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Closing date:&nbsp;21st June 2025Salary: (£27,096 pa pro rata)Location: White City, LondonContract: Fixed-term (6 months)&nbsp; &nbsp;Twofour has an exciting opportunity for an office assistant to join our team in our fully accessible White City offices, in West London. The role is full time and based in our office.You will undertake a wide range of office-related tasks to include welcoming new starters, organising business meeting refreshments, booking taxis and couriers, answering and directing calls, ensuring the office is presentable at all times, a variety of tasks for the production management teams, liaising with the ITV Techzone and Reception, and assisting the Executive and Management team on a day to day basis.&nbsp;We are looking for someone friendly, enthusiastic and helpful with the initiative to work alone as well as part of a team in a responsive and professional manner. You will have excellent communication and organisation skills, great attention to detail, with the willingness and ability to build excellent working relationships with colleagues across both our offices.This opportunity will provide an excellent insight into television production and be a pivotal role, right at the centre of the company, with excellent opportunities for the right candidate to move on to a production after the initial contract.&nbsp;Applications in the form of a CV and covering letter should be sent to Sue Kenderdine at the email address found via the Apply button.&nbsp;Everyone is welcome at Twofour. It is an inclusive and accessible workplace where we encourage people to bring their unique diverse background to the role.Please include in your application that you found this role through Creative Access.

Office assistant

Closing date for applications: 20th June at 11.59pmSalary: £23,970 &nbsp;If you're passionate about providing exceptional customer service and want to work at the heart of the publishing industry, this could be the perfect next step.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;&nbsp; We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.Hachette UK Distribution is part of the Hachette UK publishing group. &nbsp;What you'll be doingOn a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model.&nbsp; The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday. &nbsp;Who we are looking forDo you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.Why should you be excited about this opportunity?&nbsp; Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. &nbsp;Are you interested? Then read on to find out more!&nbsp;You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.&nbsp;You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre. &nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>34 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events </li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li></ul> &nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.Please include in your application that you found this role through Creative Access.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.&nbsp;

Carmelite House

Hachette UK

Customer service advisor

Scheme dates: September - November 2025 Applications are now open for the Felicity Bryan publishing mentorship scheme, created in honour of the pre-eminent literary agent Felicity Bryan, who died in June 2020.&nbsp;Felicity was unequivocally one of the most successful and esteemed literary agents of the last few decades. She established her own literary agency in Oxford in 1988, after a career as a journalist and then as a director at Curtis Brown in London. Her clients at that time included Mary Berry and Rosamunde Pilcher, and her burgeoning commercial and critical success gave her the basis to take on new agents and staff for what has since become the largest literary agency outside London. Felicity was awarded an MBE in the 2020 New Year’s Honours for her services to publishing. She died from stomach cancer in June 2020.The scheme is aimed at anyone from an underrepresented background who is interested in pursuing a career in the publishing industry. It is designed to be accessible to anyone, no matter their circumstances, and to give a stimulating and varied introduction to the many aspects of publishing. The mentee will be paid the Oxford Living Wage for the duration of the mentorship and there will be a stipend available to cover the cost of accommodation. The scheme is generously supported by Felicity’s family, and reflects her own energetic nurturing of talent and potential in young people starting out on their careers.The mentorship will be based primarily at the Felicity Bryan Associates offices in North Oxford. It will also include a range of industry placements at our partner organisations, including:<ul><li>Little, Brown Book Group</li><li>Profile Books</li><li>Andrew Nurnberg Associates</li><li>Sylvie Zannier Literary Scouting</li><li>Forage Literary</li><li>Daunts Books Summertown</li></ul>The scheme supports one mentee; however, shortlisted candidates will be offered six months of one-to-one virtual mentoring with a member of the FBA team, who can offer advice about the industry, job applications and who will also help review CVs and cover letters. Application processTo apply you need to answer two short questions and send us your most up-to-date CV.These questions are designed to give us a bit a more information about you, your passion for books and why you feel this mentorship would be beneficial to you.Applications are open from Thursday 22nd May 2025 until midnight on Thursday 19th June 2025. Please click the 'Apply' button to email Ria at Felicity Bryan to send your application.Longlisted candidates will be invited for interview.Shortlisted candidates will be asked to complete a short written task. Guidance on the task will be given after the interviews with the opportunity to ask questions on anything you are unsure on.The successful candidate will start on Monday 1st September 2025. Shortlisted candidatesAlongside the 3-month paid mentorship, we also offer one-to-one virtual mentoring sessions over six-months to those candidates shortlisted for the mentorship. Each shortlisted candidate will be paired with a member of the FBA staff and can get feedback on CVs, cover letters, as well as having the opportunity to ask questions about the industry. How to applyTo apply, please send the below in one document (word or PDF) by clicking the 'Apply' button:<ul><li>Your most up-to-date CV</li><li>Your answers to the below questions&nbsp;</li></ul>1. Tell us about a book you read recently (published in the last two years) that you enjoyed. What made it stand out to you? (maximum 300 words)2. Why do you want to apply for this mentorship scheme? Your answer should include information about why you feel you are from a background underrepresented in publishing and also what you want to learn about the publishing industry.&nbsp;(maximum 300 words) EligibilityApplications for the Felicity Bryan Mentorship Scheme are open to anyone over 18, based in the UK or Ireland, who considers themselves under-represented in the publishing industry on the grounds of ethnicity, disability, sexuality, gender, class or any other circumstances.Please make sure that you state in your application that you found this role via Creative Access.

Felicity Bryan Associates Literary Agency

Felicity Bryan Associates

The Felicity Bryan publishing mentorship scheme

3 Opportunities in Oxford, UK