Writing services assistant

Closing date for applications: Monday 16th March 2026 9:00am

Salary: £26,000

Location: Remote, with occasional meetings in London

Working pattern: Monday to Friday, 10am to 5.30pm

Reports to: Head of Writing Services

Contract: Fixed-term (12 months) with a view to extend

Join The Literary Consultancy as a Writing Services Assistant, providing administrative support and first-point-of-contact service for writers using our editorial and mentoring programmes.

The Literary Consultancy is the UK's first and leading editorial and manuscript assessment service, working nationally and internationally since 1996. TLC provides professional feedback to writers at all levels, from aspiring to professional, from a team of 90 editors, covering fiction, non-fiction, memoir, short stories, poetry and scripts. We also refer to trusted, qualified copy-editors, proofreaders and ghostwriters on a case by case basis. TLC's mentoring scheme, Chapter and Verse, supports writers toward completing ongoing book-length projects. We also host literary events for writers at our base, the world-renowned Free Word Centre in London, and an annual overseas writing retreat.

The Literary Consultancy is recruiting for the role of Writing Services Assistant. We are looking for an enthusiastic person to join our small but dedicated team and provide administrative support to the company across its writing services provision, from editing to mentoring and courses. You will be comfortable working in a customer-facing role, speaking with and offering support to writers at all stages of their writing journeys. Experience in an administrative role is essential, though it may be in another field or sector. We welcome career-switchers. There is no need to supply a CV or to declare academic qualifications for this role.

What you'll be doing

Administrative support (Writing Services)

• Responding to incoming client enquiries
• Hosting Discovery Calls for writers wishing to learn more about TLC
• Making sales calls and follow-up calls to customers
• Database entry and reporting across our services
• Customer journey management
• General admin and customer support for our Mentoring scheme Chapter & Verse
• General support of our TLC Editors & Mentors team

Administrative support (Programming)

• Responding to general membership and member emails
• Basic membership management (MemberPress)
• Events and courses sales reporting support
• General administration of our membership platform Circle
  

Administrative support (Prizes & Special Projects)

• Ad hoc admin support for partner programmes as they happen in our calendar, including prizes and competitions (e.g., the TLC LGBTQ+ Free Reads; SI Leeds Prize for Black & Asian Women; Bridport Prize; Desperate Lit Short Story Prize)
• Being a key point of contact for our ACE-funded Free Reads bursary scheme for low-income writers
• Tracking applications
• Keeping in touch with partners and applicants
• Liasing with partner organisations

Editorial support (Marketing)

• Generating and proofreading Writing Services related content for our website, monthly newsletter and social media platforms to ensure high quality content is available and up to date for writers engaging with TLC

Knowledge, skills and experience

• Previous administrative experience is highly desirable
• Proficiency in Office software and programmes (Word, Outlook, Excel)
• Strong communication skills: willingness to make calls and be proactive talking to writers and customers
• Excellent literacy
• A passion for literature, creativity and wellbeing
• Alignment with our values and company ethos

Benefits

• 22 days’ paid holiday entitlement plus bank holidays, increasing by one day per additional year of employment
• Enrichment week: one week of paid leave per annum for personal enrichment (volunteer work, skills training, creative pursuits, rest)
• Working from Home allowance
• £100 Waterstones voucher
• CPD-certified training through FSB Skills Academy
• Staff discount across services
• Being A Writer for-life membership

This role is a fixed-term 12 month contract with a view to extend. Our team works remotely, with occasional meetings in London. We are happy to consider applications from those interested in working 4 days per week instead of 5.

The deadline for applications is 9am GMT March 16th 2026. We will not close applications early, to allow for everyone to apply who might be considering it.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.