Access Support team, apprentice (ICF95)

Closing date: 3rd July 2025 at 9am

Salary: £22,932 per annum, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.

Contract: 18-month Fixed Term contract, working 35 hours per week

Location: Manchester. The role will be based at our Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members if the team, normally 1-2 days a week.

We are recruiting an apprentice to join our Access Support team.

The team has been set up to improve and expand the support we are able to provide for our customers that experience barriers when applying to us for arts funding. This is an exciting opportunity to develop your skills while working to make a positive difference to people’s lives. We will be improving accessibility for people with a range of disabilities, physical and mental health conditions, and a range of other circumstances.

You will focus on providing general and specific information about the funding we offer to our customers. This will be by telephone, email and our website’s live chat feature. You might also trial and help develop other methods of communicating with our customers. The team will split its time between working remotely and in the Manchester office. Travel to other locations may be required but it is not expected that this would be more than once or twice a month. The cost of journeys to other sites will be paid for by us.

Responsibilities

• Providing a high quality, empathetic and tailored customer service.
• Responding to enquiries by telephone, email and our website’s live chat function.
• Undertaking research which may include gathering information about past and current enquiries, complaints, customer feedback and our processes.
• Acting as an advocate for the Arts Council, representing the Access Support team at meetings with colleagues, our applicants and other parties (e.g. training companies, other funders).
• Providing administrative support to the rest of the team.

To view the full job description please click here.

To view the recruitment pack which outlines more details about working for Arts Council please click here.

About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.

Please note that, we are currently consulting on our Staff Code of Ethics and changes which will avoid conflicts of interest. The changes would mean that employees of the Arts Council would not be able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk

We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application guidance and more about our commitment to diversity on our website here.

Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled Evenbreak are able to provide support with your application, for further information please visit their website at here

Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

Please state in your application that you found this role through Creative Access.