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Application deadline:&nbsp;Mon 16 September, 10amSalary: £28,000 to £30,000 per annum pro rataContract: Permanent full-timePlace of work:&nbsp;Jacksons Lane, Highgate, London, N6Interviews:&nbsp;Friday 20 September 2024 Do you have experience delivering excellent customer service within an arts organisation?This role is to manage all aspects of the customer experience function at Jacksons Lane including our Front of House team, scheduling shifts for the zero-hour staff, training and recruiting new staff, financial reconciliation and supporting with the management of our Supporters scheme. This also includes administrating and monitoring the Box Office system, working to enhance the overall visitor experience, and ensuring best practice is followed throughout the full FoH team.&nbsp;This role will support the General Manager on day-to-day maintenance matters and work closely with the Hires &amp; Events Manager to provide an excellent customer experience for those hiring the building. This role is based on the Welcome Desk 2 days a week and 3 days in the office.&nbsp;&nbsp;ResponsibilitiesWelcome desk, Box Office &amp; Front of House&nbsp;<ul><li>Open and close the building, taking responsibility for all fire and safety checks.&nbsp;</li><li>Ensure the safety, security, cleanliness, and tidiness of the venue always.&nbsp;</li><li>Provide a friendly welcome to all visitors and users of the building.</li><li>Receive general enquiries in person, by phone and email, and providing accurate information where possible or directing queries to the appropriate member of staff.</li><li>Assist with events, and room hires ensuring all spaces are clear and ready for use.</li><li>Liaise with the marketing team on marketing displays, direct mailing, and other activities to maximise sales, promote the venue and ensure there is a co-ordinated approach to the Jacksons Lane brand.</li><li>Ensure that performances managed, and that there are clear communications with technicians, visiting companies and the café/bar team.</li><li>Ensure relevant Health &amp; Safety duties are undertaken and report any issues or incidents to the General Manager.</li><li>Report any building or maintenance concerns to the General Manager.</li><li>Take overall responsibility for customer comments and complaints, ensuring the General Manager is informed of any action taken.</li><li>Uphold Child Protection policy and Safeguarding procedures, in addition to all other Operational Policies.</li><li>Take overall responsibility of the day-to-day use and administration of the Box Office system, Spektrix.&nbsp;</li><li>With the Marketing Manager ensure that the Box Office system and website are properly coordinated, up to date and functioning effectively.&nbsp;</li><li>Sell, reserve, refund and exchange tickets and respond to booking enquiries in person, by phone, and by email.&nbsp;</li><li>Develop and implement policies and procedures for ticket returns; refunds; group bookings; promotional offers; and concessionary, complimentary and access tickets.</li><li>Ensure accurate customer details are taken within GDPR guidelines across the Front of House Team and ensure that this data is maintained and updated when required.</li><li>Keep excellent financial records, reconcile all cash and income, lead on regular banking reconciliations, and liaise with Finance Manager on any financial concerns.</li><li>To work with Marketing, and Artistic Programming to maximise income generation through ticket sales and donations. Communicating any marketing initiatives and promotions to the wider Front of House team.</li><li>Develop and produce Box Office reports for marketing analysis and financial forecasting.&nbsp;</li></ul>Staff management<ul><li>To line-manage the Duty Managers and FoH and Events Assistants, and to develop an effective FOH staffing structure that will deliver a great customer experience and support the building operations.&nbsp;</li><li>Lead on the recruitment, induction, and regular training of Duty Managers and FoH and Events Assistants.</li><li>Take full responsibility for producing and managing the monthly rotas for zero-hour staff, ensuring that time sheets are accurately completed by the team and submitted to the Finance Manager.</li><li>Ensure the performance and development of all FoH staff is monitored through an appraisal programme and 1:1 meetings.</li><li>To develop and maintain effective operations that promote clear communications within the entire FoH team.</li><li>Ensure appropriate access arrangements are made for visitors and staff, taking into account the provisions of the Disability Discrimination Act.</li></ul>Fundraising<ul><li>Be a first point of contact for individual donors and provide information about donations using Spektrix to monitor donation details and individual giving.</li><li>Support the Executive Director with the management of the individual giving supporters’ scheme.</li></ul>General<ul><li>To report to the General Manager regularly on the progress and developments at the Welcome Desk through weekly meetings and scheduled appraisals.</li><li>To always act in accordance with Jacksons Lane’s policies and procedures.</li><li>Undertake administration relevant to this role and attend training and meetings as required.</li><li>Undertake any other duty as may reasonably be requested by the Executive Management Team</li><li>To act as the Deputy Safeguarding Lead supporting the Safeguarding Lead to ensure policies and practices are carried out.</li><li>Any other support or administrative duties that the CEO’s might reasonably require.</li></ul>&nbsp;Please click the 'Apply' button for the full job description.Jacksons Lane has a strong commitment to increasing the diversity of our staff. With this in mind, all candidates who indicate on the equal opportunities monitoring form that they are from an ethnically or culturally diverse background and/or are disabled, and who meet the Essential Criteria of the Person Specification will be guaranteed an interview.Please state in your application that you found this role through Creative Access.

