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Closing date: 9th March 2025Salary:&nbsp;£28,000Hours: Full time, 40 hours a week worked between 9.00am – 6.00pm. Working from our City of London office, The London Centre (our public gallery)Location:&nbsp;The London Centre, 3 Aldermanbury, EC2V 7HH&nbsp;Love creating seamless experiences and making every guest feel at home?NLA is seeking an exceptional Front of House Coordinator with a passion for customer service to be an ambassador for NLA as the face of our activities at The London Centre, our home, for all visitors and clients engaging with the space.The opportunity at NLA for the Front of House Coordinator is to take ownership of the day-to-day running of The London Centre galleries and reception area ensuring all those who visit receive a warm welcome.&nbsp;Supported by the Head of Venues and Events working with the Venues and Events team and wider NLA team, you will support on all aspects of our activities at The London Centre through general administrative and operational tasks.The role is ideal for a highly organised individual, with a passion for galleries and public interaction and an interest in architecture and the built environment. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure.&nbsp;About NLANLA is London’s built environment community, a cross sector membership organisation for everyone committed to shaping a better city.Guided by the New London Agenda — our best practice framework for city-making — we come together year-round to develop new collective solutions for London: forming new ideas and partnerships, enhancing lifelong skills, and empowering a more diverse workforce. Our work has global relevance and is shared with cities worldwide.Our home — The London Centre — is a public meeting space that houses our London-wide scale models and public galleries.&nbsp;It’s a place where our members, community groups and public can explore, learn and celebrate London’s built&nbsp;environment. Together with our extensive events programmes, annual Festival, and communications channels, we engage hundreds of thousands of people annually in the future of our city, from school children and community groups to political leaders and international investors.&nbsp;Main duties and responsibilities<ul><li>Management of front desk and general enquiries</li><li>Provide exceptional customer service to all visitors and NLA members</li><li>Telephone reception duties and taking enquiries for the London Centre and NLA</li><li>Upkeep of front of house areas and exhibition gallery; taking pride in the presentation of the space maintaining an excellent standard of appearance</li><li>Opening and closing of the venue, exhibition and AV switch on/off</li><li>Whenever necessary assist with the viewing of event space and the gallery</li><li>Reporting maintenance issues, overseeing contractors and working with facilities to ensure the smooth running of the venue</li><li>Day-to-day administrative office support</li><li>Diary management of CEO and Director; to act as the primary contact for meeting requests and support in sending out / accepting invitations / rearranging meetings</li><li>Assisting with public and private events (may involve some out of office hours)</li><li>Taking bookings and enquiries and administering booking forms and catering requirements</li><li>Setting up A/V at events and managing any issues</li><li>Facilitating refreshments for internal meetings</li><li>Front of house event support including registration, sign-in and cloakroom, checking event set up and client liaison</li><li>Supporting the Event and Exhibitions Manager to deliver the public programme at the London Centre</li><li>Supporting Project Teams, including inbox management, note taking and&nbsp;collaborating with the wider NLA team on different outputs</li></ul>&nbsp;What we are looking forYou will have a passion for and experience of customer service, front of house and administrative duties that contribute to being an ambassador for NLA as the welcoming face of all our activities, visitors and clients engaging with NLA at The London Centre.Essential<ul><li>Clear and effective communication skills, both oral and written</li><li>Previous experience within the hospitality or events industry</li><li>Previous experience as Front of House staff</li><li>Proven ability to provide excellent customer service</li><li>Working knowledge of Microsoft packages including Word, Excel and Outlook</li><li>Ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines</li><li>A flexible approach in terms of work, changes and participation</li><li>Good team player</li><li>Ability to take initiative; a self-starter</li><li>Willingness to learn</li><li>Willing to work early mornings, evenings and the occasional weekend day, as required (TOIL given)</li></ul>Desirable<ul><li>Proven ability to deliver high-quality events</li><li>Knowledge of events catering</li><li>Previous experience using accountancy software, preferably Xero</li></ul>&nbsp;Terms<ul><li>Benefits:&nbsp;25 days contractual annual leave excluding bank holidays, uncapped holiday with managers agreement. Employee Assistance Programme (EAP) for employees and family, health and wellbeing initiatives, enhanced parental leave, government childcare voucher scheme, cycle to work scheme.</li><li>Pension:&nbsp;We provide Peoples Pension with employer contributions, and the employee’s right to opt out.</li></ul>&nbsp;Application dateApplications will close at midnight on Sunday 9th March 2025. To apply please follow the link on our recruitment page where you can send your CV and cover letter. Please note that applications will only be reviewed where cover letters are included.&nbsp;Equal OpportunityIt is the policy of NLA to treat all employees, visitors, and job applicants fairly and equally regardless of their sex, gender, sexual orientation, marital status, race, colour, nationality, ethnicity, religion, age, disability or union membership status.We are keen to know about any applicable reasonable adjustments/ access requirements you may have regarding the application and interview processes, as well as for the delivery of the role if you are successful.Please let us know any adjustments/requirements that you might have and how we can best accommodate these. Please highlight these in your cover letter and we can send you an access document to help understand and support your needs, if your application is successful.If you are unable to submit your application via the form, and require an alternative format please get in contact with <a href="mailto:danielle.rowland@nla.london" target="_blank">danielle.rowland@nla.london</a> who will work with you to make the process as easy as possible.If you have any queries or questions about this opportunity please contact Danielle Rowland, HR Director to arrange an informal conversation.&nbsp;Please state in your application that you found this role through Creative Access.

