiative</li><li>Have an innovative and self-motivated mindset to resolve problems and improve processes and systems</li><li>Excellent written and spoken communication skills</li><li>Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise</li><li>IOSH or other Health &amp; Safety qualifications (desirable)</li><li>NVQ in Business Admin, Customer Services or Property Management (desirable)</li><li>Manual Handling trained (desirable)</li><li>Emergency first aid and fire marshall trained (or a willingness to complete training)</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentThe Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a> Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.Please state in your application that you found this role through Creative Access.

Facilities co-ordinator

Closing date for applications: 21 August 2025 at 9.00amSalary range: £38,000 - £40,000 per annum, depending on experienceContract: This is a fixed-term contract for maternity leave cover for 10-months, starting early October 2025 with the possibility to extend on a monthly basis, up to 3-months hereafterHours of work: Full-time, Monday-Friday, 10:00-18:00, at the Foundations office in London, EC1 Step behind the scenes of a leading arts foundation and provide essential support to senior staff while ensuring the smooth running of a creative and collaborative office.&nbsp;We are seeking a proactive and highly organised individual with previous experience to join us as personal assistant &amp; office manager on a fixed-term contract. This role is central to the smooth running of the Foundation, providing essential support to our managing director and chief operating officer and ensuring our offices remain a welcoming and creative space.This is an exciting opportunity for someone looking for an interim role to join Freelands Foundation. The successful candidate will work closely with the Foundation's managing director and chief operating officer, providing them with day-to-day assistance, while overseeing the smooth running of the office. The personal assistant / office manager will also assist the wider team with administrative tasks, including preparing materials for trustees and advisory committee meetings. They will oversee the office, managing stationery supplies, maintaining equipment and liaising with building services. ResponsibilitiesPersonal assistant<ul><li>Handling correspondence for the director including emails, letters and phone calls</li><li>Managing the director’s diary and email inbox</li><li>Ensuring the effective running of meetings chaired by the director and COO, creating agendas, disseminating materials and producing minutes.</li><li>Providing administrative support for the director and COO, such as arranging travel, accommodation, and managing expenses.</li></ul>Office management<ul><li>Deliver the smooth running of the office, sourcing office supplies, maintaining kitchen refreshments, and managing the relevant invoices and budgets</li><li>Greet office visitors and ensure all guests are appropriately welcomed</li><li>Manage The Freelands Foundation public-facing inbox, collating responses to queries as and when required</li><li>Support the coordination of regular team meetings and social events, including monthly team socials and annual celebrations</li><li>Manage relationships with relevant contractors, such as building contractors and regular suppliers</li><li>Coordination of post and deliveries</li></ul>Human relations<ul><li>Ensure up-to-date employee records are maintained for both permanent and temporary team members</li><li>Support the administration of recruitment, including the interview process, onboarding and offboarding</li><li>Help line managers in the administration of their performance management duties, sending reminders for annual reviews and making sure all relevant pastoral records are kept up to date</li><li>Processing any necessary background checks for new members of the team and arranging training as required</li></ul>Governance<ul><li>Lead on the coordination of quarterly Trustee meetings, including preparation of agendas and production of meeting minutes</li><li>Support the collation of governance-related information, such as directors’ conflicts of interest and terms of reference</li></ul> Knowledge, skills and experienceEssential<ul><li>Previous personal assistant / executive assistant experience to senior leadership within an organisation</li><li>Exceptional administration of Microsoft 365, in particular, Outlook and Word</li><li>Comfortable working with HR systems, with working knowledge of BreatheHR a benefit</li><li>Excellent attention to detail and the ability to resolve problems quickly and efficiently</li><li>Proficient organisational skills, with the ability to prioritise and multitask with ease</li><li>Proactive people management skills, including with senior management and external stakeholders</li><li>Strong communication skills, both written and verbal</li><li>Ability to handle confidential information with sensitivity and discretion</li><li>Positive and proactive approach, ability to find practical solutions and to work cooperatively with internal and external stakeholders</li><li>Good project management and event planning skills</li></ul>Desirable<ul><li>Knowledge of charity governance structures and operational practices</li><li>An active interest in visual art and education</li></ul> Please refer to the full job description and candidate specification by clicking the 'Apply' button and downloading the job description from the web page. We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

Freelands Foundation

Personal assistant & office manager (fixed term maternity cover)

3 Front of House / Customer Service Opportunities in London, UK