Jacksons Lane

Visitor experience manager

Closing date: Monday 30th September at 10amSalary: £45,000 - £50,000&nbsp;Are you ready to lead the fundraising efforts for one of the most dynamic dance companies in the UK, driving our mission forward by cultivating key relationships and securing vital support for groundbreaking artistic work?Working closely with the Senior Leadership Team, Development Associate and Development Officer, The Head of Development will support Matthew Bourne's artistic vision by leading on the development and delivery of the New Adventures Fundraising Strategy to maximise voluntary income, particularly through Trusts and Foundations and Major Gifts. The post holder will work proactively to identify, cultivate engage and maintain excellent relationships with new and current donors and supporters as well as supporting the cultivation and stewardship of Corporate Supporters.&nbsp;ResponsibilitiesStrategy and management<ul><li>Together with the Deputy Managing Director and Group Managing Director, lead on the creation and implementation of the New Adventures fundraising strategy. This includes maintaining and enhancing understanding of New Adventures activities and future plans for planning of and applications to Trusts and Foundations, Major Gifts approaches&nbsp;and funder relationships.&nbsp;&nbsp;</li><li>Work with the Finance and Operations team to manage and report on the Trusts and Foundations income stream including financial planning and achieving fundraising targets.&nbsp;</li><li>With the support of the Development Officer, liaise with the Marketing and Communications team to create fundraising collateral and donor communications.&nbsp;</li><li>With the support of the Development Officer, liaise with the wider team regarding data capture and analytics, in order to communicate New Adventures’ impact to relevant stakeholders.</li><li>Keep up to date with current and future trends affecting philanthropy and donor recruitment, making recommendations that will inform our approach and the Fundraising Strategy.&nbsp;</li><li>With the&nbsp;Deputy Managing Director and Group Managing Director, champion the importance of fundraising internally, engaging staff and Trustees, collating information about fundable projects and developing impact stories.</li><li>With the support of the Development Officer, maximise gifts and advocacy from new and existing prospects,&nbsp;providing stewardship to encourage long term support&nbsp;as well as delivery and tracking of benefits.</li></ul>Administration and finance<ul><li>Contribute to the setting of annual income targets with the&nbsp;Group Managing Director and Deputy Managing Director.</li><li>Manage agreed income and expenditure budgets. Including regular forecast updates to the Finance Manager on income and expenditure for reporting to the Board.</li><li>Lead on the administration, reporting to and management of the quarterly&nbsp;Development Sub Committee meeting.&nbsp;</li><li>With the support of the Development Officer, use the company’s CRM system to manage development data, track funder journeys and ensure the data that is stored is fit for purpose and GDPR compliant.&nbsp;</li><li>Liaise with the Finance Manager and Development Officer to ensure that income is properly administered, including&nbsp;acknowledgement, financial receipts, maximising donation value and Gift Aid.</li><li>Liaise with the Deputy Managing Director and the Chief Operating Officer to create and implement fundraising policies and processes. Including ensuring all fundraising activity meets legal requirements.&nbsp;</li><li>Work with the Deputy Managing Director and the Take Part team to ensure evaluation requirements are integrated into funded projects from the outset.</li><li>With the support of the Development Officer, manage processes for securing new and retaining existing supporters, including prospect research, writing and updating plans, initiating approaches, and providing briefing notes in advance of stakeholder meetings for colleagues as appropriate.&nbsp;</li></ul>Trusts and foundations<ul><li>Lead on the writing of applications to Trusts and Foundations and other grant giving bodies, build and continue to research prospects for New Adventures’ Trusts and Foundations pipeline.&nbsp;</li><li>Work with the Deputy Managing Director to prioritise projects for Trusts and Foundations funding and targeted Philanthropy.</li><li>Lead on developing relationships with current and prospective Trusts and Foundations, inviting them to get closer to the work through attendance at events, workshops, and performances where appropriate.</li><li>Liaise with the Finance and Operations and Take Part teams to ensure application budgets comply with funders guidelines, and grants are spent in line with funding agreements.&nbsp;</li></ul>Major gifts<ul><li>Work with the Group Managing Director and Deputy Managing Director to cultivate, secure and steward major gifts (Gifts exceeding £5,000 in value).</li><li>Identify projects and opportunities across the Artistic and Take Part programmes, which may be of interest to particular prospects.&nbsp;</li><li>Lead the development and delivery of compelling asks for support from Individuals as well as tailored cultivation plans.</li><li>Develop a strategy for growing the donor pipeline and securing new gifts including researching, identifying, and approaching new UK and International prospects across giving levels, including six figure donations.&nbsp;</li><li>Build long–term relationships with supporters ensuring they are fully engaged and committed, that renewals are secured, and gift levels increased where possible.</li></ul>Corporate and events<ul><li>Support the Development Associate to secure and deliver cash and in-kind corporate partnerships.</li><li>Support the Development Associate and Development Officer on events strategy and delivery and management.</li><li>Working with the Development Associate develop creative ways for donors to engage with New Adventures through a bespoke and varied programme of Events, including gala nights, press nights, project visits, cultivation and members events, and other fundraising activities.</li><li>Provide direction and briefing to the Development team and New Adventures staff ahead of donor engagement events.&nbsp;</li></ul>Line management<ul><li>Support the Development Officer to manage a reporting schedule for New Adventures funders.&nbsp;</li><li>Support the Development Officer to deliver a timely thanking process for all levels of donations, gifts and grants.</li><li>Support the Development Officer to provide timely donor communications around the charity’s Take Part work, events and donor stewardship programmes.</li><li>Support the Development Officer to deliver and administer a new Regular Giving programme.&nbsp;</li></ul>Advocacy&nbsp;<ul><li>To attend events, press/gala nights and important company performances and fundraising events, including occasional UK and International travel.&nbsp;</li><li>Always act as an advocate for the company.&nbsp;</li><li>To attend industry events as a representative of the company.&nbsp;</li><li>On occasion, tour with the company and represent the company at the presenting venues with overnight stays as required.</li></ul>General&nbsp;<ul><li>Take an active role in your continuing professional development, identifying relevant training and professional development opportunities.&nbsp;</li><li>To work at all times in accordance with New Adventures’ Environmental Policy and Plan and to proactively develop and encourage environmentally sustainable practice.&nbsp;</li><li>To embody the New Adventures policies and any other policies or plans New Adventures may introduce in the future.&nbsp;</li></ul>Other&nbsp;<ul><li>Other Trusts and Foundations related administration as reasonably required.</li><li>Other Major Giving related administration as reasonably required.</li><li>Other fundraising and events duties as reasonably required by the Group Managing Director, Deputy Managing Director and Development Sub-Committee.</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Do you have experience of implementing a fundraising strategy in line with the ambition of an organisation?&nbsp;</li><li>Do you have knowledge about fundraising in the arts sector, including best practice, trends, opportunities and challenges?&nbsp;</li><li>Do you have experience of working collaboratively with colleagues across different areas of an organisations operations i.e., finance and education?&nbsp;</li><li>Do you have experience of working with a CRM system to support your workflow and track progress as well as record financial data?&nbsp;</li><li>Do you have previous experience of writing successful Trusts and Foundations applications?&nbsp;</li><li>Do you have knowledge of GDPR, data protection and fundraising compliance?</li><li>Do you have line management experience?</li><li>Do you have excellent written and verbal communication skills?</li><li>Do you have the ability to convey detailed information in a concise and compelling way?</li><li>Are you a highly organised person with a proven ability to prioritise a wide range of tasks with effective time management in order to meet deadlines?</li><li>Are you flexible, approachable and adaptable – with the ability to work well within and lead a small team?</li><li>Do you willingly share ideas, resources and information with others?&nbsp;</li><li>Do you have a positive, approachable, can-do attitude?</li></ul>&nbsp;If you need any support with your application or have questions, please contact Louise Miller, <a href="mailto:mail%20to:%20louisemiller@new-adventures.net" target="_blank">louisemiller@new-adventures.net</a> with ‘Head of Development’ in the subject line.We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

