Team assistant

Salary: £28,500

Location: London

Contract type: Full-time, permanent contract

Interviews: Will be held in the week commencing Monday 27 April (and will be conducted in person at our London offices or via Zoom).

Start date: Immediate, subject to notice.

Join a small, dynamic team, assisting with the day-to-day running and promotion of creative writing courses for aspiring writers.

We're the writing school founded by the major literary and talent agency. Curtis Brown Creative has been helping writers tell their stories for over 14 years. We launched in 2011 with our flagship London-based Writing Your Novel courses with the aim of finding talented writers, and helping them to get the best out of their writing and to develop their novels to their full potential.

An exciting opportunity has arisen for a smart newcomer to join the small team at Curtis Brown Creative, a writing school which provides innovative and highly successful creative writing courses to aspiring writers, online and in London.

This role centres on the smooth running of our online and London-based courses, as well as our new online membership programme and our Breakthrough Writers’ Programme for under-represented writers. Your focus will be on course administration and student care, supporting the work of our Courses Management Team. You will also help support the Marketing and Digital Team, assisting with the creation of social media and website content. You’ll answer queries from our growing community of aspiring writers and students through our student queries inbox, social media channels and phones calls.

We are currently using a hybrid working pattern which involves 2-3 days per week working in central London and the remainder of the week working from home, subject to ongoing review.

We aim to build a creative environment that celebrates the differences of our students and colleagues, offering equal opportunities regardless of gender, race, socio-economic background, age, disability, sexual orientation and national origin. In our role as conduits and champions of cultural expressions we are conscious of our responsibility to reflect the world around us. This means making a considered effort to create an inclusive culture in the workplace and promote opportunities for the broadest possible range of talent. We welcome all applications from people with interesting ideas, skills and experience.

You must be either a British citizen or already have the right to work here (you will be asked to provide original documentation as evidence of this). Unfortunately, Curtis Brown Creative is unable to help with work permits, finding accommodation or travel costs.

Key responsibilities

The Team Assistant will provide support for the work of CBC’s Courses Management team and Marketing team – covering the running and promotion of CBC’s courses and services.

Courses management duties

• Student care and communication: Monitoring the busy main student inbox and phoneline, providing support to existing students and dealing with customer enquiries.
• Course administration: Providing administrative support to the Courses Team in the delivery of all our online and London-based courses and our reports and mentoring services, developing a strong sense of student satisfaction and reporting any potential issues to the relevant course manager. Including but not limited to: invoicing and chasing payments, distributing key course information to tutors and students, diarising speaker sessions, hosting guest speaker sessions, booking rooms and setting up classrooms for London-based courses, keeping the team diary updated, arranging and supporting meetings and events, liaising with literary agents and publishers.
• Online onboarding: Responsible for the onboarding of students to our shorter online courses, utilising pre-designed email flows in our Klaviyo system. Supporting tutors and students with sharing resources and work, and offering technical support to students.
• Reports and tutorials: Key responsibility as point person for end-of-course reports, including collating students’ work, liaising with editors and monitoring the quality of editor feedback.
• Online learning platform: Uploading and checking course content on our dedicated learning platform and student forum, including formatting and updating course materials, supporting tutors and students with sharing resources and work, and offering technical support to students.

• Course selection: Taking part in reading and discussing course applications with the CBC team to support the process of student selection, as well as providing administrative support for the selection process

Marketing & sales duties

• Customer satisfaction: Collecting customer feedback via surveys and email, analysing the results to help the CBC team innovate with improvements, add-ons and new services – growing customer loyalty, repeat purchases, and sales through personal recommendations.
• Updating website material: Assist in the day-to-day maintenance of the CBC Ecommerce website. Including updating courses and product descriptions and promotional copy, ensuring good SEO and links. Blogging on matters of interest to students and new writers.
• Social media: Help in monitoring CBC’s social media channels (currently X/Twitter, Facebook, Instagram, Threads and TikTok), seeking to build on engagement and further develop our social media presence.

Other duties

• Each member of staff must be adaptable and must pitch in where necessary to ensure our courses are promoted and delivered effectively, including covering the essential work of other staff during absence, and any other duties as the Managing Director may reasonably determine from time to time.

Who we are looking for

We’d love to hear from you if you have:

• Confident, clear and sensitive communication skills
• The ability to write engaging, tailored copy
• Familiarity with Microsoft products (Outlook, Word, Excel, Powerpoint)
• Strong administrative skills and attention to detail in your work
• Excellent time management skills and the ability to work under pressure
• Experience using social media (X/Twitter, Facebook, Instagram, TikTok and YouTube)
• Experience with website CMS and ecommerce systems
• Strong planning and problem-solving skills and a proactive attitude
• A strong interest in the creative arts – particularly books and publishing

And are:

• An innovative thinker with the desire to keep learning
• A self-starter with a strong work ethic
• An avid reader
• A confident, warm personality – a person who inspires trust
• Enthusiastic to work in a small team – drawn to the flexibility, pace and creativity this enables

To download the full job description, please click on the link below.

Download full job description

To apply, please send:

• Your CV
• A covering letter (please include details of the dates you are available to start)
• A sample blog post, written by you, which could potentially be used on the Curtis Brown Creative website. We suggest you choose a topic of interest to aspiring novelists who might be considering applying to one of our courses (Hint: our blog posts which offer writing tips/advice all come from our tutors, agents and published authors – don’t be tempted to write a blog post which gives writing advice yourself unless you have an appropriate level of experience).

We would like these materials as Word or PDF documents attached to an email. Please send to help@curtisbrowncreative.co.uk AND ENSURE YOU PUT ‘CBC TEAM ASSISTANT APPLICATION’ in the subject line of your email.

• This role closes for applications on Thursday 23 April 2026.

• Those selected for interview will be asked to complete a further written test.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.