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Closing date for applications: 19th December 2025 at 9.00amSalary: £28,662 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid workingContract: Fixed-term until 31 August 2026,&nbsp;working 35 hours per weekLocation: Manchester&nbsp;Interviews: 15th and 16th January (virtual) This role is a fantastic opportunity for a skilled communicator to join Arts Council England, providing excellent customer service and helping applicants submit their strongest funding applications.We are looking to recruit an assistant to join our busy customer services team in our Manchester Office. The role is to respond to telephone, webchat and written enquiries about all aspects of Arts Council’s work to very high standards. Mainly this will be helping applicants to navigate our systems and to make the very best applications to our funding programmes. It is a busy department with strict service levels and standards of service.&nbsp;We are looking to recruit an organised, customer-focused individual who can manage multiple systems at the same time to provide excellent and helpful responses to enquiries. The candidate will be able to absorb and retain large amounts of information, juggle priorities and distribute information in an engaging and compelling way to customers from different backgrounds and abilities. Full training will be given, but it is expected that the successful candidate will have experience in customer service. If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you will be rewarded with an excellent salary and benefits package.&nbsp; Responsibilities<ul><li>You will respond to telephone, email and webchat enquiries, undertaking research where required, ensuring that a timely, cost efficient, accurate and high-quality service is being delivered to customers both internal and external</li><li>You will assist customers with all enquiries, including assisting with complex application questions, helping applicants to balance budgets and give technical advice and support on Arts Council’s application systems</li><li>You will build and maintain relationships with colleagues throughout the organisation: maintaining an overview of corporate projects and initiatives, ensuring that you have sufficient knowledge to pass this information on to customers and colleagues. You will also identify gaps in information resources and work with officers customer services and head of customer services to fill them, with a focus on improving the service every time</li><li>You will be a champion of Grantium (our grant management system) and all of our systems. You will give guidance and advice to external customers on this to enable them to make applications</li><li>You will develop a comprehensive knowledge of National Lottery Project Grants, and all other Arts Council programmes in order to provide outstanding customer service enabling customers to make the best possible quality applications</li><li>You will undertake specified project work and research where required to develop and enhance the quality of service to the customer</li><li>You will resolve customer problems pre and post applications, taking ownership of issues and ensuring that the customer is kept informed of progress and resolution is reached within the appropriate service level targets</li><li>You will work with the officers, customer services to undertake project work to improve the quality of service to customers and help build relationships and advocacy of the customer services team across the organisation</li><li>You will act as an advocate for the Arts Council, representing customer services at meetings and deputising for the officers, customer services where appropriate</li><li>You will assist in monitoring the service and will be providing administrative support to the head of customer services and officers</li><li>You will combine your ability to provide an excellent customer service with a flexibility and curiosity to work beyond this area of work, contributing to areas outside of your daily responsibilities within the customer services team’s activities</li><li>You will expect to work to strict deadlines and service levels and be happy to have your work regularly quality assured to ensure we are providing high-quality, consistent service to every customer. You will continually enhance your knowledge and expertise as new programmes and information are released</li><li>You will understand that to offer the best service the customer services may sometime need to work flexibly: your core hours will be Monday-Friday 9.00am-5.00pm, majority of time will be working on the telephone and in the Manchester office</li><li>You will contribute to the organisation’s commitment to diversity and its implications for the arts, promoting a diversity perspective in all aspects of the post’s objectives and activities</li><li>You will contribute to a positive working culture in the organisation by taking a proactive approach to learning, responding to change, inclusive practice, and environmental responsibility</li><li>You will reflect the Nolan Principles of Public Life and the Arts Council's values with a commitment to equality, diversity, and inclusion</li></ul> Knowledge, skills &amp; experience<ul><li>To succeed in this role, you will have experience of providing excellent customer experience on the telephone and in writing, in a professional environment</li><li>You will have an awareness of the Data Protection and Freedom of Information acts and how they apply to enquiries activities coupled with the ability to provide accessible formats to meet the needs of customers with disabilities and speakers of languages other than English</li><li>You will have a good IT knowledge, including using MS Excel and the ability to learn new systems and use multiple systems at one time</li><li>You will be able to guide and advise customers on basic IT matters and resolve technical problems to enable them to make a quality application and also have the ability to learn, interpret and retain complex information and find solutions</li><li>You will have the experience and skills to handle difficult calls or emails from frustrated customers, some of whom find making applications challenging, or may be unhappy with decisions we have made</li><li>You will be organised with the ability to work on own initiative and juggle multiple priorities, exercising effective judgement when managing complex tasks</li><li>You will have good interpersonal and communication skills – both speaking and in writing – and the ability to communicate effectively and professionally in a confident and engaging manner and influence individuals over whom there is no formal line-management relationship, championing and promoting new ideas that contribute to the aims of the organisation</li><li>You will be able to gather and analyse information and offer customer-centric solutions to users of the service. You will be able to translate complex information using plain English and adapt your communication style to customers from every background and capability in an engaging and informative way. You will also have a good understanding of the Arts Council’s duty as a public body under current diversity legislation, the current diversity agenda and its relationship to the arts.</li></ul>To view the job description and the recruitment pack, which outlines more details about working for Arts Council, please click 'Apply'. Additional informationArts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility. The role will be based in Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week.&nbsp;Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click&nbsp;<a href="https://www.artscouncil.org.uk/jobs-and-careers/benefits/arts-council-retirement-plan" target="_blank">here</a>.&nbsp; Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website&nbsp;<a href="https://hive.evenbreak.co.uk/" target="_blank">here</a>.We believe our recruitment process should be inclusive and transparent. Find out what to expect with our&nbsp;application&nbsp;<a href="https://www.artscouncil.org.uk/jobs-and-careers/guidance-how-apply-and-recruitment-selection-process?auHash=QxcNlYWvlwWHSvfWsepqRpAoDWLrA_6kG7PPnLT8CMY#t-in-page-nav-1" target="_blank">Guidance: How to apply and recruitment selection process | Arts Council England</a> and more about our commitment to diversity on our website&nbsp;<a href="https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity" target="_blank">here</a>.&nbsp; Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.Please state in your application that you found this role through Creative Access.