New Adventures

Head of development

Closing date: 24th September 2024 at 5pmSalary: £36,931 to £38,923Contract: Permanent, full-timeLocation: Highbury, London&nbsp;Connect creative students with game-changing mentors, work experiences, and career opportunities!We are looking to recruit an energetic and driven individual for the role of Industry Progression Manager at LSA who can communicate the ambitious and exciting goals of LSA to the creative industry. This unique role requires an individual who can forge strong relationships within the creative industries to generate mentoring and work experience opportunities for LSA students in order to ensure they graduate from LSA ‘work ready’. Candidates for this role should also have an awareness of the progression pathways available to LSA students, including higher education establishments.&nbsp;Responsibilities<ul><li>Establish and maintain productive working relationships with industry professionals and organisations to support student progression into the creative industries.</li><li>Manage the LSA Work Experience Programme to develop sufficient industry work experience opportunities to ensure that all students participate in work experience over the two-year course.</li><li>Manage the LSA Mentor Programme, recruiting industry professionals from all sectors of the creative industries and carefully matching them with student mentees who qualify for the programme.</li><li>Develop productive relationships with Higher &amp; Further Education providers and in collaboration with pastoral leads develop an effective programme to communicate HE &amp; FE opportunities and guidance to students (UCAS, Employability events, etc).&nbsp;</li><li>Effectively communicate the Mentor and Work Experience Programmes to LSA students and staff to maximise engagement in both programmes.</li><li>Record student engagement in the LSA work experience and mentoring programmes and monitor the impact of these programmes on student outcomes.&nbsp;</li><li>Oversee the practical and administrative tasks associated with the Mentor &amp; Work Experience Programmes.</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Strong interest in and a good understanding of the UK creative industries</li><li>Motivated to work with young people to support their professional development and achievement of their career goals</li><li>Ability to work in a fast-paced busy school environment</li><li>Fully commit to LSA's supportive but challenging ethos and culture</li><li>Thrive on working in teams but able to work independently</li><li>Exceptional organisational skills with a keen eye for detail</li><li>Confident and outgoing both on the phone and in-person</li><li>Self starter and problem solver</li><li>Strong computer skills (GSuite, Canva, AirTable, Substack all used - training can be provided)</li><li>Commitment to Equality, Diversity &amp; Inclusion and making the creative industries accessible to all</li><li>Creative industry experience</li><li>Experience of working with young people (desirable)</li><li>Knowledge of progression routes and opportunities for young people within the creative industries</li></ul>&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

LONDON SCREEN ACADEMY

London Screen Academy

Industry Progression manager

Deadline for applications: Friday 27 September&nbsp;(by 5.00 pm)Salary: £26,199.90 - £30,566.55 per annum plus benefitsHours: 35 hours per week (Monday to Friday, 9.30am-5.30pm) &nbsp;We are seeking a Library Assistant to join our dedicated Member Services team in a pivotal role.&nbsp;For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.&nbsp;Responsibilities<ul><li>Be responsible for our front reception desk</li><li>Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner</li><li>Assist with membership administration and services</li><li>Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions</li><li>Always deliver high quality service standards at all times</li></ul>&nbsp;Knowledge, skills and experienceYou are an enthusiastic professional with:<ul><li>A formal qualification in a relevant discipline or qualified by experience</li><li>A high level of numeracy and literacy</li><li>Experience of general office administration and customer-service environments</li><li>Excellent communication, interpersonal and organisational skills as well as an eye for detail</li><li>Flexibility to work occasional evenings and weekends on a rota basis</li></ul>Personal attributes include:<ul><li>Being pleasant, approachable, and helpful, even under pressure</li><li>A willingness to adapt and assist with various tasks as needed</li></ul>&nbsp;To applyPlease visit our website &amp; complete an application form including the Library's equal opportunities monitoring form.The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.Please include in your application that you found this role through Creative Access.&nbsp;We can only consider candidates with the current right to work in the UK.

