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Customer service assistant, Digital Resources Sales

Customer service assistant, Digital Resources Sales

locationOxford, UK
remoteHybrid
ExpiresExpires: 11/11/2024
Front of House / Customer Service
Permanent position
Entry

Closing date: 11th November 2024

Salary: £27,000 per annum

Contract: The role is a full-time permanent position

 

Join the customer-facing team at one of the world's most respected independent publishers.

Bloomsbury Publishing is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer and Booker Prizes, and is the originating publisher and custodian of the Harry Potter series. Bloomsbury has offices in London, New York, New Delhi, Oxford and Sydney. Within Bloomsbury’s Academic division, it publishes under Bloomsbury, as well as under a number of prestigious and historic imprint names.

Reporting to the Senior Customer Service Manager, the Customer Service Assistant will act as a liaison between customers and various internal departments including Sales, Finance and Marketing, working diligently to resolve any emerging issues that our customers might face and aiming for the highest degree of accuracy and efficiency. Ultimately this position will ensure that every customer and account receives the highest level of service by responding quickly and efficiently to customer inquiries, maintaining high levels of customer satisfaction and reflecting well upon the Bloomsbury brand.

 

Key responsibilities

  • Process all orders in SAMS/SalesForce.com including setting up opportunities and accounts on both systems
  • Contact point for all customer queries/technical support queries and tech support contact to Account Managers
  • Report access issues and work on fixes/testing if necessary with a third-party platform provider
  • Process daily order file from GOBI/ProQuest
  • Work with our school partners JCS to raise monthly invoices for our shared customers
  • Set up access for all products via requests from editorial/marketing for individuals (gratis/trial access)
  • Provide MARC record updates to customers as needed
  • Answer queries received via general online product inbox
  • Deal with all queries as first point of contact for “Contact Us” forms from all digital platforms
  • Provide administrative support as needed, including making sure information is correct and up to date on all internal systems
  • Liaise with customers on license agreements, sometimes coordinating with third-party partners

 

Knowledge, skills and experience

  • Demonstrated experience with customer service
  • Attention to detail and strong problem-solving abilities
  • Excellent verbal and written communication skills
  • Familiarity with a CRM, preferably SalesForce.com, as well as Excel

 

Additional information

The role is based at our Oxford office, Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are: Wednesday and Thursday

As an Assistant role, this position is eligible for Bloomsbury’s Rental Deposit Loan Scheme. To assist candidates who want to start and to establish a career in publishing, Bloomsbury offers an interest-free rental deposit to support securing somewhere to live. The rental deposit loan can be up to £3,000 and will be paid back over 2 years.

Please submit your CV (in PDF or Word format) by clicking the 'Apply' button, and complete the application form detailing how you meet the requirements for this role by 11th November 2024.

 

Applicants must have the legal right to work in the UK. Unfortunately, Bloomsbury Publishing is unable to sponsor visa applications.

Bloomsbury reserve the right to close the role early if we exceed the required number of applications.

Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.

We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required.

Please state in your application that you found this role through Creative Access.

Level of experience

  • Entry

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