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Closing date: 21st January 2025Contract type: Fixed term contract (12 months)&nbsp;Salary: £55,000 - £60,000 + London Weighting (£5,319) depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.Location: Office Base is London, Television Centre. This is a hybrid role and the successful candidate will balance office working with home working&nbsp;Drive innovation and build lasting audience relationships with cutting-edge CRM solutions at the heart of BBC Studios.BBC Studios is a world-renowned content studio and channels &amp; streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.&nbsp;We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.&nbsp;From BAFTAs to RTS Awards, BBC Studios is Britain’s most awarded production company and the only producer with three of the top ten shows on IMDB; we’re the home of bbc.com, the widest-read English language news website in the world; and the UK’s largest distributor of British content.The CRM team sit within the Brands &amp; Licencing division of BBC Studios, tasked with growing our addressable audiences across some of our key Brands such as Bluey, Doctor Who, BBC Earth and Top Gear. Our vision is to leverage world renowned content and data to deliver personalised experiences for consumers that builds long lasting relationships with our Brands.&nbsp;ResponsibilitiesThe role of the CRM Operations Manager will be to lead on the technical aspects of our CRM programme, providing guidance to the rest of the CRM team and helping to implement new tools and techniques. You will be the subject matter expert in our SFMC (Salesforce Marketing Cloud) platform, managing our development roadmap and successful handover of projects into business as usual practices.<ul><li>Become the go-to person for all SFMC support and project queries within the CRM department.</li><li>Own the day-to-day relationship with Salesforce (CRM Director in support) &amp; associated technical support teams and agencies.</li><li>Help maintain the efficient and successful operational running of SFMC and associated platform performance and optimisation (e.g. any new features we need to start leveraging).</li><li>SME for all things SFMC and help map out new customer &amp; consumer journeys (e.g. launch new lifecycle comms).&nbsp;</li><li>Assist the CRM Director and deputise when needed in certain technical meetings and decision making (e.g. BBC.com technical calls re: SFMC).</li><li>Be our data strategy and CRM best practice representative for the team – alongside Brands CRM Manager.&nbsp;</li><li>Support the CRM Director in the successful delivery of the technical development roadmap for Salesforce that aligns with the overall CRM strategy whilst managing our annual development budget.</li><li>Lead relationships with multiple BBC Studios stakeholders to deliver strategic projects with their full support.</li><li>Manage and mitigate risks and issues escalating as appropriate.</li><li>Inspire the team to innovate, be aware of developments in marketing, CRM and technology/digital trends, maintain links with the industry and incorporate insight into CRM activity.</li></ul>&nbsp;What does it take?Essential<ul><li>Extensive experience using Salesforce Marketing Cloud: Proficient in utilizing Salesforce Marketing Cloud for designing and implementing marketing campaigns.&nbsp;</li><li>Significant experience in an email marketing role: Proven track record of developing, executing, and optimizing personalised and segmented email marketing strategies.&nbsp;</li><li>Experience of delivering multi-channel marketing automations: Demonstrated ability to plan, execute, and manage marketing campaigns across multiple channels and skilled in using marketing automation tools to streamline workflows.</li><li>Data &amp; analytics literate: Strong analytical skills to interpret marketing data and metrics. Proficient in using analytics tools to track campaign performance, generate insights, and make data-driven decisions.&nbsp;</li><li>Stakeholder Management: Proficient in managing relationships with internal teams and external partners with a strong ability to present findings and recommendations to stakeholders in a clear and compelling manner.</li></ul>Desirable<ul><li>Understanding of the BBC and its place in the media market.</li><li>Understanding and experience of editorial compliance and Fair-Trading policies.</li><li>People management/line management experience beneficial but not essential.</li><li>Experience of using other CRM platforms &amp; technology such as Braze, Validity, Movable Ink and Marigold.</li></ul>&nbsp;Life at BBC StudiosWe don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours <a href="https://performancemanager.successfactors.eu/S001190811T2/Our_BBC_Values.pdf" target="_blank">here</a>.The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. More information on our D&amp;I plan can be found <a href="https://www.bbcstudios.com/media/4497/bbc-studios-diversity-and-inculsion-plan-2021-2024.pdf" target="_blank">here</a>.BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group’s science-based Net Zero targets. More information on sustainability at BBC Studios can be found <a href="https://www.bbcstudios.com/people-culture/sustainability/" target="_blank">here</a>.&nbsp;Extend schemeThis role is advertised as part of our <a href="https://careers.bbc.co.uk/content/BBC_Extend/?locale=en_GB" target="_blank">BBC Extend programme</a> for disabled people. To apply for this role you should identify as deaf, disabled or neurodivergent and must meet either: <a href="https://www.gov.uk/definition-of-disability-under-equality-act-2010" target="_blank">the definition of disability in the Equality Act (2010)</a>, or the definition of disability in the <a href="https://www.legislation.gov.uk/ukpga/1995/50/section/1" target="_blank">Disability Discrimination Act (1995)</a> if applying in Northern Ireland. You’re broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis.&nbsp;We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our BBC Extend programme, please contact the <a href="http://Extend@bbc.co.uk/" target="_blank">BBC Extend team</a>.The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workface that disabled people face. To do this, we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place.&nbsp;Please state in your application that you found this role through Creative Access.

