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Application deadline: May 13, 2025Reporting to:&nbsp;Head of Technical ServicesLocation:&nbsp;5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ&nbsp;&nbsp;&nbsp; &nbsp;Working pattern:&nbsp;Onsite- five days per week&nbsp;Department:&nbsp;Technical Services&nbsp;&nbsp;Salary:&nbsp;£27,000 Per annum &nbsp;Bonnier Books UK is seeking a talented service desk analyst to join our technical services team.&nbsp;In this role, you will be responsible for providing first point of contact for all incidents and requests logged by users or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is to provide a high level of customer service and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. The role will be expected to play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. &nbsp;Essential duties and responsibilities&nbsp;<ul><li>Providing excellent customer service to all our staff.</li><li>Take ownership, and be a central point of contact, for any issue reported by our staff ensuring professional and regular communication is provided.</li><li>Handle all contact from staff ensuring that they are logged and progressed effectively within any defined service levels allocating calls within the team.</li><li>To provide 1st and 2nd line support to the business.</li><li>Constantly providing updates to the knowledge base and documenting new processes. </li><li>Work with senior team members and vendors of 3rd party systems in order to resolve outstanding issues.</li></ul> Additional duties and responsibilities<ul><li>Hands on building of Laptops/Mobile devices.</li><li>Day to day support of Mac, Laptop and Printer issues.</li><li>1st line support of business applications, physical and virtual Infrastructure</li><li>Adhering to change control process to ensure managed Infrastructure and service elements are protected</li><li>Understanding processes within the company and help drive continuous improvement</li><li>Ensuring all service tickets, or change tickets are updated and maintained</li><li>Being responsible for all work requests and tickets assigned.</li></ul> Knowledge, skills and abilities requiredThe successful candidate will be able to adapt to each essential duty. The requirements listed below are representative of the knowledge, skill and/or abilities required.&nbsp;Candidates must have a minimum of 1 years’ experience working in a Customer Support focused capacity and experience in reporting into 3rd line support teams. The candidate will be required to have some experience of the following technologies:&nbsp;<ul><li>Windows 10; Windows 11</li><li>365 &amp; SharePoint administration</li><li>Active Directory (administration, support)</li></ul> &nbsp;The candidate should also have the following abilities:&nbsp;<ul><li>Excellent interpersonal skills</li><li>Strong organisational and customer service skills</li><li>Skill in planning and preparing written communications</li><li>Ability to multi-task and adapt to changes quickly</li><li>Ability to work in a team and communicate effectively</li><li>Service awareness of all organisation’s key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li><li>Self-motivated with the ability to work in a fast moving environment.</li></ul> &nbsp;Company Benefits<ul><li>Private health insurance</li><li>Contributory pension scheme</li><li>28 days holiday plus bank holidays</li><li>Lively social committee hosting regular events</li><li>Group Life cover - including 24-hour GP service</li><li>Flexible working and flexible hours from day one of employment</li><li>Additional holiday allowance to celebrate your 10th year at BBUK</li><li>Enhanced family leave - with equal six months’ paid leave for all new parents</li><li>Employee assistance programme available to all employees and their families</li><li>Dedicated volunteering hours each year to support charities promoting literacy and reading for pleasure</li><li>Cycle to work scheme with bike storage and changing facilities on-site at our London HQ</li><li>Wellbeing programme and daily benefits such as fresh fruit and porridge in the office</li></ul> If you are interested in this role, please apply via our website. We look forward in hearing from you.&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

LABS Victoria House

Igloo Books

Black & White Publishing

Bonnier Books UK (Head Office)

Bonnier Books UK

Service desk analyst

Closing date: 16th May 2025Salary: £30,000 - £40,000 dependent on experience (+bonus +benefits)Location: The role will be based at our London office, Carmelite House,&nbsp;with a blend of in-office (3 days) and homeworking (2 days) per week. This is an exciting fixed-term role for a detailed project manager with strong working knowledge of Monday.com and experience delivering intricate IT projects.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 11&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. What you'll be doingAs a PMO Analyst, you'll be responsible for supporting the Project Management Office (PMO) in planning, coordinating, and executing IT projects.<ul><li>You'll ensure effective governance by monitoring project progress, tracking milestones, and maintaining documentation to keep everything aligned with set objectives, timelines, and budgets.</li><li>You'll help facilitate communication across project teams, making sure everyone is on the same page.</li><li>You will play a key role in championing in our project management tools.</li><li>Additionally, you'll play a key role in identifying risks and opportunities for improvement throughout the project lifecycle to keep everything running smoothly and efficiently.</li></ul> Who we are looking for<ul><li>We are looking for someone with great attention to detail and a commitment to ensuring accuracy in reporting and documentation.&nbsp; </li><li>Strong knowledge of Monday.com and excellent organisational skills to manage multiple tasks simultaneously are also very important in this role.</li><li>Strong communication skills, both verbal and written, are essential, as you'll be interacting with teams at all levels of the organisation. </li><li>We're seeking someone with analytical and problem-solving abilities, capable of identifying potential risks and issues and proposing effective solutions.</li><li>You should be able to work independently, while also thriving in a collaborative team environment.</li><li>Flexibility and adaptability are key, as you'll need to perform well in a fast-paced, dynamic project setting</li></ul> What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul> Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

PMO analyst (12 month FTC)

2 IT and Digital Projects Opportunities in England