Product support team assistant

Closing date: 29th January 2025

Salary: £27,000 dependent on experience (+bonus +benefits)

Location: The role will be based at our London office, Carmelite House, with a blend of in-office (3 days) and homeworking (2 days) per week.

Dive into academic publishing and help deliver educational resources to global audiences.

At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about. No two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.

Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning.

Hodder Learning is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

What you'll be doing

As part of a small, friendly team, you will play a crucial role in supporting our Global Product Team. Working closely with a variety of functions across the business, duties will include (but are not limited to):

Product administration

• Set up and maintenance of Head Contract records on Biblio
• Raising of purchase orders in Biblio and SAP for Product Team
• Supplier and royalties payee set-up
• Management of guidebook invoicing
• Coordination of fortnightly Investment Board meetings
• Maintaining internal tracking spreadsheets to ensure accurate records are kept

Author/Trainer care

• Drafting and sending out contracts for signature: Author, Series Editor, Contributor and Freelancer
• Maintaining freelancer renewals spreadsheet and processing renewals as and when due
• Arranging complimentary copies of titles and logins for author and contributors, and any additional gratis copies requested by product and content teams
• Coordination of Rocket Phonics training – liaising with schools, author and trainers to ensure training sessions are implemented smoothly
• Magazine Payments:
  • Collating and tracking payment sheets and budget for each issue of 14 magazine publications
  • Raising of purchase orders where relevant
  • Ensuring copyright forms are gathered and filed appropriately
  • Arranging distribution of gratis copies for contributors and subscribers

Market research

• Building and sending out surveys as briefed by product team
• Support with desk research/competitor research
• Support with administration of teacher teams/focus groups in the Recollective platform
• Tracking participant engagement
• Arranging incentives for market research participants
• Administrative support for standardisation and impact trials

Liaising with customers

• Shared responsibility of divisional inboxes; responding to, actioning, or triaging queries

Who we are looking for

The ideal candidate would be someone with previous administrative experience and in possession of the following skills/attributes:

• Good Microsoft 365 skills
• Strong attention to detail
• Quick and keen to grasp new processes and systems
• Excellent organisation and time management
• Good communication skills
• Strong attention to detail
• Able to work as part of a team
• Motivated and flexible
• An ability to think critically and problem-solve
• Excellent English language skills

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Please state in your application that you found this role through Creative Access.