The London Library

Library assistant

Closing date: 22nd September 2024Salary: £27,352 to £29,000 per year&nbsp;Become a property administrator at Southbank Centre and support a diverse team managing our iconic estate.We are a busy department responsible for maintaining the Southbank Centre estate and the department includes the following functions: Facility, Health &amp; Safety, Security, Sustainability, Projects, and Planning.This role will report to the Head of Health &amp; Safety, and Security but will support the wider department providing administrative support over different areas.This role is perfect for an experienced administrator looking to expand their knowledge of H&amp;S and Security and Property Management, with the opportunity to work on various responsibilities and projects.&nbsp;Responsibilities<ul><li>To provide comprehensive administrative support to the Property Team including diary management, finance and Health &amp; Safety, Security and Facilities database administration</li><li>Prepare regular statistical reports for meetings in a compelling way</li><li>Take the lead with internal communications: Drafting internal comms on Property Group achievements, microsite, and communicate with diary planning on the Property Group activities and proposed tasks</li><li>Develop and maintain positive working relationships with other departments, stakeholders, and external partners</li><li>Diary management for Security and Facilities, ensuring the property projects are properly uploaded on the event diary system</li><li>Contractor management such as obtaining the security passes, managing their documentation, arranging their arrival on site, responding to queries</li></ul>Finance administration<ul><li>Raise purchase orders</li><li>Respond to payment requests</li><li>Ensure event security and site security invoices are processed on a weekly basis</li><li>Work closely with internal teams to ensure that funds are allocated to the right event type</li></ul>General<ul><li>Ensure personal understanding of and adherence to all Southbank Centre Policies</li><li>Maintain working relationships with colleagues, working to continually improve the profile of the team and the department</li><li>Provide and promote the highest level of customer service, dealing with staff and contractors' queries in a professional and courteous manner</li><li>Manage workload proactively, to ensure tasks are completed in a timely manner and to the highest standards, according to priority, being mindful of budgetary constraints</li><li>Actively participate in meetings and forums where required (internal and external), contributing to and initiating ideas for the development of the department</li><li>Ensure that all compliance documents and records are efficiently uploaded</li><li>Maintain strict confidentiality regarding all matters of the Company’s affairs, especially when supporting investigations</li><li>Able to demonstrate an understanding of and commitment to the role that diversity and inclusion play in the activities of the Southbank Centre as a whole and in the work of this particular job</li><li>Any other duties as reasonably requested by your line manager and or Head of Department</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Ability to work autonomously or as part of a team</li><li>Able to demonstrate a positive and proactive approach to work</li><li>Able to demonstrate initiative with the ability to problem solve and troubleshoot</li><li>Able to effectively communicate at all levels and the able to handle challenging situations and people</li><li>Capable of striving to achieve results at the highest standard</li><li>Able to demonstrate a working knowledge of IT and numerical skills: Excel pivot table analysis is essential and a working knowledge of DAX is desirable</li><li>Able to learn quickly and keen to broaden personal skills and knowledge</li><li>Process-driven and has the ability to balance and prioritise a busy workload</li><li>Continuously seek ways to improve personal, team and business performance</li></ul>If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self-motivated to acquire new skills and knowledge relevant to the role.&nbsp;Benefits &amp; perksAs well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:<ul><li>A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment</li><li>28 days annual leave, plus bank holidays (pro-rata for part time employees)</li><li>Hybrid working model is available after the first three months in the role (3 days office working, 2 days from home)</li><li>Enhanced sick pay</li><li>Enhanced family leave benefits</li><li>Up to 30% discounts at onsite retail, food and beverage vendors</li><li>Staff ticket offers for Southbank Centre events</li><li>Free entry to Hayward Gallery</li><li>Free/discounted entry with other reciprocal organisations</li><li>Free staff yoga</li><li>Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7</li><li>Season ticket loan</li><li>Cycle to work scheme</li></ul>&nbsp;To learn more about this role please download the attached Job Description.We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email <a href="mailto:hrteam@southbankcentre.co.uk" target="_blank">hrteam@southbankcentre.co.uk</a> and we will be in touch with you to make the necessary arrangements.By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.Please state in your application that you found this role through Creative Access.

