Assistant box office manager

Application deadline: 10AM, Monday 9th June 2025

Interviews will take place: The week commencing 16th June 2025

Salary: £34,481 per annum.

Permanent: This is a full-time, permanent position (39 hours per week)

The Almeida Theatre is seeking an assistant box office manager.

We are looking for someone who is passionate about theatre and wants to build a career in Box Office Management. You will work closely with data within Tessitura, training staff as required and supporting the Box Office Manager in the configuration and set up of all ticketing for Almeida productions and other events. The Assistant Box Office Manager will also support the Finance Team to ensure the accuracy of financial reconciliation and provide regular reports to share with the relevant senior managers.

Responsibilities

• Supporting the Box Office Manager to ensure that the Box Office is ready for customer sales each day, and that closing procedures are followed at the end of the day
• To ensure that Box Office staff follow procedures, serving patrons courteously and efficiently, selling tickets by telephone, e-mail, post and in person
• To lead on the training of new Box Office assistants
• To sell memberships, process fees and donations and update customer data on Tessitura, working to the requirements of the General Data Protection Regulations 2018
• To bank Box Office takings, informing the Box Office Manager of any relevant information, discrepancies, or refunds.
• To produce accurate and timely internal daily sales reports
• To work closely with the Box Office Manager to manage all ticket holds and allocations across the organisation, supporting our aim of maximum attendance at every performance.
• To keep up to date with current and forthcoming productions, giving feedback to the Marketing Department as necessary and keeping all staff fully briefed
• To refer any comments or complaints to the Box Office Manager, logging feedback with relevant departments
• To contact customers, for example during seat moves or when running waiting lists
• To raise invoices and chase for payment for group bookings, school bookings
• To work with the Front of House Manager, Bar Manager, and other theatre staff to ensure smooth incomings.
• To provide reports for external producers and deal with allocations and ticket sales for any Almeida productions elsewhere
• To deputise for the Box Office Manager in her absence, attending meetings as required
• To aid with relevant areas of marketing and audience development strategies
• To always comply with the Almeida Health & Safety Policy
• To notify the appropriate member of staff in the event of any faults detected on the fire panel and ensure Box Office staff follow the correct evacuation procedure when required.

Knowledge, skills and experience

Essential experience/skills:

• At least 3 years’ experience of working in a professional theatre Box Office, in a supervisory role.
• An understanding of Data Protection law and PCI regulations
• Experience of working with the different departmental functions of a subsidised arts organisation, particularly Marketing, Development and Participation
• Excellent communication and customer service skills
• Experience of cash handling
• Practical equality and disability awareness skills
• Proactive and flexible attitude
• Ability to prioritise, multitask and adapt to new situations
• Ability to work as part of, and to motivate, a team
• Efficiency, accuracy, and attention to detail
• Responsible
• Calm under pressure
• A clear and confident communicator
• Discretion

Desirable experience:

• Experience of working with Tessitura.
  

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.