BBC Studios Bristol

BBC Roath Lock Studios

MediaCity UK

BBC Studios Glasgow

BBC Studios

100 Years of the BBC

Top Gear

CRM operations manager (FTC) - EXTEND

Closing date: 16th January 2025Salary: £27,600 – £32,000 + London Weighting (£5,319) depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.Location: Office Base is London, Television Centre. This is a hybrid role and the successful candidate will balance office working with home working&nbsp;Bring Bluey’s charm to inboxes worldwide as our CRM executive at BBC Studios!BBC Studios is a world-renowned content studio and channels &amp; streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.&nbsp;We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.&nbsp;From BAFTAs to RTS Awards, BBC Studios is Britain’s most awarded production company and the only producer with three of the top ten shows on IMDB; we’re the home of bbc.com, the widest-read English language news website in the world; and the UK’s largest distributor of British content.The CRM team sit within the Brands &amp; Licencing division of BBC Studios, tasked with growing our addressable audiences across some of our key Brands such as Bluey, Doctor Who, BBC Earth and Top Gear. Our vision is to leverage world renowned content and data to deliver personalised experiences for consumers that builds long lasting relationships with our Brands.&nbsp;The role of the CRM Executive is to manage the curation and deployment of email marketing newsletters for the Bluey brand. &nbsp;&nbsp;ResponsibilitiesCampaign delivery<ul><li>Set up new email campaigns in the Salesforce Marketing cloud platform (ESP), source materials needed, check targeting rules and validate links before approving emails for delivery.</li><li>On a daily, weekly and periodic basis perform relevant audit checks to ensure the integrity of the email marketing database.</li><li>Ensure all email and website experience output is of the highest quality and complies with all relevant editorial guidelines and procedures. Ensure the correct functioning of escalation and issue management procedures.&nbsp;</li><li>On a regular basis, and as required ad hoc, produce email performance reports to help improve performance and to inform investment decisions for your stakeholder brands.</li><li>Ensure email QA process is clear and robust, mitigating operational risks.</li></ul>Strategy and planning<ul><li>Support the CRM Manager in the operational delivery of the CRM campaign plan.&nbsp;</li><li>Ensure activity for the week is clearly planned and prioritised and track that all activity is delivered to schedule, budget and standards.</li><li>Ensure all planned activity is aligned to the CRM strategy and our objectives.&nbsp;</li><li>Creation of an AB test (experimentation) plan to optimise performance.</li></ul>Relationships and development<ul><li>Build strong relationships with both CRM teams and wider organisational stakeholders.</li><li>Be the ‘go to’ person for all email campaign questions for your group of stakeholders; manage simple technical queries with our suppliers.</li><li>Closely work on your personal development plan and focus on areas for personal growth.</li><li>Be aware of developments in marketing, CRM and technology/digital trends and to ensure our email campaigns are best in class.&nbsp;</li><li>Supporting CRM Manager in onboarding and training of new junior colleagues such as training on our software and processes.</li></ul>&nbsp;Life at BBC StudiosWe don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours <a href="https://performancemanager.successfactors.eu/S001190811T2/Our_BBC_Values.pdf" target="_blank">here</a>.The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. More information on our D&amp;I plan can be found <a href="https://www.bbcstudios.com/media/4497/bbc-studios-diversity-and-inculsion-plan-2021-2024.pdf" target="_blank">here</a>.BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group’s science-based Net Zero targets. More information on sustainability at BBC Studios can be found <a href="https://www.bbcstudios.com/people-culture/sustainability/" target="_blank">here</a>.&nbsp;Extend schemeThis role is advertised as part of our <a href="https://careers.bbc.co.uk/content/BBC_Extend/?locale=en_GB" target="_blank">BBC Extend programme</a> for disabled people. To apply for this role you should identify as deaf, disabled or neurodivergent and must meet either: <a href="https://www.gov.uk/definition-of-disability-under-equality-act-2010" target="_blank">the definition of disability in the Equality Act (2010)</a>, or the definition of disability in the <a href="https://www.legislation.gov.uk/ukpga/1995/50/section/1" target="_blank">Disability Discrimination Act (1995)</a> if applying in Northern Ireland. You’re broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis.&nbsp;We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our BBC Extend programme, please contact the <a href="http://Extend@bbc.co.uk/" target="_blank">BBC Extend team</a>.The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workface that disabled people face. To do this, we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place.&nbsp;Please state in your application that you found this role through Creative Access.

