AOI membership advisor

Closing date for applications: 16th December 2025

Salary: £29,000 – £32,000 depending on experience

Contract: Full time, permanent contract of employment

Holidays: 33 days including bank holidays, increasing 1 day per year at the end of your second year to a max of 38 days

Location: The AOI offer hybrid working opportunities, with a combination of office and home working, the role requires a number of days in our London office

Support a vibrant community of illustrators, delivering guidance and resources that help them at every stage of their careers.

We are looking for a passionate, energetic addition to our team – who is eager to grow their business knowledge. The membership department is the beating heart of the Association of Illustrators (AOI), and the membership advisor role offers a unique opportunity to work directly with a vibrant and engaged community of illustrators. The central aims of the role are to offer members the best possible guidance at all stages of their careers, and to ensure the AOI membership continues to grow.


Responsibilities

Membership service (est. 80% of the role)

• Provide excellent, accurate business advice to members via the dedicated phone/email helpdesk focusing especially on licensing, contracts, ethics, and general business support around freelance issues (comprehensive 6-month training will be provided)
• Maintain an excellent and up to date understanding of the needs and challenges facing illustrators in business practice, for example in contracts, finance, business planning and industry standards and proactively scope future issues
• Maintain records and produce reports and analysis of member usage of the help desk
• Working with the membership administrator, ensure accurate records are kept
• Undertake proactive membership campaigns to increase awareness of our service and grow membership
• Contribute to the ongoing evaluation of the membership offer, to ensure a relevant and valuable service is provided

Membership events and benefits (est. 10% of the role)

• In conjunction with the membership team, conceive and deliver talks and events which support existing and attract new members. This will mainly be in the UK, but may include international travel
• Deliver business masterclasses online via zoom for colleges and universities
• Working with the membership team, secure a wide range of relevant member benefits and discounts.

Communications (est. 7% of the role)

• Research and draft resources to ensure members are informed and supported in all areas of industry and business practice
• Working with the communications officer, support a strategic and vibrant use of AOI social media
• Working with the wider team, update and promote the AOI Folios to a wide range of commissioners.

Other duties (est. 3% of the role)

• To keep up to date with current issues affecting the industry including rights, fees and professional standards
• Contribute to the overall development of the organisation with ideas and proposals of future initiatives as required
• Ensure the smooth running of the office and provide support for other staff members as required

Knowledge, skills & experience

• Excellent communication skills, face to face, over the phone and in writing.
• Ability to explain complex information clearly, to a wide range of people (creatives, educators, agents, commissioners etc.)
• Experience working in a role which supports a creative community
• Demonstrable ability to proactively find and offer solutions
• Excellent attention to detail
• Experience of public speaking
• Strong office, IT and administration skills
• Good team player who works well under pressure and is able to remain calm and constructive
• An interest and commitment to progressing the illustration industry
• An understanding of business practice, ethical and contractual issues facing freelance illustrators
• Experience of using WordPress and CRM systems

To apply, please send a CV and cover letter (no more than 2 sides of A4) addressing why you are interested in this role, and how your experience demonstrates you meet each point of the person specification.

To view the full job description, person specification and apply, click the 'Apply' button.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please state in your application that you found this role through Creative Access.