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Closing date for applications: 20th June 2025Salary: £28,500+ dependent on experience (+bonus +benefits)LondonFixed-term Hachette UK, the UK’s second largest publishing group and a global creative force, is looking for a proactive and highly organised key account executive (12 month fixed term) to support the Waterstones Key Account Director for Hodder &amp; Stoughton and Octopus.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.We're made up of 11&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder &amp; Stoughton; Headline; Quercus; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.Hachette UK is part of&nbsp;Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. &nbsp;What you'll be doingReporting to the Waterstones Key Account Director for Hodder &amp; Stoughton and Octopus Divisions, you will play a vital role in supporting the day-to-day operations of this key retail partnership. This is a dynamic position with wide-ranging responsibilities. You will ensure that orders are placed, will coordinate sales materials and presentations, and will produce and distribute weekly sales reports. You will also manage the supply and distribution of proofs and will collaborate with internal teams—including production, marketing, and publicity—to support a wide range of joined-up campaigns, announcements, competitions, bookseller outreach initiatives, and special editions. &nbsp;Who we are looking forWe’re looking for a confident communicator and team player with excellent organisational skills and strong attention to detail. You should be comfortable multitasking and managing competing priorities in a fast-paced environment. A passion for books and the publishing industry is essential, along with a customer-focused mindset and a willingness to go the extra mile. You should be eager to learn, take initiative, and contribute ideas. While experience in a commercial, sales support, or customer service role is desirable, publishing experience is a plus but not essential. &nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>The role will be based at our London office, Carmelite House,&nbsp;with a blend of in-office (3 days) and homeworking (2 days) per week. &nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Key account executive (12 month FTC)

Closing date for applications: 27 June 2025Salary: £27,000 -£33,000 dependent on experience and location (+bonus +benefits)&nbsp; &nbsp;&nbsp;Support the award-winning design studio at Octopus Publishing that works across all titles, from contemporary fiction to illustrated cookery.Octopus publish books for everyone. We love to enlighten, nourish, entertain and most of all inspire readers and listeners everywhere.Octopus is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.Octopus is a market-leading non-fiction publisher with a heritage of working with talented authors and strong brands. Our passion is for creating high-quality books with innovative design and vision for the widest possible market.We publish a wide range of illustrated and non-illustrated books under three strands:<ul><li>Octopus Voices: the home of our narrative non-fiction publishing and our small, but growing fiction list</li><li>Octopus Wellbeing: the home of our health and well being publishing</li><li>Octopus Colour: the home of all our illustrated imprints</li></ul>&nbsp;The&nbsp;Design department works across all Octopus publishing, from contemporary fiction and non fiction to art reference and cookery, responsible for covers for narrative books, and covers and interiors for illustrated books. We work closely with other departments, particularly Sales,&nbsp; Marketing &amp; Publicity and Production. &nbsp;What you'll be doingCore to this role is supporting all administrative and operational duties relating to the design department. We are looking for someone who can quickly adapt to a varied and changing environment and loves collaborating and problem solving.Key responsibilities:<ul><li>Studio Administration - Handle cover artwork approval, filing, invoices etc</li><li>Scheduling - Communicate and chase deadlines, work with designers to keep our online database (biblio) up to date, keep track of schedule changes etc</li><li>Meetings &amp; Internal Relationships – organise our weekly covers meeting and be a point of contact for other departments</li></ul> &nbsp;Who we are looking for<ul><li>Organised: You have strong planning, time management and organisation skills, and some understanding of budget management too – with the ability to re-prioritise as required.</li><li>Measured: We want to track the success of our critical path so you are able to show and communicate the team's results.</li><li>Accurate: You work to a high degree of accuracy and meet deadlines.</li><li>Entrepreneurial: Every day, you spot opportunities to drive improvements and efficiencies.</li><li>Proactive and Open: We want people who embrace innovative ideas, challenges and change with positivity and a hands-on approach.</li><li>Teams are the new heroes: There is no better feeling than being part of a successful and dynamic team, so you recognise that teams are the real heroes and you'll build, encourage and maintain strong relationships across the business.</li><li>Only Human: We all make mistakes, but you are not afraid of failure. You learn and show how the experience has helped the business learn for the future and benefitted all.</li><li>Ambitious: You crave success, and Octopus is the place to achieve it. We will support you all the way and make sure you have the tools and development in place to help you succeed.</li><li>Relevant: You have some knowledge of design within the Publishing industry and some experience of using Bibliographic systems.</li><li>You. You are real. And you are true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are.</li></ul> &nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>This role can be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week. &nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.