Arts Council England

Assistant, customer service

Closing date for applications: 16th January 2026Salary: £26,500 + project-based commission&nbsp;Start date: February 2026Position: Full-time, permanent Step into the heart of a production company in this entry-level role, gaining hands-on experience across pitches, shoots and projects while keeping a dynamic office running smoothly.Founded in 2008, CANADA is a creative production company with offices in London, Barcelona and Los Angeles, representing an international roster of directors and photographers and home to some of the best production talent around. We tell culturally resonant stories through the highest level of filmmaking craft.CANADA is hiring a full time&nbsp;office manager / production assistant to join our UK team. This hybrid role is an opportunity for someone proactive, ambitious and culturally switched on who is looking to work towards a career in production, whilst overseeing the day-to-day running of the London office and working closely with the CANADA team.Alongside managing our office, you’ll get hands-on experience across our departments, from supporting CANADA executive producers, producers, directors and photographers on pitches to attending shoots and assisting with project delivery, new business and PR. You’ll also be a key part of our company’s culture: someone who’s not just keeping things organised and keeping us working smoothly, but playing a part in CANADA’s personality, reputation and identity.&nbsp;As the first person many of our clients, suppliers, talent and collaborators will interact with, it is important that you are personable, confident, level-headed, organised and proactive. Working across specific productions across music videos, commercials and stills and keeping up with the general office responsibilities, you must be able to manage your own time and stay on top of long- and short-term tasks. You are someone who loves to be organised, has high standards, takes pride in their work and is hungry to learn.We welcome applicants from any previous roles and backgrounds, although a basic understanding of and curiosity about the industry and a strong desire to work in production are required. This is an entry level role with the potential to progress and help shape a fast-growing company; being a relatively small team, all staff work together closely. You will be trained first-hand by our world class senior production team with a view to growing your role and taking on more production responsibilities in the future.&nbsp; Responsibilities<ul><li>Keep the office running smoothly: general maintenance, liaising with suppliers, ensuring the office is tidy and well stocked, booking travel and couriers</li><li>Welcome visitors, freelancers, directors and photographers to the office and be the point of contact for those visiting the UK from abroad</li><li>Support EPs and producers as production assistant: production admin, research, call sheets, project travel and logistics</li><li>Help co-ordinate events and meetings</li><li>Assist with company communications and correspondence: represent us with clarity and professionalism across incoming calls and email enquiries, forwarding to appropriate staff member</li><li>Onboarding of freelancers and ensuring consistency across CANADA’s productions</li><li>Liaise with our Barcelona and LA offices on inter-office needs</li><li>Be an active presence in the office: someone who takes initiative and brings positive energy</li></ul> Knowledge, skills &amp; experience<ul><li>A genuine passion for production, music videos, photography, film and music and interest in the creative industries</li><li>Someone proactive and detail-oriented who takes ownership and follows through</li><li>Excellent communication skills and attention to detail</li><li>Broad and up-to-date digital skills</li><li>A collaborative mindset and a good sense of humour</li><li>A desire to be part of and shape a warm, inclusive and forward-thinking company</li><li>Curiosity, reliability and enthusiasm</li></ul>To apply, please upload your CV with the subject&nbsp;Office Manager / Production Assistant Application.&nbsp;Applications close on 16th January and applicants will be contacted about an interview before 30th January.&nbsp;CANADA believes in inclusive recruitment. Applicants are welcome to request any necessary reasonable adjustments to the applications and interview process. We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

