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Closing date: 7th September 
Salary: depending on experience
Location: London, Bristol office or Home Based
Contract term: Until end of June 2023 
 
We’re making zero carbon happen.
We’re <a href="https://ovo.com/" target="_blank">OVO Group</a>, a big family of companies united by a single vision: to get to zero carbon, fast. We call this <a href="https://ovo.com/planzero/" target="_blank">Plan Zero</a> – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.
 
Where in the world of OVO will I be working?
Reporting into the Lead Brand Operations Manager for the Migration Programme, the Creative Studio Senior Project Manager will play an exciting role in one of the most exceptional tasks our business has undertaken to date.
You will be project managing the delivery of brand and communications deliverables for print and digital channels within a Creative Studio Project Management team set up to support the Migration Programme. The core part of this role will be project delivery but also with an element  of process development and iteration to ensure work processes and systems which are in place run optimally and efficiently to enable the project to run in a smooth streamlined way.
The team will need to deliver a significant volume of customer communications and you will work alongside supporting the Lead Brand Operations Manager and other Creative Studio Senior Project managers to achieve this. 
You’ll have significant experience working with copywriters and designers, as well as cross-functional teams from Marketing to Product and beyond. Projects will be fast moving and have tight turnarounds, attention to detail and communication skills are imperative. You will utilise strong project management skills to ensure work is produced to brief, and to the required timings.  
This project is sophisticated in nature and you will be skilled in simplifying the complicated, communicating clearly and working at speed without compromising the quality of output.
This role will suit someone who is personable and has experience handling multiple team members and differing requirements. A calm, clear problem solver who is always ‘on it’,  you will thrive in a fast paced environment, significant experience with customer communications and services and feel at home in matrix organisations.
You will be part of a tight knit project team working purely on this change project, but you will have regular engagement with the brand and marketing team for support and guidance.  You will also be hands on with cross functional teams from marketing, tech, compliance all the way to the UX/UI community. You will need to be working at a fast but efficient pace, bringing order and clarity into a team environment. Always hands on, with bucket loads of fun. 
 
Responsibilities
<ul>
<li>Day-to-day proactive project management of migration projects in the Creative Studio, guidance of project progress to team and collaborators, creative resource planning, management and coordination of all project deliverables</li>
<li>Work with partners to develop creative briefs, ensuring all tasks are clearly defined for the studio creative team</li>
<li>Ensuring all creative  assets  are delivered on time and spec and escalating any risks or blockers as needed  </li>
<li>Support the Lead Brand Operations Manager on facilitating project set up &amp; admin where required; You will help handle frameworks, processes and central documentation of communications to maintain operational consistency</li>
<li>Send regular updates to the Lead Brand Operations Manager and team members on the progress of the project, escalating any risks / issues as needed</li>
<li>Participate in Creative Studio status meetings - to share updates, brief the team and resolve questions </li>
<li>Process development and iteration, ensuring all teams implement project processes and tools - identifying inefficiencies or opportunities for improvement along the way</li>
</ul>
 
 
Knowledge, skills, experience
<ul>
<li>This person will have a track record in delivering creative work for Digital, Marketing and Internal Brand teams ideally in fast paced, retailing environments</li>
<li>They will also have experience supporting a wider team with key initiatives</li>
<li>Experience in project management, ideally in house brand side, agency applicants will be considered if skills align</li>
<li>Validated experience of supporting projects that are already moving and an ability to contribute from day one. Specific experience of the project management of marketing and brand teams and their interface into wider, including digital businesses is a must.</li>
<li>Significant experience delivering high-quality customer communications and branded content across a breadth channels, platforms and mediums</li>
<li>Relish the challenge of a fast paced, matrix working environment</li>
<li>Proactive project manager used to working to tight timeframes</li>
<li>Excellent attention to detail and a strong work ethic</li>
<li>Calm whilst working with levels of ambiguity and adept at bringing order and clarity into a team environment</li>
<li>You will have a proven practical understanding of waterfall methodologies, an understanding of Agile methodologies would be favourable not a necessity</li>
<li>A real people person who develops important working relationships quickly and maintains them optimally</li>
<li>An exemplary team player, at their best when working within a collective to deliver a shared vision</li>
<li>Energy and positivity; the person everyone wants to have in the room</li>
<li>Incredible organisation in a way which instils confidence into all</li>
<li>Communication &amp; organisation skills are critical - you will be coordinating multiple team members across multiple tasks from multiple projects on a daily basis</li>
</ul>
 
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.
Please make sure that you state in your application that you found this role via Creative Access.
 