Studio co-ordinator

Closing date for applications: 17 June 2025Salary: £27,000 (+bonus +benefits) &nbsp;&nbsp;If you're keen to learn abiout publishing, enjoy working with spreadsheets, and want to be part of a company shaping the future of books – this could be the role for you.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.We're made up of 11&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder &amp; Stoughton; Headline; Quercus; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.Hachette UK is part of&nbsp;Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. &nbsp;What you'll be doingProviding support and undertaking administration processes for Paper Manager and Shipping Manager.Processing invoices, orders, maintaining records, running reports and other administrative duties as and when required. In addition providing support for environmental compliance e.g. FSC Audits, SBTI data capture and EUDR compliance. &nbsp;Who we are looking forA self motivated candidate who can manage their own time.&nbsp; Strong Admin and Excel skills with attention to detail.&nbsp; Would suit someone who is enthusiastic and willing to learn.&nbsp; &nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week after the probation period. &nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.

Operations assistant (6 month FTC)

Salary: £27,000 based in London, £24,840 based in Sheffield (+bonus +benefits)Deadline: 18 June 2025 &nbsp;Join Hachette UK’s Digital &amp; Online Sales team and play a key role in supporting Amazon Advertising campaigns for one of the UK’s leading publishing groups.Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.We're made up of 11&nbsp;autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder &amp; Stoughton; Headline; Quercus; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.Hachette UK is part of&nbsp;Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. &nbsp;What you'll be doingThis is a varied and busy role within the Digital &amp; Online Sales team reporting to one of the Senior Paid Advertising Managers, and collaborating with various marketing teams across the wider Hachette UK business. The role includes the following:<ul><li>Supporting the Senior Managers with campaign set-up and optimisation across Amazon Advertising for a number of divisions across Hachette UK, with a view to managing your own seasonal campaigns throughout the year.</li><li>Monitoring paid advertising activity and providing a number of clear and regular reports and updates to the marketing teams, Digital &amp; Online Sales team and wider business. </li><li>Working with our internal analysis teams on continued development of our reporting tools.</li><li>Be the point of contact for marketing teams for Amazon marketing + metadata features, and work with Amazon to provide clarity &amp; updates where needed.</li><li>Manage the day-to-day admin &amp; operations of the team such as taking minutes, dealing with ad-hoc queries, assisting with presentations, and more.</li></ul> &nbsp;Who we are looking forWe’re looking for a proactive team player with excellent communication and organisational skills, attention to detail, and the ability to multi-task and prioritise in a fast-paced and busy environment.Proficiency in any kind of data analysis would be an advantage, as would experience in the publishing industry and/or any kind of digital or paid advertising - but the successful candidate would be a quick learner, keen to take on new skills. &nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>This role can be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week. &nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.

Sales assistant (12 month FTC)

Closing date for applications: 18th JuneSalary: £27,000 (+bonus +benefits) &nbsp;Hachette Learning, part of one of the UK’s leading publishing groups, is seeking a highly organised and customer-focused International Sales Support to join their growing global sales team.At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about. No two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning.Hachette Learning is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. &nbsp;What you'll be doingReporting to International Sales, you will be joining a growing and dynamic team of international sales professionals. You will be responsible primarily for providing customer support to teachers, booksellers and agents around the world, as well as assisting the international sales team. Key responsibilities include:<ul><li>Building and developing strong customer relationships as the first point of contact for a high proportion of incoming customer emails.</li><li>Ensuring that customer enquiries and orders are dealt with promptly, accurately and professionally to maintain the highest standard for the Hachette Learning brand and reputation.</li><li>Liaising with sales, editorial, production, marketing and distribution to ensure a clear flow of information to international customers.</li><li>Advising schools, booksellers and agents about our product range.</li><li>Providing quotations and order updates to our international customers.</li><li>Supporting the international sales team.</li><li>Maintaining a great working relationship with the customer service team at our distribution centre.</li><li>Attendance at the London book fair will be required. &nbsp;</li></ul>Who we are looking forWe're looking for someone with excellent written and verbal communication, who can offer a high standard of professional customer support as well as internal team support. The ideal candidate will be self-motivated, highly organised, able to work well independently as well as part of a team. Ability to manage a busy, varied workload and prioritisation is required, as is confidence in learning and using various IT systems.What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week. &nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.&nbsp;

