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Salary: £14.56 per hour We are currently seeking Members' Lounge assistants to join our Visitor Experience team on a part-time, permanent basis, with two contracts available: 1 x 13.5 hours and 1 x 18 hours per week.The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.The Members’ Lounge Assistant team delivers a specialised concierge experience in our Members’ Lounge. This includes ensuring the Lounge is beautifully presented while offering an enjoyable, accessible, and knowledgeable experience for all Members. Members’ Lounge Assistants also support across the site, engaging with visitors and inspiring them to become Members. Knowledge, skills and experience<ul><li>We are looking for people who are passionate about delivering a bespoke concierge service to our members.</li><li>You will have experience in a luxury hospitality setting delivering a personalised service.</li><li>Experience maximising sales is also vital.</li></ul>Please download the attached Job Description via the 'Apply' button for a full overview of this role responsibilities. Working Hours &amp; shift patternsYou will work on a rota across our standard business opening hours (9am-11pm), including Saturday and Sunday. Where appropriate, additional shifts can also be worked at other times during the week depending on our programming.Part time vacancies of 13.5 hours over 3 shifts per week and 18 hours over 4 shifts are available. The shift pattern is 9:30am-2pm, 2pm-6.30pm, 5pm-9.30pm 6.30pm-11pm with each member of staff required to work one morning, one afternoon and one evening shift between Tuesday-Sunday. There may also be opportunities to work additional hours. Southbank Centre is open all year between Tuesday and Sunday except for Christmas Day. We are open between 10am and 11pm the shifts you will work will reflect this. Key datesApplications close on Thursday 29 May 2025 at 11.59pm.Interview will be held on 12 June 2025 at the Southbank Centre, please make sure that if selected you are available to interview on this day. Unfortunately we won't be able to provide alternative dates, as we expect to interview a high number of candidates on this day. Benefits &amp; perksAs well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:<ul><li>A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment</li><li>28 days annual leave, plus bank holidays (pro-rata for part time employees)</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Up to 30% discounts at onsite retail, food and beverage vendors</li><li>Staff ticket offers for Southbank Centre events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga</li><li>Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7</li><li>Season ticket loan</li><li>Cycle to work scheme</li></ul> The deadline for applications is 23:59 on the closing date for the job posting.We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements.By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.Please state in your application that you found this role through Creative Access.

The Southbank Centre

Members' lounge assistants

Salary: £28,808 per annum ( this will be pro rata for part times and hourly rate is £13.85)Hours: Please note that this role has regular rostered weekend work required, rostered and variable weekdays and the working day includes variable shift hours. We are currently looking for retail assistants to join our Retail team on part-time, permanent and fixed-term contracts.The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.The successful candidates will provide outstanding and consistent customer service to all visitors to the retail outlets and Southbank Centre. Maximising sales opportunities to help drive profit and thereby contributing to the overall success of Southbank Centre. What you'll be doingThe retail assistants will work on a variety of responsibilities which includes but are not limited to:<ul><li>Engage with customers making them feel welcome, answering their queries, providing relevant product knowledge, and giving advice and suggestions where possible.</li><li>Processing sales on the EPoS (Till) system, handling credit/debit cards transactions accurately and efficiently.</li><li>Ensure the shop is clean, tidy and well stocked at all times.</li></ul>To learn more about this position please download the attached Job Description via the 'Apply' button. Benefits &amp; perks:As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:<ul><li>A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment</li><li>28 days annual leave, plus bank holidays (pro-rata for part time employees)</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Up to 30% discounts at onsite retail, food and beverage vendors</li><li>Staff ticket offers for Southbank Centre events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga</li><li>Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7</li><li>Season ticket loan</li><li>Cycle to work scheme</li></ul> The deadline for applications is 23:59 on the closing date for the job posting.We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements.By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.Please state in your application that you found this role through Creative Access.

Retail assistants

Salary: Up to £31,500Closing date: 18/05/2025 at 11.59pm We are currently looking for a passionate audience insights officer to join on a full time permanent basis.The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.As an audience insights officer, you will be joining the Audience Insights team at the start of their new strategy, working towards data capture, communications and evaluations, contributing towards audience engagement with our internal and external stakeholders. &nbsp;Main responsibilities include:<ul><li>To take ownership of our regular post show survey process by creating and maintaining surveys (in our online software, Question Pro) and monitoring automated email campaigns on List Manager to collect audience responses</li><li>To coordinate qualitative research on visitors and audiences across the site, including being the day-to-day contact for research agencies and companies undertaking research on our behalf</li><li>To contribute to compiling, formatting and analysing various data sources to produce regular reporting to meet business requirements and presenting results to relevant stakeholders</li><li>To be an active participant in building and planning new processes to implement Audience Insights team’s new strategy and collaborate with other departments for AI&amp;E projects</li></ul>&nbsp; Key skills that will help you in this role include:<ul><li>Significant experience in working in a data insights or analyst role or one with relevant transferable skills</li><li>Has demonstrable experience using different programs and software confidently, such as Tessitura CRM, Power BI and Excel</li><li>Has experience of producing reports and sharing insights</li></ul>&nbsp; If you wish to learn more about this role please download the job description via the Apply button and please come along to our Audience Insights Officer Information Session which will be held on Zoom on 12 May from 12pm to 1pm.The session will be an opportunity to learn more about the role or to ask any questions before submitting an application. Please register your interest <a href="https://docs.google.com/forms/d/e/1FAIpQLSeevICxvH8YBZjnDUNCgrdW1kM3XPjS8sbwDnbHAKzBq0hBjw/viewform" target="_blank">here </a>to attend the Information Session. Please note that we will accept booking for this session until 12 May at 11am.We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements.By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.Please include in your application that you found this role through Creative Access.&nbsp; &nbsp;Benefits &amp; Perks:As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:<ul><li>A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment</li><li>28 days annual leave, plus bank holidays (pro-rata for part time employees)</li><li>Hybrid working model</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Up to 30% discounts at onsite retail, food and beverage vendors</li><li>Staff ticket offers for Southbank Centre events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga</li><li>Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7</li><li>Season ticket loan</li><li>Cycle to work scheme</li></ul>

3 The Southbank Centre Opportunities