Benefits
Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. 
For starters, you’ll get 34 days of holiday (including bank holidays). 
Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. 
Here’s a taster of what’s on offer: 
For your health 
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing 
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more 
For your lifestyle  
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home   
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute  
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans  
 
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

OVO Energy

Ovo Energy

Senior project manager – creative studio (fixed-term)

Do you have experience managing clients and delivering successful customer outcomes? Then this role may be the one for you.
The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital.  We deliver our content through a wide range of products across, print, digital and audio; in apps, events, on newsletters and on social media. It is an exciting time to join the business. Each week millions of subscribers trust us to help make sense of the world. The paid audience is growing, powered by a thriving subscription business.
Currently we are seeking a customer success associate who will  be responsible for managing client relationships within our B2B group subscription team. The successful candidate will play a pivotal role in quickly developing strong commercial relationships with corporations, government entities, academic institutions, and non-governmental organisations (NGOs).
 
Accountabilities
<ul>
<li>Manage the post-sale process for a book of clients, including onboarding, customer inquiries, upsells and renewals</li>
<li>Act as the day to day client contact; provide status updates, conduct meetings, proactively address client needs to deliver successful customer outcomes</li>
<li>Build deep relationships with key account contacts to drive awareness and engagement of the Economist subscription within the organisation </li>
<li>Manage key performance targets such as revenue, subscription volumes and engagement metrics of book of clients</li>
<li>Partner and collaborate with internal teams to develop and implement client journeys and touchpoints across key lifecycle moments</li>
</ul>
 
Knowledge, skills, experience
<ul>
<li>Strong verbal and written communication skills to effectively communicate across a range of internal and external stakeholders</li>
<li>Strong decision-making abilities and time-management</li>
<li>Proven experience managing clients and delivering successful customer outcomes</li>
<li>Proficient in Salesforce (or similar customer relationship management system CRM), Excel, PowerPoint/Google slides, and marketing automation software</li>
</ul>
 
We welcome and encourage applications from candidates who are under-represented in the creative industries.
Please make sure that you state in your application that you found this role via Creative Access.

The Economist Group

The Economist

The Economist Group - NYC Office

The Economist Group - DC Office

A Short Film On The Economist Group 

Working At The Economist Group 

Customer success associate

We are seeking a customer success manager who will be responsible for managing client relationships and the pipelines of two client success associates within our B2B group subscription team.
The successful candidate will play a contributing role in achieving the key performance targets of the department and must quickly develop and maintain strong commercial relationships with corporations, government entities, academic institutions, and non-governmental organisations (NGOs).
 
Accountabilities
<ul>
<li>Manage the post-sale process for a book of clients, including onboarding, customer inquiries, upsells and renewals</li>
<li>Act as the day-to -day client contact; provide status updates, lead meetings, proactively address client needs to deliver successful customer outcomes</li>
<li>Build deep relationships with key account contacts to drive awareness and engagement of the Economist subscription within the organisation</li>
<li>Manage key performance targets such as revenue, subscription volumes and engagement metrics of book of clients</li>
<li>Provide guidance and support to the customer success associates you will manage, advising them on renewal and upsell opportunities</li>
<li>Help your associates develop strong relationships with their accounts</li>
<li>Assist them in achieving the key performance targets of the department</li>
<li>Partner and collaborate with internal teams to develop and implement client journeys and touchpoints across key lifecycle moments</li>
</ul>
 
Knowledge, skills, experience
<ul>
<li>Strong verbal and written communication skills to effectively communicate across a range of internal and external stakeholders</li>
<li>Strong decision-making abilities and time-management</li>
<li>Proven experience managing clients and delivering successful customer outcomes</li>
<li>Proficient in Salesforce (or similar customer relationship management, CRM, system), Excel, PowerPoint/Google slides, and marketing automation software</li>
</ul>
Desirable
<ul>
<li>Experience managing team members </li>
</ul>
 
We welcome and encourage applications from candidates who are under-represented in the creative industries.
Please make sure that you state in your application that you found this role via Creative Access.

Customer success manager

Location: Head Office, London
Salary: £47,804.20 (gross) per annum, inclusive of London Weighting, with an annual fixed sum allowance of £1,127
Length: A fixed term contract for 12 months
 
The Labour Party is looking to recruit a creative and experienced user experience (UX) designer to work on a major refresh of our digital products. 
These tools are used by members, activists, and organisers to run campaigns on the ground, and will be pivotal to us winning the next general election. 
The role sits as part of Labour’s internal development team, and will also work closely with an experienced visual design team who work across the Party’s digital content. 
We are looking for a driven individual who enjoys agile work across a wide range of projects serving a variety of users, including voters, activists, local organisers, and campaign leadership. You would have a wide remit to prioritise what you see as the most impactful areas for improvement in our digital estate and would be supported to carry out any user research and analysis you think is needed to improve our products.
 
