Deputy head of ticketing and sales and access co-ordinator

Closing date: 25th July 2025 at 12pm midday

Salary: £31,000 per annum depending on experience

Do you want to join the team at one of London's leading producing theatres?

At Hampstead Theatre, we create progressive, thought provoking and original theatre, working with the best creative talent. The Deputy Head of Ticketing and Sales and Access Co-Ordinator will provide support to the Head of Ticketing and Sales in maximizing ticket sales and ensuring the highest standards of customer care are maintained. They will take particular responsibility for the day-to-day supervision of the ticketing team and assist with the setup of offers on the ticketing system. In addition, they will champion, advocate and manage access provision throughout the organisation.

If you have experience using ticketing software and supervising staff, have excellent interpersonal, communication and customer care skills and a passion for championing access provision, we would love to hear from you.

Knowledge, skills and experience

Essential

• Previous experience supervising staff.
• Excellent interpersonal, communication and customer care skills.
• Excellent digital literacy and ability to learn new digital systems.
• Previous experience using ticketing software.
• Tactful, diplomatic and able to maintain confidentiality for sensitive information.
• Highly accurate and well-organised with good time management skills.
• Ability to remain calm whilst working under pressure.
• Flexible, responsive and a team player.
• Commitment to Equality, Diversity and Inclusion initiatives.
• Available for evening and weekend events when necessary.
• Ability to work without supervision and take initiative.
• Ability to anticipate the needs of colleagues.

Desirable

• Experience using Tessitura.

For further information, including how to apply, please download the job description via the 'Apply' button.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please state in your application that you found this role through Creative Access.