International sales support

Closing date for applications: 18th June

Salary: £27,000 (+bonus +benefits)

Hachette Learning, part of one of the UK’s leading publishing groups, is seeking a highly organised and customer-focused International Sales Support to join their growing global sales team.

At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about. No two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.

Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning.

Hachette Learning is a division of Hachette, one of the largest publishing groups in the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

What you'll be doing

Reporting to International Sales, you will be joining a growing and dynamic team of international sales professionals. You will be responsible primarily for providing customer support to teachers, booksellers and agents around the world, as well as assisting the international sales team. Key responsibilities include:

• Building and developing strong customer relationships as the first point of contact for a high proportion of incoming customer emails.
• Ensuring that customer enquiries and orders are dealt with promptly, accurately and professionally to maintain the highest standard for the Hachette Learning brand and reputation.
• Liaising with sales, editorial, production, marketing and distribution to ensure a clear flow of information to international customers.
• Advising schools, booksellers and agents about our product range.
• Providing quotations and order updates to our international customers.
• Supporting the international sales team.
• Maintaining a great working relationship with the customer service team at our distribution centre.
• Attendance at the London book fair will be required.
  
  
  

Who we are looking for

We're looking for someone with excellent written and verbal communication, who can offer a high standard of professional customer support as well as internal team support. The ideal candidate will be self-motivated, highly organised, able to work well independently as well as part of a team. Ability to manage a busy, varied workload and prioritisation is required, as is confidence in learning and using various IT systems.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Please include in your application that you found this role through Creative Access.