Retail assistants

Salary: £28,808 per annum ( this will be pro rata for part times and hourly rate is £13.85)

Hours: Please note that this role has regular rostered weekend work required, rostered and variable weekdays and the working day includes variable shift hours.

We are currently looking for retail assistants to join our Retail team on part-time, permanent and fixed-term contracts.

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The successful candidates will provide outstanding and consistent customer service to all visitors to the retail outlets and Southbank Centre. Maximising sales opportunities to help drive profit and thereby contributing to the overall success of Southbank Centre.

What you'll be doing

The retail assistants will work on a variety of responsibilities which includes but are not limited to:

• Engage with customers making them feel welcome, answering their queries, providing relevant product knowledge, and giving advice and suggestions where possible.
• Processing sales on the EPoS (Till) system, handling credit/debit cards transactions accurately and efficiently.
• Ensure the shop is clean, tidy and well stocked at all times.

To learn more about this position please download the attached Job Description via the 'Apply' button.

Benefits & perks:

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Please state in your application that you found this role through Creative Access.