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Closing date for applications: 30 September 2025Salary: £30,000 per annumContract: 12-month fixed term contract Step into a leadership role at the heart of a diverse visitor team. Shape unforgettable visitor experiences while managing the events, activities and daily operations of an exciting cultural venue.The venue duty manager is a key role with our visitor team – it provides day-to-day duty management of the venue, events, and activities, contributes to creating an outstanding and inclusive visitor experience at Aviva Studios, and leads a diverse team on the ground that includes supervisors, hosts and volunteers. You’ll coordinate with a range of other teams including our food and drink, security and cleaning partners – as well as internal teams like ticketing, event management and producing. The duty management team are the operational leads in the venue – you’ll be proactive in ensuring visitor safety, responding to incidents and escalating issues as needed. Working across a rota – you’ll cover both building duty management shifts, as well as shifts managing the visitor-facing aspects of specific events and functions.In a venue like Aviva Studios, no two events are the same, so our duty manager team also plays a role in planning for flexible and adaptable visitor experience. Behind the scenes you’ll also contribute to our management, rota-ing and communications with our host team. Responsibilities<ul><li>Fulfil the role of duty manager in the operational structure of Aviva Studios, working with supervisors, and other teams in the day-to-day delivery of outstanding and inclusive customer service to all visitors</li><li>Play a leading delivery and decision-making role in the day-to-day operation of Aviva Studios, this may include leading evacuations, completing risk assessments, managing crowd-flow, responding to first aid incidents, monitoring and maintaining the safety of visitors, colleagues and artworks, as well as incident response and management</li><li>Oversee complex visitor operations – often including multiple events of scale taking place simultaneously</li><li>Manage the visitor-facing teams at Aviva Studios. Depending on the day and type of event this may include directly briefing and managing hosts and volunteers, or leading a team who in turn manage hosts and volunteers</li><li>Oversight and on the day management of key visitor-facing functions such as: retail, reception, security, cloakroom, ticket scanning, etc</li><li>Work with producers and event managers to scope and plan operational needs for commercial and creative programming and events</li><li>Work with the wider duty management team to embed a positive and proactive team culture</li><li>Play a key role in developing, training and equipping supervisors, hosts and volunteers to contribute to the visitor experience offer at Aviva Studios</li><li>Contribute to our management, rotas and communications with our host team</li><li>Champion Equality, Diversity, Inclusion and Accessibility, ensuring Aviva Studios provides a consistent experience to all visitors</li></ul> Knowledge, skills and experienceEssential<ul><li>Ability to motivate and lead teams of people in the delivery of outstanding experiences/services</li><li>Effective communication skills with the ability to communicate with a broad range of people from different backgrounds</li><li>Demonstrable experience of taking a collaborative approach to their work</li><li>Ability to remain calm under pressure, always retaining an open and approachable manner</li><li>Familiarity with Health &amp; Safety legislation and practical implementation of policies and procedures</li><li>First Aid Qualification or willingness to undertake a First Aid Qualification</li><li>Excellent organisational skills with the ability to manage multiple priorities effectively</li><li>Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds</li><li>Willing to undertake relevant statutory checks e.g. DBS (Factory International can support with processing and payment)</li></ul>Desirable<ul><li>Previous experience of working within an arts/cultural venue or a customer focused organisation</li><li>Understanding/knowledge of access needs and previous experience of working with access customers</li><li>Previous experience of leading teams of people</li><li>Good IT skills, including proficiency with Microsoft office programs and the ability to pick up systems quickly</li><li>Enthusiasm for training, mentoring and support of emerging talent</li></ul> Factory International is committed to equality for everyone and we encourage you to apply no matter what your age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation. We are particularly committed to supporting applications from individuals with backgrounds or social groups that are currently underrepresented in the creative industries.Please state in your application that you found this role through Creative Access.

Factory International

Venue duty manager

Closing date for applications: 6 October 2025Salary: £36,000 - £38,000 per annum (dependent on experience)Contract: 18-month fixed term contract Do you have experience of project management or producing and love art and culture? Work closely with diverse artists and communities to deliver ambitious and innovative projects.The producing department delivers work across all our programmes at Factory International (FI) – both the year-round programme at Aviva Studios and Manchester International Festival (MIF) that takes place every two years at various venues in Greater Manchester. We are a department of producers, event managers, producing administrators, as well as the artist liaison and scheduling teams. We come from a wide range of backgrounds and we think we get to produce some of the most exciting projects made today – working actively with artists and communities across Greater Manchester on ambitious and ground-breaking new work.The producer is a central role in the team and the organisation, acting as the lead line producer for commissions and events for MIF/Factory International from their initial development through to their realisation and presentation to the public. You could be delivering a flagship project in and around Aviva Studios, in the digital realm, across the city, or internationally.If you have experience of project management or producing, if you love art and culture and if you like the kind of work we have produced, then we want to hear from you! You will be supported by an experienced executive producer to deliver the work and we are committed to putting training plans in place to support people to work in art forms that may be new to them. Responsibilities<ul><li>Leading and line producing a number of assigned projects of scale. Responsibility for working closely with artists/creative teams from diverse backgrounds to develop projects from end to end. Recruiting artistic collaborators, undertaking research and development (R&amp;D) of ideas and drawing up schedules, managing logistics in order to deliver projects to the highest possible standards</li><li>Working with the artistic director, creative director, and executive producers to develop and nurture creative relationships with key artists, partners and other organisations to build solid working practices</li><li>Preparing and managing project budgets in consultation with the executive producer using our budget systems and templates. This will include the timely and accurate coding and authorising of purchase requests and invoices, budget forecasting, running and reconciliation, as well as regular updating of budget projections and cashflows, together with the provision of other financial information as required</li><li>Negotiating artist and project team fees and contracts within FI’s contracting system and templates, including commission contracts and underlying rights agreements</li><li>Working closely with external contractors and internal colleagues across technical, artist liaison, audiences, digital and finance to provide them with requisite detailed project information so that they can blend their work into each project</li><li>Working closely with the audiences, visitor experience, ticketing and scheduling teams to coordinate the ticketing set up, announcement, communications strategies and sales targets for projects</li><li>Chairing internal and external meetings for projects as required</li><li>Working closely with the International team to manage co-commission and co-production relationships, providing touring information, feeding into the contractual process and hosting partners as required</li><li>Working with the executive producer to create working models for partner relationships and contracting across a number of organisations</li><li>Working with the producing administrators to ensure that information is shared on event management systems (including Artifax) and ensuring that information is continuously kept up to date on these systems</li></ul> Knowledge, skills and experienceEssential<ul><li>Experience of managing multiple projects with a flexible approach and the ability to manage multiple priorities</li><li>Budget management experience and financial literacy</li><li>Strong negotiation skills and experience of negotiating and drafting contracts</li><li>Experience working with a diverse range of communities and/or artists</li><li>Ability to engage with and use IT systems appropriate to the organisation</li><li>The ability to both work on own initiative and to lead a project team with a solution focused attitude</li><li>Excitement and enthusiasm in supporting artists to develop their work from the early stages of an idea through to delivery of the production</li><li>Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds</li></ul>Desirable<ul><li>Experience of producing visual arts projects and exhibitions</li><li>Experience of producing digital arts projects</li><li>Experience of working in a wide range of venues/sites</li><li>Enthusiasm for training, mentoring and support of emerging talent</li></ul> Factory International is committed to equality for everyone and we encourage you to apply no matter what your age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation. We are particularly committed to supporting applications from individuals with backgrounds or social groups that are currently underrepresented in the creative industriesPlease state in your application that you found this role through Creative Access.

2 Factory International Opportunities