Sales support administrator

Salary: £27,000 - £32,000 dependent on experience and location (+bonus +benefits)

Location: London

Provide essential administrative and operational support to the UK and Europe Sales teams at Hachette Learning.

At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about. No two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.

Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning. Hachette Learning is a division of Hachette, one of the largest publishing groups in the UK, with 10 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

What you'll be doing

The Sales Support UK and Europe plays a business‑critical role in supporting the UK & EU Schools and Trade Sales teams, ensuring they are equipped with accurate information, effective sales materials and reliable operational support. Acting as a central point of coordination between Sales, Marketing, Data and Operations, the role enables smooth execution of sales activity, high‑quality customer engagement and strong commercial outcomes.

With a particular focus on supporting UK trade customers, the role helps ensure timely communication of new title information, high standards of data accuracy, and consistent sales support processes.Through efficient administration, problem‑solving and cross‑team collaboration, the Sales Administrator contributes directly to sales effectiveness, customer confidence and revenue growth across the UK, with light‑touch support to Europe.

The role will be focused 90% on UK Sales activity and 10% on European.

Sales Support – UK (c. 90%)

• Ensures the UK Sales team is fully equipped to promote and sell our resources to schools, colleges, trade customers and distributors.
• Make sure Sales Consultants and Sales Managers have all required materials: sales information, samples, brochures, POS, display items, business cards and stationery.
• Coordinate preparations for conferences, school events, trade visits and exhibitions—ensuring the correct kit, display materials and stock are supplied.
• Support the booking, organisation and administration of UK sales events, school visits, webinars and team meetings (virtual and in‑person).
• Maintain and update relevant content on the Sales Hub in partnership with the Marketing team.
• Be the key point of contact between Sales and central teams (including IT, Operations and Customer Services) to resolve issues, requests or equipment needs.
• Process follow‑up tasks from conferences and events, including CRM updates, data entry and lead management.
• Act as an operational point of contact for UK trade customers, supporting clear and timely communication of new title information, availability and key selling details.
• Coordinate the preparation and circulation of trade‑facing title information and metadata reports, ensuring accuracy across pricing, ISBNs, formats, specifications and publication dates.
• Liaise with Marketing, Metadata, Supply Chain and Customer Services teams to resolve trade queries and maintain high standards of data quality.
• Support Trade Sales Managers with customer‑specific title lists, sales materials and basic performance data to enable effective account management.
• Assist Heads of Sales with the generation, organisation and distribution of sales data and reporting.

Sales Support – Europe (c. 10%)

• Provide mirrored administrative and logistical support to the Europe Sales activity, reflecting UK processes at an appropriate scale.
• Coordinate light but regular tasks such as maintaining contact lists, sending sample materials, updating CRM records and preparing basic sales information.
• Support the Europe Sales Manager with occasional event, visit or meeting administration (typically equivalent to around half a day per week).

Who we are looking for

Skills/Knowledge:

• Excellent written and verbal communication skills.
• Strong customer‑service mindset, with confidence dealing with senior school and trade stakeholders.
• Ability to multi‑task and prioritise conflicting deadlines.
• High attention to detail and accuracy.
• Proficiency across MS Office applications, including Excel, Outlook and Teams.
• Confident working with internal colleagues at all levels and across departments.
• Experience in administrative or sales‑support roles is desirable but not essential.
• Enthusiasm for education and supporting teachers and learners.
• A proactive, energetic self‑starter who enjoys taking ownership.
• Thrives as part of a busy and collaborative team.
• Highly organised, reliable and solution‑focused.
• Strong communicator who brings clarity and calm to busy workflows.

Experience

• This role does not require prior experience in publishing or sales support, as full training will be provided. It would particularly suit someone who enjoys administrative work, is highly organised, and is comfortable managing a varied and busy workload.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

The role will be based at our London office, with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and require any reasonable adjustments to support you in the recruitment process, you will have an opportunity to make this request in your application.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.