field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Closing date: 22nd August 2024Salary: Basic starting salary of £25,484.00 per annum, dependant on experienceReports to: AV Hub ManagerDepartment: SalesLocation: London Are you great with numbers &amp; building relationships? We're hiring an AV hub assistant to support our sales team and manage ad campaigns.AV Sales are charged with generating maximum commercial revenue on sustainable basis. The principal focus is airtime &amp; Channel 4 streaming however there is also emphasis on cross-sell partnership opportunities, liaising with specialist team as &amp; when appropriate. AV Sales are responsible for ensuring that inventory is fully optimised. &nbsp;The AV Team advises the Trading Team as to level of flexibility within deal book, what sales policy might encompass and then manages &amp; delivers deals subsequently negotiated to a successful conclusion.In this role, you will process campaign approvals for both linear &amp; digital, ensuring that they are delivered in line with agreed terms, inventory allowing. You'll be working directly with Campaign Operations and the other portfolio teams to ensure that inventory is optimised to the maximum benefit of Channel 4; and seek to identify sales opportunities to maximise 4Sales revenue in the course of carrying out their daily tasks.&nbsp;Key responsibilities<ul><li>Process campaigns requests and ensure campaigns are set up, booked and delivered.</li><li>Ensure spots are scheduled efficiently, in line with deal parameters and in accordance with company and industry guidelines and regulations.</li><li>Monitor campaigns on a daily basis to endure deals are delivered and airtime is optimised.</li><li>Complete turnarounds for agencies in a timely manner.</li><li>Respond to ongoing agency requests and queries relating to linear and digital airtime.</li><li>Support Sales Executives and others in maintaining agency relationships.</li><li>Ensure traffic deadlines are met.</li><li>Running day to day administrative systems and providing procedural support to the rest of the Account Team.</li><li>Support Sales Executives in administering select parameters on Channel 4 and where appropriate, Channel 4’s digital channels, Channel 4’s VOD platform and its third party trading partners.</li></ul>&nbsp;What we're looking forTechnical &amp; professional skills<ul><li>An understanding and proficiency in Microsoft Office suite, (including Excel up to intermediate standard).</li><li>Good negotiating and sales skills.</li><li>Knowledge of the Account Team’s portfolio.</li></ul>Autonomy/Judgement/Decision Making<ul><li>Must be able to work with little supervision within guidelines.</li><li>Seeks guidance for problems such as continuing agency conflict, significant changes to campaigns and late sales or problems that fall outside of guidelines</li><li>Judgement on placing ads responsibly according to industry regulations and guidelines</li></ul>Relationship management<ul><li>Able to develop good external and internal relationships: it is essential to maintain an open and communicative relationship with all stakeholders</li><li>A point of contact for all agency airtime problems and issues: a client-facing role developing and maintaining effective relationships with agencies</li><li>Complexity/Problem Solving</li><li>Constantly balance customer relationships with maximising the capacity of Channel 4.</li><li>Resolves day-to-day trading issue with partners, involving the Sales Executive, Agency Sales Manager and Group Agency Sales Manager if appropriate.</li><li>Resolves day-to-day internal issues of schedule changes, optimising airtime and creating inventory to allow late sales.</li><li>Monitors campaigns for accuracy of delivery versus agreed terms; ensures that inventory is optimised with minimal wastage.</li><li>Time management - able to juggle and prioritise tasks according to strict deadlines.</li></ul>&nbsp;Knowledge, skills and experienceEssential<ul><li>Experience of working in a sales or customer service environment</li><li>Excellent numerical ability</li><li>Intermediate Excel Skills</li><li>Proficient in Microsoft Office Suite</li><li>Highly organised</li><li>Excellent attention to detail</li><li>Experience of building relationships quickly</li><li>Experience of working to deadlines</li></ul>Desirable<ul><li>Negotiation skills</li><li>Experience of working within TV/VOD sales</li><li>Awareness of industry guidelines and regulations (OFCOM, BCAP, Clearcast)</li></ul>&nbsp;Hybrid working From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.&nbsp;Having everyone in the office three days a week gives us more opportunity to build our high-performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week.&nbsp;All our offices are open five days a week.&nbsp;Assessment dayIf invited for an interview, this will be an invitation to an in-person assessment day at our London Office:124 Horseferry Road London SW1P 2TX in late August / early September.&nbsp;&nbsp;Application questionsPlease remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won’t be able to consider your application without them.<ol><li>Please outline how you meet the ‘Essential Experience &amp; Skills’ outlined in the Job Description (Max 500 words).</li></ol>&nbsp;BenefitsThere are a million reasons why it’s great to work at Channel 4, here are just a few of the perks for you; • Private medical insurance with NO EXCESS • Free Virtual GP access for employees • Free Female Health hormone test each year • Free Tastecard membership • Financial guidance 1-2-1’s available each quarter • Free OnHand (as featured on Dragon’s Den) volunteering membership • Discounted Gym memberships • Pension • Life Assurance • Income Protection • Holiday Buy/Sell&nbsp;Channel 4’s purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

