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Closing date: 17th March 2025 at 11.59pmSalary: £25,956 per annumWorking hours: 9.30-5.30pm, Monday to Friday (some flexibility available in start and end times)Location: Working from the office in London at least 3 days out of 5 per weekStart date: April 2025&nbsp;Step into the digital realm supporting websites, CRM systems, and online experiences at Shakespeare's Globe!<a href="https://www.shakespearesglobe.com/" target="_blank">Shakespeare’s Globe</a> is a world-renowned performing arts venue, cultural attraction and education centre located on the bank of the River Thames in London. It celebrates Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, the Globe's diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare and, more recently, exciting new writing accessible for all.The Digital Assistant will work across Shakespeare’s Globe’s entire digital ecosystem, supporting the day-to-day administration of the Globe’s digital platforms, including the website, video-on-demand platform (Globe Player), and CRM system (Tessitura). Full training will be provided.&nbsp;Led by the Digital Manager, they will provide administrative and technical support, copywriting, and basic analysis across these platforms to help deliver against ambitious revenue and audience targets and maintain quality and consistency across the Globe's digital presence. The Digital Assistant will also maintain a practical understanding of the integration between web platforms, CRM system, and booking pathway, and ensure consistency of information across these platforms.&nbsp;ResponsibilitiesDigital products<ul><li>Support the Digital Manager in the day-to-day maintenance of the Globe’s website, microsites, apps and third-party integrations; ensuring user experience is prioritised and all information is accurate.</li><li>Support the Digital &amp; Data team with routine maintenance, system updates, and development of Tessitura.</li><li>Monitor and manage the Web inbox, and undertake daily administrative tasks associated with the website and Tessitura.</li><li>Act as a lead website editor and ensure that all content is search engine optimised and meets accessibility standards.</li><li>Support the Digital Manager with the delivery of digital projects, providing ideas, insights and project support.</li><li>Assist with the technical support, operations and maintenance of existing digital platforms, liaising with Shakespeare’s Globe IT support and partners on issues around hosting and technical infrastructure and escalating issues to the Digital Manager when necessary.</li><li>Support the implementation of planned improvements to the integration between digital platforms, CRM system and booking pathway and ensure consistency of information across these platforms.</li></ul>Analytics and reporting<ul><li>Monitor and optimise the Globe's web analytics platforms (including Google Analytics 4 and Microsoft Clarity) and create regular and ad hoc reports to inform improvements across digital products. Support the Campaigns team with web data reports when required.</li><li>Support any user testing of the Globe’s digital products, ensuring that feedback is used to steer future developments.</li><li>Monitor and respond to website user feedback and report on any trends.</li></ul>Customer journeys<ul><li>Guided by the Digital Manager, Customer Journey Manager, and the Tessitura Officer, optimise the online customer journey to increase conversions, drive retention and deliver a consistent experience across all touchpoints. Prioritise customer engagement across digital products.</li></ul>Team support<ul><li>Work holistically and collaboratively with colleagues in the Audiences directorate to develop a joined-up approach to customer engagement.</li><li>Support all website editors through structured and ad hoc training.</li><li>Support the use of Airtable in the Digital and Data team and wider departments.</li><li>Provide effective administrative support for key Digital and Data meetings and projects, including the Tessitura Action Group, Globe Player meetings, and season announcements. This will include reviewing timelines, arranging and minuting meetings and maintaining project documentation.</li></ul>&nbsp;What we're looking for<ul><li>Experience working with website content management systems (i.e. WordPress or similar), or other digital products, or demonstrable interest in digital systems.</li><li>Excellent written English with experience of writing content for specific audiences and writing &amp; presenting reports.</li><li>​Strong communication skills, with the ability to build relationships with people across multiple teams, and at all levels.</li><li>Ability to manage multiple priorities and deadlines in a fast-paced environment and work independently to deliver solutions.</li><li>Excellent planning skills with experience, either in or out of the workplace, of supporting projects involving multiple people.</li><li>Willingness to engage with data, and to learn new ways to analyse and use it effectively.</li><li>Demonstrable eye for detail.</li><li>​Commitment to accessibility and sustainability.</li><li>A keen interest in cultural audiences and improving their experience.</li><li>Embodies these essential Globe ways of working:<ul><li>Committed to the principles of equity, diversity and anti-racism and able to implement these within all areas of work.</li><li>Supportiveness to others.</li><li>Thoughtfulness, reflecting, and problem solving.</li><li>Influencing and communicating with others</li></ul></li></ul>&nbsp;To apply<ul><li>Log in to your Creative Access account or register today to apply for this opportunity</li><li>Upload your CV and cover letter as one document (applications without a tailored cover letter will not be accepted)</li><li>Once submitted, you can no longer amend your application, so proof-read carefully</li><li>Do not contact the company directly</li><li>Please email any queries about this role to Creative Access at this address:&nbsp;<a href="mailto:recruit@creativeaccess.org.uk" target="_blank">recruit@creativeaccess.org.uk</a></li></ul>&nbsp;We welcome and encourage applications from candidates who are under-represented in the creative industries. This includes, but is not limited to, individuals who identify as Black, Asian, or from other ethnically diverse backgrounds,&nbsp;or people of any ethnicity who belong to the following under-represented groups: disabled people,&nbsp;people with the characteristic of gender reassignment,&nbsp;individuals from lower socioeconomic backgrounds, carers and asylum seekers.Creative Access offers&nbsp;<a href="https://opportunities.creativeaccess.org.uk/career-support-programme" target="_blank">programmes of training, networking and support</a>&nbsp;specifically designed for people from these under-represented groups.

