LFF visitor services assistants

Key dates: Box Office: 01 September 2026 – 18 October 2026 / Front of House: 21 September 2026 – 18 October 2026

Location: London

Salary: £31,554 per annum

Interviews: Thursday 30 July 2026

Support one of the UK’s biggest film festivals, welcoming audiences and keeping the BFI London Film Festival running smoothly.

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.

LFF is the UK’s leading film event and one of the world's major film festivals, attracting significant international industry participation. It’s also one of the BFI’s major cultural activities in the year introducing the finest global cinema to expanding London and UK-wide audiences.

We are now recruiting for a range of roles to support the production and delivery of the BFI London Film Festival. The festival runs from Wednesday 07 to Sunday 18 October 2026. Full-time and part-time hours available.

The brief

We are now recruiting Visitor Services Assistants to support our Front of House and Box Office between 01 September and 18 October 2026. We require all successful applicants to be available to work during the two weeks of LFF.

Every year we hire additional staff to deliver our successful annual London Film Festival. In the lead up to and during LFF, you’ll provide a first-class welcome to all visitors to the BFI Southbank complex including cinemas, studio, Mediatheque and other spaces. You’ll sell tickets and memberships, check tickets and control entry to the Film Theatres ensuring that safety, security and comfort are of excellent standards at all times.

Sounds great! Who are you looking for?

Our team relies on individuals who are passionate about cinema and love providing a first-class welcome for all visitors. We are looking for individuals who are proactive, have a customer-focused approach, are calm and cool under pressure, and are great team players. Importantly, we are committed to addressing the imbalances in representation in the film industry and strongly encourage applications from all our underrepresented groups.

What do I do now?

Click apply, search "LFF visitor services assistants" and the positions available are detailed in the document to the left. Read these alongside the more detailed job descriptions and consider where your experience best fits. If you are interested in more than one position you will be able to indicate this on your application. Please check the start date for each position before applying. By applying, you’re confirming you can start on the advertised date.

The form contains three questions we would like to answer in full as they form part of the criteria by which we’ll be assessing suitable candidates. Candidates will then be selected on the basis of their application form and answers and invited to attend an assessment centre on the below date. The interviews and assessment centre will take place on Thursday 30 July 2026, in person at BFI Headquarters, 21 Stephen Street, London, W1T 1LN.

If you have any questions or if you require reasonable adjustments at application or interview stage, contact the People Team at: Opportunities@bfi.org.uk

Please note that the BFI is not a licensed sponsor for VISAs and as such if applying for this role you must already have the Right to Work in the UK.

These roles will be based primarily at BFI Southbank and involve weekend and evening working on a rota basis. Our benefits include free tickets to BFI events plus discounts at the BFI Filmstore and BFI Bar and Kitchen and BFI Riverfront at BFI Southbank.

There are full and part-time hours available for Front of House and in the Box Office. You will be able to indicate your role preference in the application form.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.