field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Closing date: 4th August 2024Salary: £21,840 per annum, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.Contract: 18-month fixed term contract, full time (35 hours per week)Location: Manchester. The role will be based at our Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members if the team, normally 1-2 days a week.&nbsp;Arts Council England - Manchester have an amazing apprentice opportunity available within our customer service team, supporting our customers through a mixture of calls, emails and live chat.You will provide a customer facing service for the organisation by responding to telephone and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information for us to respond to enquiries effectively.&nbsp;What will you do?<ul><li>Deliver a timely, accurate and high-quality service to internal and external customers.</li><li>Respond to telephone and written enquiries.</li><li>Undertake basic research where required.</li><li>Maintain an overview of Arts Council projects and initiatives, identifying any gaps in information held.</li><li>Act as an advocate for the Arts Council, representing customer services at meetings.</li><li>Provide administrative support to the head of customer services.</li><li>Candidates are required to comply with the Arts Council’s Equality and Diversity policy, for which training will be given.</li><li>You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues.</li></ul>&nbsp;What will you bring?<ul><li>Attention to detail and accuracy (accountability).</li><li>Excellent communication skills – speaking, listening and writing.</li><li>Good working knowledge of Microsoft Office and the ability to learn new systems quickly.</li><li>Excellent interpersonal skills.</li><li>Highly organised with the ability to manage multiple tasks and prioritise workloads (alignment and planning/accountability).</li><li>Passionate about providing excellent service.</li><li>Highly effective at communicating with a wide range of people.</li><li>Keen to learn and develop.</li></ul>&nbsp;What will you gain?At Arts Council England - Manchester, you will be working towards the customer service specialist level 3 apprenticeship, over the duration of 18 months, alongside your daily roles and responsibilities.<ul><li>Extensive experience gained in a customer service environment.</li><li>Understanding of the arts and culture sector.</li><li>Excellent benefits.</li><li>Working for an organisation with a genuine commitment to learning and development, in a supportive and collaborative environment.</li></ul>&nbsp;Arts Council is committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application, for further information please visit their website at&nbsp;<a href="https://hive.evenbreak.co.uk/" target="_blank">here</a>.Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click&nbsp;<a href="https://www.artscouncil.org.uk/working-us/benefits" target="_blank">here</a>.We believe our recruitment process should be inclusive and transparent. Find out what to expect with our&nbsp;application&nbsp;<a href="https://artscouncilengland-my.sharepoint.com/:b:/g/personal/catherine_kane_artscouncil_org_uk/Eb75zAi8uDxFhhBbkFOmReABiLZsa5eqio-1OeGns5lgLA?e=gbgIFG" target="_blank">guidance</a> and more about our commitment to diversity on our website&nbsp;<a href="https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity" target="_blank">here</a>.&nbsp;&nbsp;Please note that, we are currently consulting on our Staff Code of Ethics and changes which will avoid conflicts of interest. The changes would mean that employees of the Arts Council would not be able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact&nbsp;<a href="mailto:recruitment@artscouncil.org.uk" target="_blank">recruitment@artscouncil.org.uk</a>&nbsp;Job Ref: ICF61<ul><li>Advert Closes – 4th Aug</li><li>Screening&nbsp;- W/C 5th Aug&nbsp;</li><li>Interviews&nbsp;– 13th Aug</li></ul>To view the job description&nbsp;<a href="https://artscouncilengland-my.sharepoint.com/:w:/g/personal/ganiya_abdul-karim_artscouncil_org_uk/EbcyuKj--W5LpBwdloGPQnwBOS49mIZSYNe_aQ9fqBnhhw?e=fkOfJG" target="_blank">please click here</a>.*Please DO NOT apply through the Arts Council England Careers website, your application will not be processed*Please state in your application that you found this role through Creative Access.

1 Internship/traineeship Opportunity in Leeds, UK