Creative Access
Retail assistant

Retail assistant

locationLondon, UK
ExpiresExpires: 22/05/2024
Front of House / Customer Service
Part time

Closing date: 22nd May 2024

Salary: £27,352 per annum (pro rata £16,411.2 per annum)


Ready to dive into the world of arts and culture while honing your customer service skills?

We are currently looking for Retail Assistants to join our Retail team on a part-time, 24 hours per week, permanent contract.

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

The successful candidates will provide outstanding and consistent customer service to all visitors to the retail outlets and Southbank Centre. Maximising sales opportunities to help drive profit and thereby contribute to the overall success of Southbank Centre.

Please note that this role has regular rostered weekend work required, rostered and variable weekdays and the working day includes variable shift hours. 



  • Engage proactively with customers, fostering a welcoming environment by addressing their inquiries, offering thorough product knowledge, and providing tailored advice and recommendations whenever possible.
  • Implement in-house visual merchandising strategies to create appealing displays that highlight key products and drive sales.
  • Maintain the shop's cleanliness, tidiness, and optimal stock levels to enhance the overall customer experience.
  • Efficiently process sales transactions using the EPOS system, with meticulous attention to detail in handling credit and debit card transactions.


Knowledge, skills and experience

  • Previous experience in providing a high level of customer service in direct interactions, ideally within a sales setting.
  • Recognition of the significance of providing outstanding customer service.
  • Ability to identify and leverage sales opportunities to enhance revenue generation.
  • Clear and effective communication skills tailored to diverse audiences.
  • Proficiency in operating tills and transactions accurately.
  • Capability to address inquiries from and assist members of the public courteously.
  • Strong team player with the capacity to work collaboratively and independently.
  • Aptitude for exercising initiative and problem-solving skills, particularly in challenging scenarios.
  • Understanding of and dedication to promoting diversity and inclusion within the Southbank Centre and specifically within this role.
  • Willingness to undertake additional responsibilities as reasonably assigned by the Retail Shops Manager or the Head of Commercial.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.


Benefits & perks

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:

  • A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
  • 28 days annual leave, plus bank holidays
  • Enhanced sick pay
  • Enhanced family leave benefits
  • Up to 30% discounts at onsite retail, food and beverage vendors
  • Staff ticket offers for SC events
  • Free entry to Hayward Gallery
  • Free/discounted entry with other reciprocal organisations
  • Free staff yoga 
  • Season ticket loan


To learn more about this position please click the 'Apply' button.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email and we will be in touch with you to make the necessary arrangements. 

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all.  We pride ourselves in building a supportive environment to enable the development of our staff. 

Please state in your application that you found this role through Creative Access.

Level of experience

  • Entry