The Southbank Centre

Property administrator

Closing date for applications: 23rd September 2024 at midnightSalary: Starting salary is £27,000&nbsp;We have an exciting opportunity for an enthusiastic, organised, and pro-active individual to join our Nosy Crow Production team as a Production Assistant.&nbsp;Nosy Crow is a multi-award winning, independent children’s publishing company based in London. We make child focused, parent-friendly children’s books for ages 0-12. This role is ideal for someone eager to launch their production&nbsp;career in a fast-growing company, which produces a broad range of beautiful books.The role of the Production Assistant is to support the Production team, and be responsible for the production and delivery of range of titles across the Nosy Crow backlist. The Production Assistant will work closely with colleagues from all areas of Nosy Crow and will be responsible for working with other members of staff to provide general office services.As part of the Nosy Crow Production team, you will be involved in every aspect of the publishing process. Working closely with both internal colleagues and external suppliers, you will be a key member of a busy&nbsp;team, responsible for reprints and co-editions across a wide range of products (including mono, colour and novelty items) across the lists. You will also be required to support the team, providing costs,&nbsp;schedules and liaising with suppliers as required.You will love books, have a great eye for detail, be creative, numerate and exceptionally organised. You must be enthusiastic, positive, a great communicator and a strong team player. The ability to stay calm and focused under&nbsp;pressure is a must. The ideal candidate will have experience of working in an office preferably with some knowledge of publishing and production.The role is a full-time position and is a hybrid role, working a minimum of three days per week in our office near London Bridge. The successful candidate will have the right to live and work in the UK. Please note that this role is specifically targeted at book production and no other media.&nbsp;Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Responsible for the production (pre-press, sales materials, manufacturing) of various Nosy Crow backlist titles.</li><li>Liaise with in-house departments across the business including editorial and design teams to ensure that reprint file workflows are handled with accuracy, detail, and speed.</li><li>Responsible for the eBook conversion of all mono titles, ensuring that files are converted accurately, and that full metadata is supplied</li><li>Collaborate across internal departments and external suppliers to ensure Sales materials requirements are met and accurately communicated.</li><li>Provide shipping and general admin support to the Production and Operations teams</li><li>General office assistance including maintaining our file copy library, recycling, arranging couriers and post, and other housekeeping</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Experience of working in an office – highly desirable</li><li>Experience in book production – not essential, though some experience would be beneficial</li><li>Experience in another production, operations, and/or shipping role – desirable</li><li>Experience in another publishing role – not essential, though would be useful</li><li>Biblio experience – not essential, though prior knowledge desirable</li><li>Microsoft Office skills</li><li>Excellent organisational skills</li><li>Accuracy and a keen eye for detail&nbsp;</li><li>Strong numeracy skills&nbsp;</li><li>A collaborative and co-operative approach</li><li>Able to take initiative</li><li>A positive, can-do attitude</li><li>Flexible and adaptable</li></ul>&nbsp;Benefits<ul><li>Pension scheme</li><li>Hybrid working</li><li>25 days paid holiday, plus bank holidays</li><li>Christmas closure</li><li>Summer hours</li><li>Employee Assistance Programme</li><li>Income Protection</li><li>Critical Illness cover</li><li>Group Life Assurance</li><li>Enhanced maternity/paternity/partner/adoption leave</li><li>Cycle to Work Scheme</li><li>Season ticket loans</li><li>Eye care vouchers</li><li>Up to 80% off RRP for Nosy Crow book purchases</li><li>Emergency loans</li></ul>&nbsp;To applyIf this sounds like you, please email your CV, accompanied by a cover letter of no more than 500 words, outlining why you think you would be the perfect candidate for this exciting new opportunity to Rhianna Sandford at the email address found via the Apply button. We look forward to reading your application.Please let us know if you are comfortable doing so, whether or not there are any reasonable adjustments that we should consider that would help during the recruitment process.Nosy Crow is a Disability Confident, committed equal opportunities employer. We believe that employing a diverse workforce is an important factor in success and make recruiting decisions based on applicants’ experience and skills.&nbsp;We welcome applications from all members of society irrespective of&nbsp;race, age, disability, gender, gender reassignment, sexual orientation, religion or belief, pregnancy and maternity, marriage or civil partnership. Applications are treated with due confidentiality.Please include in your application that you found this role through Creative Access.

Crows Nest

Nosy Crow

Production assistant (Children's book publishing)