National HQ

Bristol Creative Hub

Manchester Sales Office

G;asgow Creative Hub

Channel 4

Classified W for weird

Be more rainbow

AV hub assistant (9 month FTC)

Closing date for applications: 29th July 2024Salary: £32,952 - £38,613&nbsp;per annumWorking hours: Full time, 41 hours per week (including 1 hour lunch break)First interviews: Will be held the week beginning 5th August 2024 &nbsp;Second interviews: Will be held the week beginning 12th August 2024 &nbsp;If you have a passion for cinema and a knack for managing operations and membership functions, this role is for you!We are looking for an experienced manager to join our Customer Experience team at BFI Southbank.&nbsp;Overseeing the day to day operation, customer journey and cinema experience, our team ensure the delivery of the programme of screenings and events across the venue. Alongside operational responsibilities, our managers each have specialist areas and this role supports our Membership function, overseeing the dedicated Membership Team and driving sales, retention and Member engagement.&nbsp;&nbsp;&nbsp;Key responsibilities include:&nbsp;<ul><li>To act as lead Operational Manager across all BFI Southbank activity on a daily basis, ensuring all areas are coordinated, delivered in a timely manner and coordinating colleagues from across the organisation to ensure the best customer experience.&nbsp;</li><li>To plan and manage the daily, weekly, and monthly tasks across the operational teams, in particular, box office, phone room (Southbank and IMAX) and front of house teams, to support the cinema programme, education, events &amp; hires and F&amp;B activity &amp; events.&nbsp;</li><li>To work closely with 3rd party F&amp;B contractors to ensure consistency of standards across the operations and maintenance of service levels.</li><li>To ensure the best possible customer delivery mechanisms and customer journey (both online and in venue), maximising revenue and ensuring cost management.</li><li>Manage the Membership function to ensure maximum efficiency and a high level of customer service and engagement, working closely with colleagues to ensure breadth and depth of Membership support, driving sales and retention.</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Significant experience gained in a mid-to-large scale arts/cultural venue, or other visitor-focused organisation.</li><li>Experience and understanding of co-ordinating delivery of a customer facing or Membership scheme.&nbsp;</li><li>Experience of handling enquiries and complaints and the ability to deal with the public in a friendly and helpful way, often under pressure, and to provide a high standard of customer care.</li><li>A proven track record of promoting and supporting diversity and inclusion.</li><li>Computer literate with a good working knowledge of Microsoft Office.</li><li>Proven people management skills including experience of successful performance management, coaching and developing staff.&nbsp;</li><li>The aptitude to carry out all activities supporting and championing our culture drivers.</li><li>Good organisational skills with the ability to prioritise and to manage and meet deadlines.</li><li>A commitment to continual professional development.</li></ul>A full list of responsibilities and minimum requirements can be found in the job description.&nbsp;&nbsp;About the BFIWe are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.&nbsp;We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.Please state in your application that you found this role through Creative Access.

