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Closing date for applications: 4th August 2025 at 9.00amSalary: £27,401 per annumContract: Fixed term contract until 30 June 2026 Are you organised, proactive and ready to make a difference in the cultural sector? Join a team working behind the scenes supporting investment in the UK's creative infrastructure.Arts Council England delivers a range of capital investment programmes that contribute to the outcomes of Let’s Create, our 10-year strategy. Capital Investment Programmes are programmes that invest in assets or infrastructure to support the long-term sustainability of creative and cultural organisations across England.Led by the director, capital, the capital team is made up of 3 sub-teams:&nbsp; Investment – focused on the design of investment programmes and associated assessment and advice giving.&nbsp; Relationships and monitoring – focused on stakeholder engagement and monitoring of risk, compliance and overall delivery of our capital investment.&nbsp; Cultural development fund – focused on the delivery of this specific fund in conjunction with area-based colleagues.You will be part of the capital relationships and monitoring team, providing administrative support to the delivery of our capital programmes. ResponsibilitiesYou will provide administrative assistance to senior officers, senior managers, and directors, servicing and event-managing internal and external business meetings, and coordinating administrative processes. This includes collating and distributing agendas and papers, taking notes, following up on actions, and providing support for cross-team working groups and other committees as required.<ul><li>Provide personal assistance to the director of capital, promoting optimal use of time by coordinating meetings, making travel arrangements, and ensuring that the director is well-briefed in advance</li><li>Undertake small research tasks, preparing briefings, gathering and disseminating information, and running administrative support systems for the team</li><li>Provide support to the team’s administrative procedures, including raising purchase orders and contracts, producing budget reports, reviewing information, and processing payments as requested</li><li>Monitor the capital inbox and serve as the primary point of contact for the team, following up on requests for information, responding to queries, and liaising with internal and external stakeholders</li></ul> Knowledge, skills and experience<ul><li>Experience of providing administrative and programme support, preferably in a similar role</li><li>A highly organised approach with the ability to work autonomously and juggle multiple priorities and exercise effective judgement when organising, planning, and managing complex tasks</li><li>Excellent IT skills and experience in using databases</li><li>Good interpersonal and communication skills – both speaking and in writing – and the ability to communicate in a confident and engaging manner and influence individuals over whom there is no formal line-management relationship</li><li>A good understanding of the current diversity agenda and its relationship to the work of the role.</li><li>Experience in monitoring budgets (desirable)</li></ul> We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;&nbsp;Please state in your application that you found this role through Creative Access.

Arts Council England

Assistant, capital relationships & monitoring

Closing date for applications: 8th August 2025Salary: £23,970 (+ bonus + benefits)Location: Following your initial training period which will be office based (in Didcot, Oxfordshire), you will be able to make the most of the current hybrid model.&nbsp; The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday. This is a fantastic opportunity for someone with exceptional customer service skills to support global operations at a top publishing group.We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Hachette UK Distribution is part of the Hachette UK publishing group.Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. What you'll be doingOn a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the customer services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained. This role offers the opportunity to become an essential part of the customer services team and gain lots of experience regarding distribution and elements of the publishing industry. Who we are looking forDo you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a customer service advisor.Why should you be excited about this opportunity?&nbsp; Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.You will live and breathe our customer service vision and have a passionate and proactive approach to delivering excellent customer service.&nbsp; You will enjoy liaising with, and collaboratively working with, the operations team and credit services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.It is highly likely that you will already have proven experience of working in the following roles and or industries: hospitality, retail, customer service advisor, customer service assistant, customer&nbsp;account manager, customer support, customer care advisor, complaints handler, customer experience, customer excellence, telesales, call centre. What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>34 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events</li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li></ul> Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know. We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Customer service advisor

2 Front of House / Customer Service Opportunities in United Kingdom