Shakespeare's Globe

Digital assistant

Closing date for applications: Monday 3rd March 2025 at 12 noonSalary: £29,000&nbsp;Play a key role in expanding theatre access through expert project coordination and stakeholder engagement.Supporting the delivery of the National Theatre Collection and the overarching digital strategy, this role is responsible for operational delivery of the NT Collection and its assets. Acting as a point of contact for all internal and external stakeholders, they will be the customer-facing voice of the NT Collection.&nbsp;Responsibilities<ul><li>Responsible for the delivery of the end-to-end operations of the NT Collection, ensuring all files, resources and deliverables are onboarded with project timelines.</li><li>Act as main point of contact for operations with external partners and provide regular updates to internal stakeholders.</li><li>Support the Project Manager by actioning research insights and delivering regular surveys and reporting.</li><li>Provide support to the NT Learning department with learning projects and teacher engagement work.</li><li>Coordinate across internal departments to adapt and edit document learning resources and create templates for delivery.</li><li>Act as liaison with schools and teachers who engage with the NT Collection.</li><li>Liaise with the marketing department and advise on campaigns to increase Collection subscribers, including preparing the NT Collection newsletter.</li><li>Assist with promoting the NT Collection on social channels, including TikTok, to engage with the learning community.</li><li>Manage the content on the public facing NT Collection webpage.</li><li>Support the Project Manager with actioning qualitative research with teachers, academics and learners as required.</li><li>Grow the NT’s engagement and relationships with the wider industry, including opportunities at conferences functions and continuous professional development sessions for both schools and the EdTech sector.</li><li>Maintain and support good working relationships with all third-party stakeholders, including by dealing with queries and providing paperwork and programme-related material as required.</li><li>Maintain strong working relationships with other departments across the organisation including Learning, Marketing, Director’s Office, Finance and creative departments.</li><li>Support the Project Manager and Digital directorate in their work as required.</li><li>Contribute into the overall strategy for the department and support successful delivery of projects.</li><li>Undertake any other duties which may reasonably be required.</li></ul>&nbsp;Knowledge, skills and experience<ul><li>Project management/coordination experience.</li><li>Demonstrable organisation and time management skills.</li><li>Excellent interpersonal and communication skills, including stakeholder management.</li><li>Experience in creative industry, preferably theatre or streaming.</li><li>Passionate about social good and 'mission' based projects, preferably in education.</li></ul>&nbsp;The employer reserves the right to close the listing and stop accepting applications sooner than the original deadline. Therefore we strongly recommend applying at the earliest opportunity.We welcome and encourage applications from candidates who are under-represented in the creative industries.&nbsp;Please state in your application that you found this role through Creative Access.

