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Salary: £23,500Hours: 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.Location: Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office).&nbsp; Do you strive to provide outstanding service with a personal touch?Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor. Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. Are you interested? Then read on to find out more!We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. Hachette UK Distribution is part of the Hachette UK publishing group. What you'll be doingThis role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base. This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained. Who we are looking for<ul><li>You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.</li><li>You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.</li><li>It is highly likely that you will already have proven experience of working in the following roles and or industries:<ul><li>Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.</li></ul></li></ul> What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>33 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party</li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li><li>Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam</li></ul> Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know. We will notify all candidates of the outcome of their application.Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Customer service advisor (12 month FTC, maternity cover)

Closing date: 4th April at 11.59pmContract: Full-time, permanent positionSalary: £28,000 – £30,700 This is a great role for someone looking to start a career in academic publishing sales or sales operations. It will provide an opportunity to learn the full sales cycle, sales processes, systems, and to work within a friendly and highly experienced sales team.Bloomsbury Digital Resources is committed to serving a global community of students, scholars, instructors, and librarians by providing creative online research and learning environments that deliver excellence and originality.The Bloomsbury Digital Resources UK and Europe sales team has continued to deliver year on year revenue growth and this position helps to provide the foundation to that continued success by providing administrative support. Reporting to the Head of Sales for the UK and Europe, you’ll be working closely with our existing university library customers, providing them with pricing and information on their Bloomsbury subscription renewals.The Sales Administrator plays a key role in supporting the sales operations of the Bloomsbury Digital Resources sales team. The role is primarily supporting the Head of Sales for the UK and Europe by working with key customers and managing the subscription renewal process, but also provides administrative assistance to the wider sales team as required.&nbsp; ResponsibilitiesTypical tasks include:<ul><li>Prepare and send subscription renewal quotes to university libraries</li><li>Process subscription renewal orders on Salesforce</li><li>Complete end user license agreements for subscription renewals and/or new business orders</li><li>Provide university libraries with product usage reports</li><li>Assist with order processing when required by the sales team</li></ul>&nbsp;Knowledge, skills and experience<ul><li>We’re looking for a confident and articulate communicator that is able to build relationships with colleagues and customers.</li><li>The role would suit a self-starter with a proven ability to work independently, meet deadlines, and prioritise workloads as per the needs of the team.</li><li>The role will require use of Microsoft Office applications and Salesforce, so experience in both would be highly beneficial.</li></ul>&nbsp;Additional informationThe role is based at our Oxford office, Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are Wednesday and Thursday.This position is eligible for Bloomsbury’s Rental Deposit Loan Scheme. To assist candidates who want to start and to establish a career in publishing, Bloomsbury offers an interest-free rental deposit to support securing somewhere to live. The rental deposit loan can be up to £3,000 and will be paid back over 2 years.Please apply via the ‘APPLY NOW’ button on our website with your CV (Word or PDF format only) and detail how you meet the requirements outlined above for this role by Friday 4th of April 2025.For best results, please use a desktop to apply as some mobile browsers may not fully support the application portal.Bloomsbury reserve the right to close the role early if we exceed the required number of applications&nbsp;Bloomsbury BenefitsAs well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package:Working Pattern<ul><li>Hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)</li></ul>Holidays<ul><li>25 days holiday</li><li>3.5 days Christmas company holiday</li></ul>Other Benefits<ul><li>Two paid Personal Wellness Days</li><li>Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week</li><li>Work Anywhere Fortnight - For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks.</li><li>Season Ticket Loan</li><li>Share Save Scheme</li><li>AXA Healthcare Plan (Private Medical Insurance)</li><li>Peppy Health App</li><li>In-house Doctor</li><li>Eye Care Voucher Scheme</li></ul>Company culture – Employee Voice Meetings, Staff Networks (Bloom, Accessibility, Mental Health, Pride, and Parents, Guardians and Carers, Multi-Faith) and 13 Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources. For additional benefits see our careers page. &nbsp;Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.Please include in your application that you found this role through Creative Access.&nbsp;We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required.Applicants must have the legal right to work in the UK. The Book Trade Charity provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here: <a href="http://booktradeentrysupport.org/" target="_blank">http://booktradeentrysupport.org</a>

Head Office - London

Bloomsbury Publishing Plc

Bloomsbury Publishing UK: Bedford Square Office

Sales administrator, Bloomsbury Digital Resources

Closing date for applications:&nbsp;14th April 2025 at 11.59pmSalary:&nbsp;£24,570 per annumDuration: 12 monthsStart date: May 2025Working hours: 9am - 5.30pm, Monday - Friday&nbsp; &nbsp;Learn the ins and outs of how an independent children's book publisher operates – with a key focus on public relations – in this 12-month internship.David Fickling Books (DFB) has been an independent children’s book publisher for 10 years now, but for nearly twelve years before that was run as an imprint – first as part of Scholastic, then of Random House. Since 2013, DFB has operated as an independent business, alongside its sister company, The Phoenix Comic.This marketing support internship will provide the right candidate with an entry point into the publishing industry and the communications career path. Supporting the small team based in Oxford over the course of twelve months, you will gain insight into the publishing process and career-long skills.&nbsp; &nbsp;Key Responsibilities<ul><li>Supporting with press enquiries, PR mailings, industry competitions, and coordinating the sending of promotional material</li><li>Support across DFB social media sites, with the creation of content for all channels.</li><li>Working with Marketing colleagues to ensure the smooth running of POS (Point of Sale Material) requests and customers’ publicity requests</li><li>Maintaining PR roundups with national and regional review coverage and PR and media activity</li><li>Putting forward DFB titles for regional and national book awards and submitting titles for relevant industry promotions</li><li>Managing PR requests including the distribution of manuscripts when requested</li><li>Submitting titles for The Bookseller previews</li><li>A fantastic opportunity to get involved in the breadth of the publishing cycle &nbsp; &nbsp;</li></ul>Knowledge, skills and experience<ul><li>A friendly and enthusiastic individual looking to break into the publishing industry</li><li>A genuine curiosity about the marketing career path within book publishing</li><li>Strong communication skills, both written and in person</li><li>Highly organised, with the ability to set priorities</li><li>Willing to adapt to different tasks and get stuck in where needed</li><li>A keen interest in learning more about publishing</li><li>No prior experience in publishing is needed</li></ul> &nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>After clicking the 'apply' button, you will be directed to the&nbsp;application&nbsp;form</li><li>Once you have completed and submitted the&nbsp;form, you can no longer amend your&nbsp;application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address: <a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a> &nbsp;</li></ul>This opportunity is open to individuals from groups that are under-represented in the creative industries. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds,&nbsp;or people of any ethnicity who belong to the following under-represented groups: disabled people,&nbsp;people with the characteristic of gender reassignment,&nbsp;individuals from lower socioeconomic backgrounds, carers and asylum seekers.The successful candidate for this opportunity will also participate in a Creative Access support programme that sits alongside workplace training. This includes a programme of induction training, monthly masterclasses, wellbeing support, buddying / mentoring and more.

David Fickling Books

Marketing intern

3 Opportunities in Oxford, UK