New London Architecture Ltd

Front of house coordinator

<dl><dt>Closing date: Monday 24th February 2025 at 10am</dt></dl>Salary: £32,000 - £36,000 per annum, dependent on experienceContract: Full-time, permanent (40 hours per week), subject to the successful completion of a 3-month probationary period<dl><dt>Interview dates: Tuesday 4th March 2025&nbsp;</dt></dl>Hackney Empire is looking for a sales and ticketing manager to lead the team in the Box Office.They will be responsible for overseeing all aspects of Hackney Empire's ticket sales operation and will play a vital role in the customer booking journey. This includes maximising revenue across the variety programme through ticket sales, memberships and donations; handling customer service inquiries and line managing and motivating the Sales and Ticketing Supervisor and casual Sales and Ticketing Assistants to do the same.They will also lead on the liaison with internal and external stakeholders and promoters on the pricing strategy and will lead on the setup of new shows on the ticketing and CRM system Spektrix; reporting and analysing ticketing data and exploring ways to improve the ticketing strategy, all while providing excellent customer service to audiences.&nbsp;Knowledge, skills and experienceEssential<ul><li>Experience managing the sales and ticketing function in an arts/culture environment&nbsp;</li><li>In-depth knowledge of Box Office processes and procedures</li><li>Experience using a ticketing and CRM system (ideally Spektrix) to set up events, offers, allocations and manage sales inventory</li><li>Able to deliver very high standards of customer service in person, on the phone and online</li><li>Excellent interpersonal and communication skills to build close working relationships with internal teams and key stakeholders</li><li>Organised and adaptable: able to plan workload, manage priorities and respond quickly to changing needs</li><li>Experience of sales and financial reporting</li><li>Willingness and flexibility to work regular evenings and weekends</li><li>Enthusiasm for and understanding of Hackney Empire’s mission, vision and values</li><li>A clear commitment to diversity and inclusion in all its forms.&nbsp;</li></ul>Desirable<ul><li>Experience of managing a small team</li><li>Good working knowledge of GDPR</li><li>A passion for ticketing and art &amp; culture</li></ul>&nbsp;The employer reserves the right to close the listing and stop accepting applications sooner than the original deadline. Therefore we strongly recommend applying at the earliest opportunity.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