BFI Southbank

BFI Stephen Street

BFI National Archive

British Film Institute

Welcome to the BFI

Austenomics: BFI Video Essay

BFI Flare LGBTQIA+ Film Festival Trailer 2022

Operations & customer service manager  (Membership)

Closing date: 4th August 2024Salary: £21,840 per annum, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.Contract: 18-month fixed term contract, full time (35 hours per week)Location: Manchester. The role will be based at our Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members if the team, normally 1-2 days a week.&nbsp;Arts Council England - Manchester have an amazing apprentice opportunity available within our customer service team, supporting our customers through a mixture of calls, emails and live chat.You will provide a customer facing service for the organisation by responding to telephone and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information for us to respond to enquiries effectively.&nbsp;What will you do?<ul><li>Deliver a timely, accurate and high-quality service to internal and external customers.</li><li>Respond to telephone and written enquiries.</li><li>Undertake basic research where required.</li><li>Maintain an overview of Arts Council projects and initiatives, identifying any gaps in information held.</li><li>Act as an advocate for the Arts Council, representing customer services at meetings.</li><li>Provide administrative support to the head of customer services.</li><li>Candidates are required to comply with the Arts Council’s Equality and Diversity policy, for which training will be given.</li><li>You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues.</li></ul>&nbsp;What will you bring?<ul><li>Attention to detail and accuracy (accountability).</li><li>Excellent communication skills – speaking, listening and writing.</li><li>Good working knowledge of Microsoft Office and the ability to learn new systems quickly.</li><li>Excellent interpersonal skills.</li><li>Highly organised with the ability to manage multiple tasks and prioritise workloads (alignment and planning/accountability).</li><li>Passionate about providing excellent service.</li><li>Highly effective at communicating with a wide range of people.</li><li>Keen to learn and develop.</li></ul>&nbsp;What will you gain?At Arts Council England - Manchester, you will be working towards the customer service specialist level 3 apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities.<ul><li>Extensive experience gained in a customer service environment.</li><li>Understanding of the arts and culture sector.</li><li>Excellent benefits.</li><li>Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment.</li></ul>&nbsp;Arts Council is committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application, for further information please visit their website at&nbsp;<a href="https://hive.evenbreak.co.uk/" target="_blank">here</a>.Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click&nbsp;<a href="https://www.artscouncil.org.uk/working-us/benefits" target="_blank">here</a>.We believe our recruitment process should be inclusive and transparent. Find out what to expect with our&nbsp;application&nbsp;<a href="https://artscouncilengland-my.sharepoint.com/:b:/g/personal/catherine_kane_artscouncil_org_uk/Eb75zAi8uDxFhhBbkFOmReABiLZsa5eqio-1OeGns5lgLA?e=gbgIFG" target="_blank">guidance</a> and more about our commitment to diversity on our website&nbsp;<a href="https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity" target="_blank">here</a>.&nbsp;&nbsp;Please note that, we are currently consulting on our Staff Code of Ethics and changes which will avoid conflicts of interest. The changes would mean that employees of the Arts Council would not be able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact&nbsp;<a href="mailto:recruitment@artscouncil.org.uk" target="_blank">recruitment@artscouncil.org.uk</a>&nbsp;Job Ref: ICF61<ul><li>Advert Closes – 4th Aug</li><li>Screening&nbsp;- W/C 5th Aug&nbsp;</li><li>Interviews&nbsp;– 13th Aug</li></ul>To view the job description&nbsp;<a href="https://artscouncilengland-my.sharepoint.com/:w:/g/personal/ganiya_abdul-karim_artscouncil_org_uk/EbcyuKj--W5LpBwdloGPQnwBOS49mIZSYNe_aQ9fqBnhhw?e=fkOfJG" target="_blank">please click here</a>.*Please DO NOT apply through the Arts Council England Careers website, your application will not be processed*Please state in your application that you found this role through Creative Access.

Arts Council England

Customer service apprentice (Level 3)

3 Front of House / Customer Service Opportunities in United Kingdom