Closing date: 23rd September 2024 at middaySalary: c. £33,000 per annum, depending on experience&nbsp;At Hampstead Theatre, we create progressive, thought-provoking and original theatre, working with the best creative talent.The Marketing Manager supports the Director of Marketing and Communications in all aspects of delivering the department strategy and delivering marketing campaigns to meet our ticket sales and audience development targets. The successful candidate will have a genuine passion for bold, ambitious, original theatre, excellent written and verbal communication skills and previous arts marketing experience in a similar environment. At this critical juncture in Hampstead’s history, this is the perfect opportunity for a talented, well organised and enthusiastic individual with arts marketing experience to help take Hampstead to the next level.&nbsp; &nbsp;&nbsp;ResponsibilitiesProductions<ul><li>Liaising with the Director of Marketing and Communications in the creation and implementation of all venue and production marketing campaigns.&nbsp;</li><li>Overseeing sales and ticketing initiatives, advertising opportunities, marketing activities and promotions.&nbsp;&nbsp;</li><li>Assessing and reporting on these campaigns and making recommendations based on those results.&nbsp;&nbsp;</li><li>Assisting with the marketing on West End transfers and other Hampstead Theatre Productions on tour and digital ventures.</li></ul>Details&nbsp;<ul><li>Developing relationships with like-minded venues and events to manage and implement reciprocal marketing initiatives, including but not limited to, PS swaps, print distribution, reciprocal programme advertising, social media shout-outs and any other marketing opportunities.&nbsp; &nbsp;</li><li>Attending and assisting on all Press Nights and Development events, including weekend work where necessary.&nbsp;</li><li>Sourcing and developing 3rd party relationships with external companies, such as Ticket agents, Media buyers, Agencies and Partnerships, to support the marketing activities of the department.&nbsp;</li><li>Creating, managing and reporting on production marketing budgets.</li><li>Creating engaging and unique season and production-specific marketing materials in conjunction with the Creative Content and Communications Officer.&nbsp;</li><li>Being jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organization.&nbsp;</li><li>Working collaboratively with our Head of Press and PR to manage / assist with press interviews, liaising with journalists, actors and creative teams as well as other PR-related events and activities.&nbsp;</li><li>Liaising with SOLT on the Olivier Award nominations process.&nbsp;</li></ul>Imagery and editorial content&nbsp; &nbsp;<ul><li>Liaising with Photographers and Videographers on the planning, execution and subsequent distribution of photographic and video assets.&nbsp;</li><li>Creating and maintaining a profitable Main Stage programme business model.&nbsp;</li><li>Managing the delivery and sale of playtexts and reporting the financials.&nbsp;</li><li>Overseeing the production of the theatre’s programmes; liaising with the editorial and creative teams about deadlines and managing the relationships between the progamme editor, designer and printer.</li></ul>General marketing activity&nbsp; &nbsp;<ul><li>Working with the Director of Marketing and Communications to make sure the marketing department are up to date with all external initiatives and requirements across GDPR and privacy.&nbsp;</li><li>Supporting the marketing of the Participation and Inspire programmes.&nbsp;</li><li>Supporting the Development team wherever necessary.&nbsp;</li><li>In conjunction with the Box Office, Development and Press teams, ensure accurate and timely set up for priority and public booking periods, and other major announcements.&nbsp;</li><li>Attendance at all Marketing team and inter-departmental communications meetings.&nbsp; &nbsp;</li><li>Representing the Director of Marketing and Communications in their absence.&nbsp;</li><li>Any other duties as reasonably requested by Director of Marketing and Communications.&nbsp;</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Previous arts marketing experience in a similar environment.&nbsp; &nbsp;</li><li>A genuine passion for bold, ambitious, original theatre.</li><li>Approachable demeanour and ability to communicate and advocate the work of the theatre.&nbsp; &nbsp;</li><li>Excellent written and verbal communication skills, including a confident phone manner.&nbsp; &nbsp;</li><li>Tactful, diplomatic and able to maintain confidentiality with sensitive information.&nbsp;</li><li>Highly accurate and well-organised with good time management skills.&nbsp; &nbsp;</li><li>A natural leader as well as a team player – someone who enjoys supporting and encouraging others.&nbsp; &nbsp;</li><li>Excellent negotiation skills.&nbsp;</li><li>Excellent administrative and IT skills.&nbsp;</li><li>Ability to work without supervision and take initiative.&nbsp;</li><li>Ability to anticipate the needs of colleagues.&nbsp;</li><li>Flexible and adaptable to last minute changes and approaches.&nbsp; &nbsp;</li><li>Ability to learn software systems such as CRM, digital marketing and graphic design.&nbsp; &nbsp;&nbsp;</li></ul>&nbsp;Additional informationHours: This is a full-time position.&nbsp;A normal working week is Monday to Friday 10am to 6pm but, due to the nature of the job, evening and weekend work plus working additional hours will be required in order to fulfil the functions of the role.&nbsp;Holiday: Generous holiday allowance of 25 days plus Public Holidays.Notice:&nbsp;One week during three-month probationary period, eight weeks after probation is passed.&nbsp;Benefits<ul><li>Interest-free season-ticket travel loans.&nbsp;</li><li>Complimentary tickets for performances.&nbsp;</li><li>After 13 weeks’ service, you will be automatically enrolled in our NOW: Pensions scheme which includes an employer’s contribution of 3% on qualifying earnings (where the employee also contributes at least 5% on qualifying earnings).&nbsp; &nbsp;</li><li>Enhanced maternity leave, paternity leave and sick pay.&nbsp;</li><li>Stress counselling helpline.&nbsp;</li><li>10% discount at Hampstead Theatre’s Café Bar.</li></ul>&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries.Please state in your application that you found this role through Creative Access.