Hackney Empire

Sales and ticketing manager

Application deadline: 10am, Tuesday 25th February 2025Hourly rate: £13.15Interviews will take place: Week beginning 3rd March 2025Start date: Week beginning 17th March 2025&nbsp;Bring your enthusiasm for theatre and hospitality to the Almeida Theatre as a front of house assistant.This fixed-term post is offered on a Zero-Hours contract ending on the 7th June 2025 with the possibility of an extension/renewal.The Almeida Theatre Front of House Assistant provides excellent customer service by creating and cultivating an atmosphere that is safe, welcoming, accessible and informative.&nbsp;As a small team of committed individuals, they represent the Almeida during all performances, promoting both the artistic and financial objectives of the theatre.&nbsp;Responsibilities<ul><li>To provide excellent and proactive customer service to all visitors.</li><li>To assist in ensuring the safety and wellbeing of all members of the public and staff.</li><li>To adhere to all Health and Safety procedures in order to minimize the risk of injuries and accidents, including fire, evacuation, security, and building maintenance procedures.</li><li>To abide by and enforce appropriate licensing regulations.</li><li>To deal effectively with customer problems and enquiries.</li><li>To ensure appropriate accessibility measures are delivered at the point of need.</li><li>To provide visitors with accurate information about the theatre and its productions as appropriate.</li><li>To be pro-active in ensuring the maximum profitability of Front of House sales.</li><li>To ensure all cash and equipment is kept safe and to accurately account for cash takings.</li><li>To ensure public areas are well presented.</li><li>To adhere to all staff rules and regulations.</li><li>To attend all briefings, drills, meetings and regular training as required by management.</li><li>To provide a welcoming atmosphere and project a professional, approachable, and highly presentable image at all times.</li><li>To support all aspects of the work of the Almeida and complete any other delegated duty that helps the Almeida achieve its business objectives.</li></ul>&nbsp;Knowledge, skills and experienceEssential<ul><li>A committed and diligent approach to all tasks.</li><li>Ability to remain calm and efficient in fast paced environments.</li><li>Experience of, and an enthusiasm for, achieving sales targets.&nbsp;</li><li>High standard of numeracy.</li><li>Excellent communication skills.</li><li>Excellent timekeeping.&nbsp;</li><li>A polite, proactive and enthusiastic attitude.</li><li>Experience of working with the public.</li><li>Ability to work independently and as part of a team.</li><li>Ability to learn and become proficient in new systems and procedures.</li><li>Demonstrable interest in the Almeida Theatre and its work.&nbsp;</li></ul>Desirable<ul><li>Experience in cash handling.</li><li>Experience in hospitality work.</li><li>Understanding of Health and Safety practice.</li></ul>&nbsp;The employer reserves the right to close the listing and stop accepting applications sooner than the original deadline. Therefore we strongly recommend applying at the earliest opportunity.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

Almeida Theatre

Front of house assistants

Closing date for all applications: 12 noon on Wednesday 19 February 2025Salary: £36,275 per annumFirst interviews: Will take place the week beginning 24 February 2025&nbsp;We are seeking an inspirational and organised Visitor Services manager to manage our large and diverse team of customer facing staff within the fast-paced events environment.&nbsp;The Royal Albert Hall is an exciting and energising place to work.&nbsp; For over 150 years we have been inspiring artists and audiences worldwide with the magic of this iconic building; creating life-enriching, unforgettable experiences for everyone.The team comprises of up to 150 Stewards, 16 Supervisors and 4 Duty Stewarding Managers. You will be one of three Visitor Services Managers focusing on the day-to-day management of the team. Your approach will motivate our team to consistently deliver exceptional customer service through strong performance management, delivering engaging training, and an ability to nurture and bring out the best in people.A key part of this position will be undertaking the role of Duty Manager for a range of events. As one of our Duty Managers, you will have the gravitas and credibility to inspire confidence in others and make informed decisions in high-pressure situations. You will hold responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that the Hall’s licence conditions and reputation are upheld. Alongside a strong focus on safety and leadership, the Duty Manager is responsible for ensuring the standard of service offered to all our visitors including both customers and promoters is of the highest quality.&nbsp;Knowledge, skills and experience<ul><li>Extensive experience leading, managing and developing large, diverse teams to deliver excellent customer service and support strategic aims</li><li>Staff performance management experience</li><li>Proven experience of fostering a highperformance culture where encouragement and motivation supports the delivery of exceptional customer service</li><li>Duty management experience or equivalent experience in a comparable organisation</li><li>Strong communication and presentation skills</li><li>Ability to contribute and embrace new ideas to improve procedures and team performance</li><li>Ability to forge strong working relationships within a high-pressure environment</li><li>Clear understanding of health, safety and security best practices in large public venue</li><li>Problem-solving skills</li><li>Excellent interpersonal and influencing skills</li><li>Ability to organise and prioritise workload between Duty Management shifts and office responsibilities</li><li>Excellent IT and Microsoft Office skills</li><li>Ability to absorb information from written documents to inform operational decisionmaking</li><li>Highly organised and detailed with exceptional record keeping and reporting skills</li></ul>&nbsp;The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.Please state in your application that you found this role through Creative Access.

4 Front of House / Customer Service Opportunities in United Kingdom