National Theatre

Project coordinator, NT Collection

Closing date: 28th February 2025Salary: £35,000 - £40,000 dependent on experience and location (+bonus +benefits)Location: This role will be based in our London office, or our regional offices in Sheffield or Didcot, with a blend of in-office (3 days) and homeworking (2 days) per week.&nbsp;Create impactful digital content at this leading educational publisher!At Hachette Learning (formerly Hodder Education), there’s one thing we’re certain about. No two students learn the same way. That’s why our approach to teaching begins by recognising the needs of individuals first. Our mission is to enable every learner to fulfil their unique potential by empowering those who teach them. From our expert teaching and learning resources to our digital educational tools that make learning easier and more accessible for all, we provide solutions designed to maximise the impact of learning for every teacher, parent and student.Aligned with our parent company, Hachette Livre, founded in 1826, we’re proud to deliver high-quality learning solutions on a global scale. We make it easier for everyone to unlock a new world of learning. Hachette Learning is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.&nbsp;What you'll be doingIn this role, you will:<ul><li>Support Hachette Learning in its digital transformation, by developing engaging and impactful digital educational content across multiple subject disciplines at primary, secondary and further education levels, aimed at UK and international markets.</li><li>Manage external writers, subject matter experts and/or editorial vendors, and collaborate closely with internal colleagues in Product Development, Product Delivery, Product Management and other stakeholders.</li><li>The role involves briefing requirements for the content and supervising quality of draft and final submissions to ensure effective pedagogical approach and content structure.</li></ul>&nbsp;Who we are looking forThe ideal candidate will have:<ul><li>A proven track record of developing content for digital-first educational products.</li><li>A good understanding of digital learning principles and pedagogical approaches and knowledge of digital learning platforms.</li><li>Experience developing content to maximise learning outcomes, feature possibilities and account for technical limitations.</li><li>An ability to adapt and enhance passive content into interactive formats, including adaptive learning, videos, audio, animated and gamified resources.</li></ul>Other key skills include:<ul><li>Confidence in managing and delivering multiple projects simultaneously, within commercial budgets and on strict time schedules, with a calm and problem-solving approach</li><li>Strong communication skills, including briefing, managing and coaching writers and freelancers, and collaborating with internal colleagues</li><li>Experience working with a wide range of stakeholders, including subject matter experts, technical teams, content/editorial/marketing teams and external suppliers.</li><li>Experience in assessing and implementing feedback so that content meets different market needs</li></ul>&nbsp;What we offerOur staff are our greatest asset, and our benefits reflect this:<ul><li>28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)</li><li>Private medical insurance</li><li>Generous pension schemes</li><li>Rent deposit loans</li><li>2 community days per year</li><li>Summer hours (finishing at 1pm on Fridays during the summer months)</li><li>Retail discounts through Hachette rewards</li><li>Cycle to Work scheme</li><li>Eye care vouchers</li><li>Wide-ranging training library</li><li>Development programmes (including mentoring)</li><li>Up to 70% off book purchases</li><li>A charity bookshelf</li><li>12 Staff-led employee networks that are voluntary, including&nbsp;Gender Balance, Thrive, Pride, All Together, Wellbeing&nbsp;and religious networks</li><li>Season ticket loans</li><li>And much more!</li></ul>&nbsp;Our commitmentHachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit&nbsp;<a href="http://www.booktradeentrysupport.org/" target="_blank">www.booktradeentrysupport.org</a>Please state in your application that you found this role through Creative Access.

Carmelite House

Hachette UK

Digital content developer

3 IT and Digital Projects Opportunities