CRM executive - EXTEND

Closing date: 23rd January 2025Salary: £27,000 per annum&nbsp;Launching a career in academic publishing? Streamline content delivery processes and help develop digital resources in this entry-level role.We are looking for a highly organised and effective Digital Programme Assistant to help scale up and streamline the release of text and multimedia content across our growing portfolio of award-winning digital platforms. You will play a key role by coordinating content delivery across teams and external suppliers, and contributing to the future success of the team.You will report to the Digital Programme Coordinator and will work closely with the Heads of Product Innovation and their teams, and the Digital Editorial team. There will also be regular liaison with Digital Production and Content Architecture colleagues, as well as external suppliers.You will be joining a dynamic and friendly digital product team who are re-imagining Bloomsbury’s academic publishing for a digital environment. We are part of&nbsp;<a href="https://www.bloomsbury.com/uk/discover/bloomsbury-digital-resources/" target="_blank">Bloomsbury Digital Resources</a> (BDR), which sits within the wider Bloomsbury Academic &amp; Professional Division, an expanding department which recently acquired&nbsp;<a href="https://rowman.com/" target="_blank">Rowman &amp; Littlefield</a>.&nbsp;ResponsibilitiesThe successful candidate will be:<ul><li>Responsible for processing content from delivery to launch, working with a number of teams internally, including editorial, content architecture, digital production and metadata and discovery colleagues, as well as with external suppliers, and coordinating efforts to ensure timely delivery.</li><li>Expected to use project management skills and foresight to keep projects on track, anticipate any problems, and escalate any delays, as well as help build products to a high standard.</li><li>Use Jira and other systems to manage projects, create trackers and report on progress.</li><li>Responsible for working on and assisting with initiatives to improve processes and standardise ways of working.</li><li>Maintaining the testing platform and the UX research participant screening and recruitment process.</li></ul>&nbsp;Knowledge, skills and experience&nbsp;We are looking for someone who can:<ul><li>Manage their time effectively to get work done on schedule as well as communicate with others effectively to meet deadlines.</li><li>Be an adept problem-solver with excellent attention to detail and strong IT skills.</li><li>Have an ability and willingness to learn systems and processes quickly.</li><li>Previous experience in an academic publishing environment is preferable although not essential however an understanding of digital product development and digital publishing processes is key.</li></ul>If this sounds like you then this could be the role for you and we’d be very interested to hear from you.&nbsp;Additional informationThe role is based at&nbsp;our London office 50 Bedford Square, London, WC1B 3DP on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are Wednesday and Thursday.As an Assistant role, this position is eligible for Bloomsbury’s Rental Deposit Loan Scheme. To assist candidates who want to start and to establish a career in publishing, Bloomsbury offers an interest-free rental deposit to support securing somewhere to live. The rental deposit loan can be up to £3,000 and will be paid back over 2 years.Please apply with a CV and covering letter addressed to Human Resources (Word or PDF format only) by clicking the 'Apply' button detailing how you meet the requirements outlined above for this role by 23rd January 2025.&nbsp;Applicants must have the legal right to work in the UK.Bloomsbury reserves the right to close the role early if we exceed the required number of applications.Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required.The Book Trade Charity provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here:&nbsp;<a href="http://booktradeentrysupport.org/" target="_blank">http://booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Head Office - London