Hampstead Theatre

Marketing manager

Closing date for applications: 5pm, Monday 23 September 2024Salary: £37,500 per annum&nbsp;Working Pattern: Full-time 9:30am - 5:30pm Monday - Friday with hybrid working (minimum 2 days a week in our London office)&nbsp;In this role you'll lead the charge in shaping our online presence by crafting compelling content across social media and our website, driving strategic objectives, and bringing art stories to life for diverse audiences.The Contemporary Art Society currently has a membership of 78 museums across the UK: from Plymouth in the South to Orkney in the north, from Swansea in the West to Norwich in the East. These museums welcome more than 21 million visitors a year collectively.The Curator of Digital will&nbsp;lead the development of our online content, including all social media channels and the website, in support of our strategic objectives. This role will develop partnerships and work with the curatorial team on commissioning informed, authoritative content that brings the stories behind the artworks to life for a professional as well as a general audience. The post holder will be able to thrive in a varied and busy role and will be confident in navigating social media channels, technical website management and developing engaging content that resonates with our audiences.&nbsp;Background&nbsp;We have gifted over 10,500 works of fine art and craft to public collections since our foundation in 1910. In June 2023 we launched a new website, which for the first time in our 114-year history gives public access to information about the works we have placed within public collections. Having developed this public resource, we wish to develop the website as a platform on which to build our digital activity, to create lively, informed, authoritative content that brings the stories behind the artworks to life.&nbsp;Our Communications activity will be concentrated on our digital offer, harmonised across the website and social media platforms. As part of this re-focus, we have created two new roles, a Curator of Digital and a part-time Communications Manager. Both these roles will work closely with the Collections Information Manager and the Rights Manager, and alongside our curatorial team. The Curator of Digital line manages the Communications Manager.&nbsp;&nbsp;Main objectivesTo lead the development of our online content, including all social media channels and the website, in support of our strategic objectives. This role will lead on developing partnerships and working with the curatorial team and commissioning informed, authoritative content that brings the stories behind the artworks to life for a professional as well as a general audience. The postholder will be able to thrive in a varied and busy role and will be confident in navigating social media channels, website management and developing engaging content that resonates with our audiences.&nbsp;Key responsibilities<ul><li>Review, develop and deliver a digital strategy, roadmap and KPIs in consultation with the Senior Management Team, third party web development and database support agencies and internal teams, to be implemented across both website and social media channels.&nbsp;</li><li>Lead on the website, ensuring that through its content, navigation, functionality and design that it provides the best user experience for our audiences.</li><li>Work with digital agencies to deliver technical enhancements and upgrades to the website including improvements to functionality, UX, design, SEO and web accessibility. The postholder will be expected to own and manage any technical development projects for the website, working closely with our current web support agencies Un.titled and Keepthinking, as well as any new agencies where necessary.&nbsp;</li><li>Line manage the Communications Manager, providing leadership and guidance on the delivery of the marketing element of the digital strategy.&nbsp;</li><li>Oversee all digital content workflow processes across the organisation. This includes the curation and management of monthly website content rotations, working with the Copyright Manager and Collections Information Manager; processing website content requests; creating new webpages and routinely updating web copy and images.</li><li>Develop partnerships across the sector and work closely with internal colleagues to develop lively and informed website content in line with the digital strategy and our brand’s tone of voice.&nbsp;</li><li>Lead on budgeting and commissioning writers, filmmakers and other creatives to make content for CAS channels.&nbsp;</li><li>Product discovery on new digital technologies and approaches that could enhance the delivery of the digital strategy.&nbsp;</li><li>Manage social media to promote acquisitions, consultancy and other areas of work as applicable through all social media platforms.&nbsp;</li><li>Liaise with marketing teams at Member Museums to co-ordinate social media strategies relating to acquisitions.&nbsp;</li><li>Work with the Communications Manager to manage the production ofmonthly newsletters, weekly exhibition reviews and other email campaigns, managing and developing the mailing lists.&nbsp;</li><li>Work with the Deputy Director on budgetary management for the website including forward planning for any future website development, regular technical maintenance such as CMS and database upgrades, resource allocation and leading on any digital procurement processes as appropriate.&nbsp;</li><li>Report internally to SMT and Board against agreed digital strategy KPIs.&nbsp;</li><li>Act as first point of contact for press enquiries.&nbsp;</li><li>Any other duties appropriate to the post as assigned by the Director.</li></ul>&nbsp;Knowledge, skills and experienceEssential&nbsp;<ul><li>Demonstrable experience of developing and implementing successful digital strategies to drive online growth for organisations via their website, social media channels, using data and creative problem-solving to improve the overall customer experience&nbsp;</li><li>Digital Project Management experience including demonstrable experience of working with third party technical support agencies to enhance website functionality, design or accessibility.&nbsp;</li><li>Demonstrable experience of how to use Google Analytics 4 and other web/ user performance tools to analyse website performance.&nbsp;</li><li>Demonstrable understanding of how to improve a website’s SEO and optimise websites to improve engagement.&nbsp;</li><li>Confident and experienced in writing and editing clear, informed and effective web copy, following best-practice SEO guidelines for different audiences.&nbsp;</li><li>Excellent knowledge of modern and contemporary art.&nbsp;</li><li>Commitment to inclusion and diversity across all areas of our work&nbsp;</li><li>Have excellent interpersonal and relationship building skills.&nbsp;</li><li>Have strong personal initiative and a collaborative spirit.&nbsp;</li><li>Commitment to the aims and ethos of the Contemporary Art Society&nbsp;</li></ul>Desirable&nbsp;<ul><li>Knowledge of CMS software such as Drupal (preferred) or Umbraco&nbsp;</li><li>Knowledge of UX best practices and WCAG2.2 principles&nbsp;</li><li>Line management experience.&nbsp;</li><li>Academic qualification in Art History, Curating or related subjects, to Masters level or above.</li><li>Understanding of ACE investment principles and NPO reporting.</li></ul>We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

