Assistant, Customer Services (ICF69)

Closing date: 28th January 2025 at 9am

Salary: £27,401 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working

Interviews: (Virtual) 4th/5th/6th February

Contract: Fixed term until 31 December 2025, working 35 hours per week. (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility).

Location: Manchester office. (The role will be based at the Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members if the team, normally 1-2 days a week).

We are looking to recruit an assistant to join our busy Customer Services team in our Manchester Office.

The Arts Council’s Customer Services Department is the front door to the organisation. Our aim is to offer outstanding customer service to every enquiry, every time.

The role is to respond to telephone, webchat and written enquiries about all aspects of Arts Council’s work to very high standards. Mainly this will be helping applicants to navigate our systems and to make the very best applications to our funding programmes. It is a busy department with strict service levels and standards of service.

Knowledge, skills and experience

We are looking to recruit:

• An organised, customer-focused individual who can manage multiple systems at the same time to provide excellent and helpful responses to enquiries.

The candidate will be able to:

• Absorb and retain large amounts of information, juggle priorities and distribute information in an engaging and compelling way to customers from different backgrounds and abilities.

Full training will be given, but it is expected that the successful candidate will have experience in Customer Service.

Benefits

If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you will be rewarded with an excellent salary and benefits package. Arts Council England provides world-class benefits. Some, not all, of our benefits can be found below:

• A final salary pension scheme, 25 days plus bank holidays and annual winter closure (three days between Christmas and New Year) plus one additional day for each year of service up to 30 days.
• We also offer a buy/ sell annual leave option and flexible and hybrid working and well-being support.
• We also offer exclusive savings on the high street and online, as well as holidays, cinema tickets, gym membership, dining out and much more.

Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled Evenbreak are able to provide support with your application, for further information please visit their website at here.

Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk.

Please state in your application that you found this role through Creative Access.