CANADA

Office manager/production assistant

Closing date for applications: 6th January 2026Salary: £28,500 pa.Contract: Full-time, six-month contractStart date: Immediate, subject to notice Help administer, coordinate, and promote creative writing courses that support aspiring writers, while providing exceptional support to students, tutors, and the wider creative community.An exciting opportunity has arisen for a smart newcomer to join our small team, which provides innovative and highly successful creative writing courses to aspiring writers, online and in London.This role centres on the smooth running of our online and London-based courses, as well as our Breakthrough Writers’ Programme for under-represented writers. Your focus will be on course administration and student care, supporting the work of our courses management team. You will also help support the marketing and digital team, assisting with the creation of social media and website content. You’ll answer queries from our growing community of aspiring writers and students through our student queries inbox, social media channels and phones calls.You’ll be based at our central London offices, but please note we are currently using a hybrid working pattern which involves a minimum of three days a week in the office with some working from home, subject to ongoing review. Responsibilities&nbsp;Courses management duties &nbsp;<ul><li>Student care and communication: monitoring the busy main student inbox and phoneline, providing support to existing students and dealing with customer enquiries.</li><li>Course administration: providing administrative support to the courses team in the delivery of all our online and London-based courses and our reports and mentoring services, developing a strong sense of student satisfaction and reporting any potential issues to the relevant course manager. Including but not limited to: invoicing and chasing payments, distributing key course information to tutors and students, diarising speaker sessions, hosting guest speaker sessions, booking rooms and setting up classrooms for London-based courses, keeping the team diary updated, arranging and supporting meetings and events, liaising with Curtis Brown and C&amp;W’s book department. &nbsp;</li><li>Online onboarding: Responsible for the onboarding of students to our shorter online courses, utilising pre-designed email flows in our Klaviyo system. Supporting tutors and students with sharing resources and work, and offering technical support to students. &nbsp;&nbsp;</li><li>Reports and tutorials: key responsibility as point person for end-of-course reports, including collating students’ work, liaising with editors and monitoring the quality of editor feedback. &nbsp;&nbsp;</li><li>Online learning platform: uploading and checking course content on our dedicated learning platform and student forum, including formatting and updating course materials, supporting tutors and students with sharing resources and work, and offering technical support to students. &nbsp;</li><li>Course selection: taking part in reading and discussing course applications with the CBC team to support the process of student selection, as well as providing administrative support for the selection process.&nbsp;</li></ul>Marketing &amp; sales duties<ul><li>Customer satisfaction: collecting customer feedback via surveys and email, analysing the results to help the CBC team innovate with improvements, add-ons and new services – growing customer loyalty, repeat purchases, and sales through personal recommendations.</li><li>Updating website material: assist in the day-to-day maintenance of the CBC Ecommerce website. Including updating courses and product descriptions and promotional copy, ensuring good SEO and links. Blogging on matters of interest to students and new writers. &nbsp;</li><li>Social media: help in monitoring CBC’s social media channels (currently X/Twitter, Facebook, Instagram, Threads and TikTok), seeking to build on engagement and further develop our social media presence.&nbsp;</li></ul>Other duties&nbsp;<ul><li>Each member of staff must be adaptable and must pitch in where necessary to ensure our courses are promoted and delivered effectively, including covering the essential work of other staff during absence, and any other duties as the managing director may reasonably determine from time to time.&nbsp;</li></ul> Knowledge, skills &amp; experience<ul><li>Confident, clear and sensitive communication skills</li><li>Strong administrative skills and attention to detail in your work</li><li>The ability to write engaging, tailored copy</li><li>Familiarity with Microsoft products (Outlook, Word, Excel, PowerPoint)</li><li>Excellent time management skills and the ability to work under pressure</li><li>Experience using social media (X/Twitter, Facebook, Instagram, Threads, TikTok and YouTube)</li><li>Experience of using website CMS (customer service management)</li><li>Strong planning and problem-solving skills and a proactive attitude</li><li>An interest in the creative arts – particularly books and publishing</li><li>An innovative thinker with the desire to keep learning</li><li>A self-starter with a strong work ethic</li><li>An avid reader</li><li>A confident, warm personality – a person who inspires trust</li><li>Enthusiastic to work in a small team – drawn to the flexibility, pace and creativity this enables</li></ul> Additional informationPlease note, this role is a fixed-term contract for a minimum of 6 months.You must be either a British citizen or already have the right to work here (you will be asked to provide original documentation as evidence of this). Unfortunately, Curtis Brown Creative is unable to help with work permits, finding accommodation or travel costs.To apply, please send these materials as a Word of PDF document to the email given on our website via the 'Apply' button:<ul><li>Your CV</li><li>A covering letter (please include details of the dates you are available to start)</li><li>A sample blog post, written by you, which could potentially be used on the Curtis Brown Creative website. We suggest you choose a topic of interest to aspiring novelists who might be considering applying to one of our courses (Hint: our blog posts which offer writing tips/advice all come from our tutors, agents and published authors – don’t be tempted to write a blog post which gives writing advice yourself unless you have an appropriate level of experience).</li></ul>Those selected for interview will be asked to complete a further written test. Interviews will be held in the week commencing Monday 12 January (and will be conducted in person at our London offices or via Zoom). We aim to build a creative environment that celebrates the differences of our students and colleagues, offering equal opportunities regardless of gender, race, socio-economic background, age, disability, sexual orientation and national origin. In our role as conduits and champions of cultural expressions we are conscious of our responsibility to reflect the world around us. This means making a considered effort to create an inclusive culture in the workplace and promote opportunities for the broadest possible range of talent. We welcome all applications from people with interesting ideas, skills and experience.Please state in your application that you found this role through Creative Access.

3 Front of House / Customer Service Opportunities in England