Bloomsbury Publishing Plc

Bloomsbury Publishing UK: Bedford Square Office

Digital programme assistant, Bloomsbury Digital Resources

Closing date for applications: 23rd January 2025Salary: £38,000 dependent on experience and location (+bonus +benefits)Contract: Permanent&nbsp;Want to shape the future of IT support in a world-leading publishing group? Lead a dynamic team, drive innovation, and grow your expertise.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.We're made up of 12&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder &amp; Stoughton; Headline; Quercus; Octopus, Bookouture and Dialogue Books. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools.Hachette UK is part of&nbsp;Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.&nbsp;What you'll be doingYou will be required to deliver all aspects of the 2nd Line Desktop function (people, process, and technology) that are required to ensure all incoming requests for support are handled in a timely and professional manner.You will be accountable for the ongoing provision of desktop IT support to all staff, which underpins the HUK business and provides for its growth and security, in line with the HUK strategy and business plan.The 2nd&nbsp;Line Team Lead is accountable for the line management and development of up to four 2nd&nbsp;Line Analysts. You will play a major role in fostering an inclusive, positive, and productive culture and working climate.<ul><li>Provide technical leadership and guidance to the 2nd&nbsp;Line engineers.</li><li>Work closely with the other Team Leads to co-ordinate cross team activities.</li><li>Lead, manage and develop the IT team (circa 4) in order deliver to colleagues, customers and client publishers.</li><li>Foster an inclusive, positive and productive culture to be an employer of choice and support the HUK changing the story strategic pillar.</li><li>Create, manage and maintain excellent working relationship with stakeholders across the publishing and distribution businesses.</li><li>Conduct 2nd&nbsp;Line team meetings and support the Head of IT Service Operations in creating the necessary strategy and culture to deliver the HUK and Hachette Livre business plans.</li><li>Support company acquisition integrations alongside the EUC team</li><li>Oversea the starters, leavers and movers process and work closely with EUC for continuous improvement and automation purposes.</li><li>Manage license compliance and renewals</li></ul>The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required.&nbsp;Who we are looking forThe successful candidate should possess a combination of technical and interpersonal skills. They should have a strong understanding of the service desk system and IT tools, as well as the ability to work under pressure and manage multiple customer issues at once.Skills/Knowledge/Personal Attributes:Trustworthiness, integrity and honesty; Ability to accept feedback from others with humility.<ul><li>Trustworthiness, integrity and honesty; Ability to accept feedback from others with humility.</li><li>Operational/technical management awareness. A good grounding in best practice governance, process, and tools.</li><li>A passion for service delivery excellence and customer satisfaction.</li><li>The ability to manage expectations at all levels and take pragmatic decisions where necessary.</li><li>The ability to deliver in a multicultural, multidivisional organization.</li><li>Strong stakeholder management.</li><li>Change Management experience – CAB representation.</li></ul>Other Requirements:<ul><li>Travel to other Hachette sites as and when required.</li><li>To build a good working knowledge of Hachette UK IT environments and application</li><li>Any experience with JAMF, SCCM, O365 and Intune would be an advantage</li><li>Flexibility to work outside of normal office hours if required.</li></ul>What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>The role will be based at our London office, Carmelite House with a requirement to be in the office 5 days a week.Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

2nd line service desk team lead

4 IT and Digital Projects Opportunities in England