International sales support

Closing date: 30 June 2025Salary: £32,425 - £36,028 FTE pro-rata £27,000 - £30,000 +bonus +benefits &nbsp;If you're energised by face-to-face conversations, motivated by supporting schools, and excited about the potential of digital tools in the classroom, this field-based role could be the perfect fit.At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about. No two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning.Hachette Learning is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. &nbsp;What you'll be doingThis is a term-time only role.We are looking for a Sales Consultant to drive sales of print, digital and other services in the main to secondary schools/FE colleges and supporting the primary-school team in a given geographical area. This is achieved by visiting schools and carrying out one-to-one consultations with heads of department or other decision makers, making departmental presentations and setting up book displays. Setting up and working at exhibitions, both locally and nationally, is also an integral part of the roleReporting to the Head of Sales: Secondary Schools and Colleges for UK Sales you will be responsible for monitoring and reporting on sales in your area, completing information electronically both daily and weekly. You will be targeted on growth in your area and tasked with managing targets and tracking your own performance.&nbsp;<ul><li>Develop sales in the relevant institutions within the given area to achieve year-on year growth.</li><li>Work with our in-house platforms and CRM system to use data to inform your decision making.</li><li>Build relationships with school and college decision makers to ensure new and renewed business.</li><li>Identify and develop key accounts within the area to ensure we build strong relationships with schools and colleges.</li><li>Check in with customers at key points to offer help, solve problems, and keep engagement high.</li><li>Represent the company at local and national exhibitions to promote and sell our services and develop our reputation as a service provider</li></ul>In addition, you will:<ul><li>Gather and share feedback from schools with the wider business to support product improvement and to enhance customer satisfaction.</li><li>Attend sales training days and put into practice techniques to improve sales</li><li>Spend time learning about new resources, particularly key courses and digital products and services, in order to promote them in a knowledgeable and professional manner</li><li>Attend annual conferences and regular team meetings to improve knowledge of products and services</li></ul>&nbsp;The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. &nbsp;Who we are looking forThis role will suit someone who enjoys being part of a busy and energetic team that’s engaging with customers every day. You will want to be part of the Secondary Sales Team but also work well independently, demonstrating “owner mentality” by knowing and developing your own geographical area. Experience in selling digital resources would be very useful. &nbsp;We’d love you to have the following skills / knowledge:<ul><li>To have an enthusiasm for education and experience in supporting teachers in using digital tools.</li><li>To be a pro-active and energetic self-starter with a focus on solutions.</li><li>To enjoy working as part of a busy and growing team.</li><li>Strong written and verbal communication skills, with customers and internally.</li><li>Customer Service, including conversations senior teachers in schools and colleges.</li><li>To show us that you are highly organised and able to manage conflicting priorities.</li><li>Solid IT skills, across MS Office packages.</li><li>Ability to work with customers and colleagues at all levels.</li><li>Confident with digital platforms and able to quickly learn the features and benefits of our products.</li><li>Comfortable working with CRM systems and related platforms.</li></ul> &nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>Private medical insurance</li><li>Dental insurance</li><li>Generous pension schemes</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>And much more!</li></ul>This role is home/field based within the given area&nbsp; &nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please include in your application that you found this role through Creative Access.

Educational sales consultant North East, Hachette Learning

Closing date for applications: 20th June at 11.59pmSalary: £23,970 &nbsp;If you're passionate about providing exceptional customer service and want to work at the heart of the publishing industry, this could be the perfect next step.We, Hachette UK Distribution, are the leading book distribution company in the UK.&nbsp;&nbsp; We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.Hachette UK Distribution is part of the Hachette UK publishing group. &nbsp;What you'll be doingOn a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:<ul><li>Proactively liaising with both customers and publishers to maintain a first class working relationship</li><li>Preparing and processing orders/claims received from customers and publishers</li><li>Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time</li></ul>As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.&nbsp;This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model.&nbsp; The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday. &nbsp;Who we are looking forDo you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.Why should you be excited about this opportunity?&nbsp; Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry. &nbsp;Are you interested? Then read on to find out more!&nbsp;You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service.&nbsp;You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre. &nbsp;What we offerOur people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:<ul><li>34 days annual holiday including Bank Holidays</li><li>Pension Plan and Life Assurance schemes</li><li>Company enhanced family policy including maternity, paternity and shared parental</li><li>Reward programme giving discounts, savings and cash back at numerous retailers</li><li>2 Community Days per year</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Generous discounts on books we publish</li><li>Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)</li><li>Wide-ranging training library</li><li>Development Programmes including Mentoring</li><li>Staff Events </li><li>Many employee networks to join</li><li>Free onsite parking</li><li>Free tea and coffee</li></ul> &nbsp;Our commitmentHachette employs people on the basis of their abilities.&nbsp; We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.Please include in your application that you found this role through Creative Access.If you are shortlisted and need us to make any adjustments to help you attend for interview, please&nbsp;let us know.We will notify all candidates of the outcome of their application.&nbsp;

7 Hachette UK Opportunities