CRM operations executive

Sit at the heart of the Data and Insights Team, laying the foundation of our BAU data services in order to harness the huge potential in data to drive value for the whole organisation.

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG network.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The role

Frieze is in the process of transforming how data systems and digital platforms drive the business. Frieze has an unrivalled opportunity within our market to build up a world-leading data-driven CRM program for high-net-worth art professionals, art enthusiasts and collectors. Critical to this is the collection, management and use of data within our data and digital eco-system.  

Responsibilities

• Deliver integral BAU data services to the whole organisation.
• Create procedures in Data Warehouse using SQL to optimise BAU data related tasks.
• Ensure high standards of support for all internal users of the CRM.
• Facilitate the use and awareness of the CRM and other supplementary data systems; including holding regular meetings with internal stakeholder teams to fully comprehend their data dependencies.
• Work with internal stakeholders to appropriately segment and steward new contacts through the CRM.
• Manage the scheduling, segmentation and delivery of data selections for the purposes of email marketing campaigns.
• Identify data barriers to optimal cultivation of Frieze’s audiences, and proactively seek methods to address and improve them.
• Regularly create and execute processes to cleanse and standardise data in the CRM.
• Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
• Ensure that data is being processed in compliance with data protection laws.
• Execute data processes that arise through Data Subject Rights.
• Understand the organisation’s usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
• Establish and maintain thorough documentation of the BAU processes that the CRM Operations team manage.
• Work with the wider Data and Digital department to drive a culture of data led decision making.
• Deputise for the CRM Operations Manager as required.

Knowledge, skills and experience

• CRM experience 
• Demonstrable proficiency with SQL.
• Experience of Data Warehousing technologies and architecture, specifically mySQL.
• Understanding of data models and relational database structures 
• Experience of data processing, manipulation, cleansing and validation 
• Advance knowledge and usage of Microsoft Excel 
• Expert knowledge in GDPR and its implementation 
• Knowledge of segmentation, marketing automation and audience engagement strategies 
• Experience of using email marketing platform, eg MailChimp. 
• Experience of processing data for events 
• Experience of using Sugar CRM 

Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Please state in your application that you found this role through Creative Access.