Contemporary Art Society

Curator of digital

Closing date: 5pm, Wednesday 2 October 2024Interviews: Week commencing 14 October 2024Salary: £24,000 per annumContract: Full-time permanent position&nbsp;Are you a highly organised individual with a knack for finance and a passion for supporting a dynamic office environment?The Contemporary Art Society currently has a membership of 78 museums across the UK: from Plymouth in the South to Orkney in the north, from Swansea in the West to Norwich in the East. These museums welcome more than 21 million visitors a year collectively.This general administration role is key in ensuring that all financial paperwork is accurately recorded and organised, while also assisting the Office Manager with the smooth operation of the office. The role involves supporting our outsourced finance function (JS2) and serving as the initial point of contact for their queries.The post holder reports to and provides support for the Deputy Director.This position is five days/ week. Usual working hours are 9.30-5.30. Occasional evening work may be required.&nbsp;&nbsp;&nbsp;Key responsibilitiesFinance<ul><li>To collate financial information on a weekly basis to be sent to JS2, including invoices and income details, ensuring all information is correctly coded and authorised by budget holders</li><li>To receive debtors reports and ensure debtors are chased and recovered.</li><li>To ensure managers have provided details of sales invoices to be raised and these are provided to JS2 in accordance with the agreed timetable.</li><li>To ensure monthly charge card statements are logged, coded, authorised, and all receipts provided&nbsp;</li><li>To file financial information&nbsp;</li><li>To deal with general banking enquiries.</li><li>To maintain sterling &amp; foreign currency petty cash spreadsheet, reconcile weekly and ensure top-ups are made as needed.</li><li>Direct debits – set up new Patron direct debits, maintain paperwork and inform the Development team of any direct debits received.&nbsp; Cancel direct debits when necessary.</li><li>Paypal – code any PayPal income received and transfer balance across to the main bank account.</li></ul>General duties<ul><li>To provide general office support, covering for the Office Manager in their absence, including opening post, answering incoming calls and receiving visitors</li><li>To provide support to the Deputy Director as appropriate, including matters related to the management and servicing of the Board.&nbsp;</li><li>Any other duties appropriate to the post as assigned by the Deputy Director or Director.</li></ul>&nbsp;Knowledge, skills and experience<ul><li>A high level of organisational ability, with perfect attention to detail</li><li>Experience of managing a database</li><li>Good team working skills</li><li>Excellent time management skills and the ability to multi-task and manage competing priorities</li><li>Interest in finance and strong financial literacy.</li></ul>Desirable experience:<ul><li>Experience working within a small team&nbsp;</li><li>Commitment to the aims and ethos of the Contemporary Art Society.&nbsp;</li></ul>We welcome and encourage applications from candidates who are under-represented in the creative industries.Please make sure that you state in your application that you found this role via Creative Access.

Administrator

Closing date: 20th September 2024 at 4pmSalary: £25,000 - £28,000 depending on experienceLocation: Wandsworth, South-West London&nbsp;Join a dynamic team that empowers leaders through theatre-inspired communication skills training. Be the force behind these transformative programmes!Dramatic Resources specialises in inspirational communication skills training for business that draws on techniques from theatre. The aim is to help leaders understand the impact of their verbal and non-verbal communication in a range of business settings – meetings, presentations, negotiations, networking or when managing others - and to rehearse new behaviours to maximise their effectiveness in these situations. Our clients include major international corporations and leading global business schools, yet our approach is personal and friendly, with first-class service values.&nbsp;As Programme and Administration Coordinator your prime focus will be the administration and organisation of our in-person and online training events and ensuring that our small office runs smoothly. You will work with the Client Account Managers to ensure an excellent level of service and communication to our clients and trainer team around the world.&nbsp; You will also provide administration support to the Directors.&nbsp;ResponsibilitiesClients &amp; Logistics<ul><li>Day to day administration of our large scale, ongoing training programmes – booking trainers, creating schedules, distributing joining instructions/ Zoom/ MS Teams links, setting up, running and sending reports from online scheduling systems.&nbsp;</li><li>Liaising with client contacts to set up logistics once a training event has been confirmed and sharing logistical information with the trainer team so they are as well prepared as possible for each delivery.</li><li>Booking hotels for international travel, supporting the trainer team with ad hoc travel arrangements (in conjunction with external travel agent)</li><li>Administration of 1:1 coaching sessions, managing invites and diaries</li></ul>Programme Delivery<ul><li>Acting as a ‘technical host’ for virtual training courses (opening up links, putting participants into breakout rooms, spotlighting contributors etc.)</li><li>Supporting at in-person events in the UK and, on occasion, internationally.</li></ul>Administrative Support<ul><li>Formatting PowerPoints, reminder notes and other materials to be shared with clients / participants&nbsp;</li><li>Supporting the Creative Directors with administration of recruitment / onboarding / development initiatives for our international trainer community</li><li>Finance administration support (collating expenses receipts and summaries)&nbsp;</li><li>Providing some general administrative and PA support to the Company Directors</li></ul>Office Administration<ul><li>Answering the main business phone line, buying office and stationary supplies, basic technology support, organising team days, posting out materials etc.</li></ul>&nbsp;Knowledge, skills and experienceThe successful candidate will:<ul><li>Have excellent organisational, written and verbal communication skills</li><li>Have some experience working in a similar role, or a role with transferable skills</li><li>Understand the importance of absolute clarity and meticulous attention to detail when working with clients across continents and time zones</li><li>Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels</li><li>Have a good level of IT skills particularly Microsoft Office 365 and the ability to quickly get confident with new software. Knowledge of Monday and Canva desirable but not essential.&nbsp;</li><li>Be comfortable working independently and creating practical systems to successfully manage workload</li></ul>&nbsp;Benefits<ul><li>A friendly and informal working environment with a team of 6 full-time and one part-time staff in the office, located by Wandsworth Common, in South West London. Please note this is primarily an office-based role, with some flexibility.</li><li>22 days holiday (plus the days between Christmas and New Year).</li><li>‘Summer Hours’ half day Fridays in July &amp; August.</li><li>A place on our Open Course and opportunities to observe our work and take part in development workshops.</li><li>Theatre trips to see our team performing.</li></ul>&nbsp;To applyPlease send your CV with a covering letter explaining why you are the best candidate for this job, to Ruth Ingledow by clicking the 'Apply' button. As we pride ourselves on the standard of our written communication, the cover letter is an important part of this process.&nbsp;Closing date for applications: 4pm on Friday 20th September.&nbsp; There will be initial Zoom interviews on 24th September, followed by in-person interviews on 26th September.&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

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