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Closing date: 14th December, 23:59Salary: £28k+ (depending on skills and experience) Do you have a positive, proactive attitude and demonstrable sales experience? Join Southbank Centre as a commercial events sales executive! The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.This is a sales role and ideal starting point into the world of commercial events at Southbank Centre; understanding the role commercial activity plays within Southbank Centre and an opportunity to progress and develop your sales skills. The commercial events team manages all aspects of commercial venue hires across Southbank Centre as well as cultivation/fundraising &amp; other internal events. We're best known to be the home of the BAFTAs, BFI Film Festival and hold graduations for most of London’s top Universities.  Main responsibilitiesEnquiries<ul><li>Manage the venue hire enquiry inbox ensuring a same day response, including distributing email enquiries to other members of the team and organisation as appropriate.</li><li>Answer the main events telephone enquiry line and distribute to team/internal departments where necessary.</li><li>Respond to venue hire, brand activation and commercial filming/photography enquiries, providing the enquirer with information on venues and date availability in a confident, knowledgeable and timely manner.</li><li>Maintain a consistently high level of customer service throughout the sales process.</li><li>Ensure all enquiry details are recorded correctly on Artifax, the events enquiry database, and rooms are correctly held where necessary.</li><li>Regularly follow up on all current enquiries to ensure all necessary systems and processes are managed and up to date.</li></ul>Sales<ul><li>Convert enquiries to confirmed business as well as proactively drive forward revenue and contribute to achieving the yearly sales target.</li><li>Monitor &amp; manage the promotion, enquiries and sales of the different spaces as advised by the commercial events sales manager.</li><li>Monitor &amp; manage commercial filming/photography enquiries via the FilmApp application portal, including providing costs, collecting information/necessary paperwork from clients, booking in site visits and contracting the shoots.</li><li>Liaise with clients to gather detailed information about their event, advise and up-sell as appropriate, until the event is confirmed.</li><li>Conduct knowledgeable and structured site visits of all spaces.</li><li>Liaise with the internal Diary Planning team to ensure venues are available for client use and can sit alongside other activity taking place across site.</li><li>Issue venue hire contracts and invoices as required.</li><li>Hand events efficiently and clearly over to the nominated Event Manager, ensuring a smooth and clear transition for the client.</li><li>Work with the commercial marketing manager to promote key spaces, maximising visibility within the industry.</li><li>Produce regular sales reports as required.</li></ul>Relationships &amp; partnerships<ul><li>Develop long term, collaborative partnerships with key clients where a mutually beneficial relationship can support the aims of the Southbank Centre.</li><li>Undertake account management for small and medium sized clients and to support the commercial events sales manager with account management for larger clients.</li><li>Assist the commercial event sales manager with entertaining prospective clients, when required.</li><li>Support Commercial Event Sales Manager in attending trade shows and exhibitions and to represent SC at networking events as required.</li><li>Develop long term relationships with all internal stakeholders</li><li>Maintain a good knowledge on key competitors and industry trends</li></ul> Knowledge, skills and experience<ul><li>Demonstrable sales experience and customer service skills in a similar sector, field or venue</li><li>An understanding of the events industry and can demonstrate transferable skills to this role</li><li>An understanding of selling an artistic venue as a commercial space</li><li>Confident and outgoing communicator both verbally and in writing</li><li>Able to build strong relationships with both our internal and external stakeholders</li><li>A positive, proactive attitude and a methodical approach with attention to detail</li><li>The ability to work flexibly, alone and as part of a team in a fast-paced environment</li><li>Able to balance a busy schedule of work, with deadlines and shifting demands</li><li>Numerical skills and knowledge of working to financial targets;</li><li>Demonstrable administration and IT skills</li><li>Willingness to occasionally work outside of normal working hours, if required (Time Off In Lieu is available). This happens 2 to 3 times a year maximum.</li><li>Demonstrates an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job.</li></ul> We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements. If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.Please state in your application that you found this role through Creative Access.

The Southbank Centre

Commercial events sales executive

Closing date: 9th December 2023Salary: circa £35,000 per annum Drive efficient project delivery, manage team resources, and foster creativity in a vibrant arts setting as a studio manager.The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.We are currently looking for a Studio Manager to join our Design team on a full time permanent basis. The successful candidate will support the Head of Design &amp; Brand in managing and planning the workload of the Design Studio, and delivering projects across the organisation.The Design Studio works across every Department of the Southbank Centre, from Marketing to Programming, Creative Engagement to Commercial. We are a busy team of nine, actively working on around 100 jobs at any one time.As Studio Manager, you will be a central component of the design team and the go-to person for internal stakeholders. You’ll be instrumental in realising a multitude of projects across the organisation, helping to facilitate great creative work, and connecting the designers to our internal clients.You will enjoy working in a fast-paced but supportive environment, and are very comfortable multi-tasking. You’ll be motivated to develop our processes and systems with the Head of Design &amp; Brand, to create an efficient, effective, and equable working environment, aiming to get the best from everyone. Some experience working within a creative agency or in-house design team, and managing the creative process and delivery would be beneficial. Responsibilities<ul><li>Actively managing demand and capacity within the team, including the short-term planning of resource</li><li>Building and managing relationships with internal stakeholders, to ensure effective long-term planning of festivals and campaigns that require the Design Studio’s input</li><li>Overseeing the Design Studio’s schedule of jobs, and allocating jobs to the designers and artworkers</li><li>Helping to estimate the time needed on jobs</li><li>Determining priorities within the team</li><li>Helping to coordinate the larger and more complex festival and campaign identities</li><li>Ensuring the design team are briefed</li><li>Arranging and attending of meetings</li><li>Supporting the Head of Design with sourcing and managing of freelance design and artworkers, and team recruitment and onboarding</li><li>Managing holiday planning, and ensuring adequate cover</li><li>Helping to improve and optimise efficiency within the team through creating, improving and maintaining systems and processes</li><li>Raising POs, managing budget codes, and overseeing a freelance budget</li><li>Creating monthly data reports</li><li>Providing cover for the Print and Design Coordinator as needed</li><li>Any other duties as reasonably requested by the Head of Design &amp; Brand</li></ul> Knowledge, skills and experience<ul><li>Able to demonstrate a methodical approach to the job and a keen eye for detail</li><li>Able to collaborate within the team in order to prioritise projects accordingly, and with external teams to help manage deadlines</li><li>Able to effectively communicate at all levels with both internal and external stakeholders</li><li>Able to work efficiently in a fast-paced environment with multiple deadlines</li><li>Demonstrable or transferable skills in Studio or Project Management</li><li>Experience using project management tools</li><li>Can demonstrate proficiency in using and creating spreadsheet and/or databases</li><li>Able to execute confidently print and digital processes</li><li>Has an interest in working in the Arts/creative sector</li><li>Able to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job</li></ul>If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role. Benefits &amp; perksAs well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:<ul><li>A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.</li><li>28 days annual leave, plus bank holidays</li><li>Hybrid working model (3 days office working, 2 days from home)</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Up to 30% discounts at onsite retail, food and beverage vendors</li><li>Staff ticket offers for SC events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga </li><li>Season ticket loan</li></ul> We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff. Please state in your application that you found this role through Creative Access.

2 Creative and Design Permanent position Opportunities