LFF delegate services manager

Closing date for applications: 23:59 on Monday 12 May 2025

Interviews: will be held on Monday 19 May 2025

Salary: £42,480 per annum

Fixed term contract: 23 June 2025 – 07 November 2025

Love festivals? Passionate about creating seamless, memorable experiences for industry professionals? Join the team behind the UK’s leading celebration of film and moving image as our Delegate Services Manager for the BFI London Film Festival.

We are looking for a Delegate Services Manager who, working in partnership with the Director of Festivals, Business and Production and Filmmaker and Industry Services Manager, is responsible for the overall management of the delegate experience from sales of passes to ease of access to the Industry & Professional programme both in venue and online.

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.

BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.

Key responsibilities include:

• Line-manage the Delegate Services team and Press and Industry Venue Coordinators as per the BFI’s Performance Management Scheme
• Manage expenditure within budget available
• Work with the Filmmaker and Industry Services Manager and Marketing Team to promote the sale of delegate passes and achieve income sales target
• Work with the Senior Systems Co-ordinator to oversee all aspects of the delegate application, website and communication's system (Eventmaker). Including setting-up and managing the processes for delegate registration forms, payment for passes, producing delegate badges, e-communications, and maintenance of the delegate website and app. Ensuring that these systems are running smoothly and delegates can navigate these systems with ease

We are looking for candidates who have:

• Significant experience in a management or team leadership role in a film festival, cultural or similar events environment
• Significant experience of using content management systems and delivering email campaigns
• Proven ability to manage budgets and achieve sales income
• Evidence of proven project management skills/experience
• Good organisational skills with the ability to prioritise and to manage and meet deadlines
• Ability to demonstrate a proactive and customer-focused approach delivered within a best practice framework

A full list of responsibilities and minimum requirements can be found in the job description.

Benefits

• 25 days annual leave (rising to 30 with service) + bank holidays + the option to buy up to 5 extra days of annual leave
• Additional paid time off between Christmas and New Year
• BFI pension scheme with 5% employer contribution
• BFI Childcare Scheme, where we contribute to childcare costs for children up to the age of 14
• Enhanced pay for Maternity & Paternity leave
• Complimentary tickets to BFI Southbank & IMAX screenings and events
• Free BFI Player subscription + discount on BFI DVDs, books, merchandise, and film tickets

Plus many more, which can be found in our Working at the BFI information pack on our website.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a place at the first stage selection process to our under-represented groups who meet our minimum requirements.

Please include in your application that you found this role through Creative Access.

Depending on the volume of applications, you may be asked to complete a small task or attend a pre-interview screening call to further to assist the hiring team in shortlisting for this role. In this instance, interview dates may be subject to change.