Knowledge, skills, experience
<ul>
<li>The successful candidate will need design experience (User Experience, User Interface/Interaction, or Service Design)</li>
<li>Highly creative with an eye for good design and strong attention to detail</li>
<li>Experience carrying out user research, particularly usability testing of existing products and new designs</li>
<li>A technical background in front-end development</li>
</ul>
 
We welcome and encourage applications from candidates who are under-represented in the creative industries.
Please make sure that you state in your application that you found this role via Creative Access.

The Labour Party

User experience designer

Location: London, Bristol office or Home Based
Contract: FTC until the end of June 2023 
 
We’re making zero carbon happen. So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Join us!
We’re <a href="https://company.ovo.com/" target="_blank">OVO Group</a>, a big family of companies united by a single vision: to get to zero carbon, fast. 
We call this <a href="https://ovo.com/planzero/" target="_blank">Plan Zero</a> – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?
<a href="https://www.ovoenergy.com/" target="_blank">Do great green things with OVO Energy</a>
 
Everyone belongs at OVO
Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 
We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.
 
Where in the world of OVO will I be working?
As Creative Studio Project Manager in the creative operations team, you will be a great teammate who is able to form strong relationships with X-functional partners, designers and copywriters. All whilst utilising strong project management skills to ensure all Special projects &amp; business as usual (BAU) projects are produced on brief, on budget and to the required timings. You’ll be calm under pressure, able to keep the team cool when timings are tight and maintain an impeccable standard of delivery. You will be a process specialist used to juggling multiple balls at anyone time.
Working within the internal creative studio you’ll be responsible for the delivery of any and all content being produced for OVO across their retail brand portfolio and group. From video to social media copy, bespoke visuals and comms, to landing pages or policy documents.
This is a hybrid role, meaning you’ll have flexibility to dip into different areas of the business, supporting where there are capacity challenges, and being versatile with delivery. You’ll work across both our ‘central teams’ focusing on the delivery of core OVO work, alongside the migration programme (an exciting programme to help move SSE customers over to the OVO brand).
 
What will I be doing?
Responsibilities:
<ul>
<li>Work with partners to develop creative briefs, ensuring all tasks are clearly defined for the studio creative team</li>
<li>Day-to-day management and guidance of project progress, resource planning, management and coordination of all project deliverables .</li>
<li>Ensure all processes are upheld &amp; any areas for process development are worked through with the Senior project manager (PM)/Brand ops team</li>
<li>Shaping Processes where needed for special projects/identified departments with Support from senior PM/Op</li>
<li>Deliver BAU Projects as your bread and butter for certain areas of the business (to be defined when you join) &amp; Special projects based upon objectives / requirements of the business</li>
<li>Become a digital asset management (DAM) specialist and ensuring all your delivered content is uploaded, tagged and categorized correctly in the DAM</li>
<li>A focus on delivery of key customer comms. This means emails, SMS, landing page updates and letters</li>
</ul>
 
Is this the job for me?
This person will have a track record in delivering creative comms work for Marketing teams in ‘start up’ or ‘turnaround’ ideally in fast paced, retailing environments. They will;
<ul>
<li>Experience in project management, ideally in house brand side, agency applicants will be considered if skills align</li>
<li>Proven experience of supporting projects that are already moving and an ability to add value from day one. Specific experience of the project management of marketing and brand teams and their interface into wider (preferably digital businesses) is a must</li>
<li>Relish the challenge of a fast paced working environment and learning about an interesting sector</li>
<li>Calm whilst working with levels of ambiguity and adept at bringing order and clarity into a team environment</li>
<li>A real people person who develops powerful working relationships quickly and maintains them successfully</li>
<li>An exemplary teammate, at their best when working within a collective to deliver a shared vision</li>
<li>Positivity; the person everyone wants to have in the room</li>
<li>Incredible organisation in a way which instils confidence into all</li>
<li>Organisation skills are critical - you will be coordinating multiple partners across multiple tasks from multiple projects daily</li>
<li>Proactive project manager used to working to tight timeframes</li>
<li>You will report into the Senior Project Managers</li>
</ul>
 
Brilliant benefits for a world-changing team
Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. 
For starters, you’ll get 34 days of holiday (including bank holidays). 
Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. 
Here’s a taster of what’s on offer: 
For your health 
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing 
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more 
For your lifestyle  
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home   
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute  
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans  
 
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
 
We welcome and encourage applications from candidates who are under-represented in the creative industries.
Please make sure that you state in your application that you found this role via Creative Access.

Midweight project manager, central & migration

5 IT and Digital Projects Fixed term contract Jobs